JOB SUMMARY:
The purpose of the Fire Alarm & Security Operations Manager to keep abreast of technology developments in their field, assist with customer relations, product line enhancements and product service, and track budget and margin targets to meet profitability goals. Coordinate the key activities of the Alarm Service Department Team along with key administrative duties as assigned. The Alarm Service Manager ensures adherence to the SFS’s quality program.
ESSENTIAL JOB DUTIES:
- Manage the Alarm Service Department field personnel as needed to build first class service team.
- Managing and completing all open work orders within 30 days of creation.
- Schedule all field activities and proper coordination with customers, using appropriate staffing planning tools. Assists when problems are encountered.
- Review employee time sheets for accuracy. See that they are submitted on a timely basis to meet payroll deadline.
- Assist Service Sales Representative in pricing service work in accordance with SFS’s pricing structure.
- Ensure that Alarm Service Department personnel are responsive to customer and office requests and that sound processes are in place to respond to emergency calls 24-hours each day.
- Purchase or rent all equipment needed for each job and specific need.
- Visit job sites as needed and maintain communication between customer and field teams.
- Communicate with internal and external customers in a professional manner.
- Review all field employees per company policy. In cases where disciplinary action is required, suspensions and terminations are to be coordinated with the Service
- Manager and/or District Manager with appropriate documentation entered in personnel files.
- Ensure company provided vehicle is clean and well maintained in accordance with company policies.
- Ensure that field personnel’s company provided vehicles are clean and well maintained in accordance with company policies.
- Ensure that all tools are maintained in proper working order. If damaged, ensure that tools are labeled indicating their status. New tool purchases are to be coordinated with the Service and/or District Manager.
- Ensure that each quarter, each Alarm Technician completes a tool inventory checklist and reports any lost or stolen tools.
- Ensure all field employees are trained in accordance with company policies and that all field employee licenses remain current.
- Understand and follow SFS’s Safety program, SDS book, Hazardous communication program, policies and procedures. Ensure all required safety training is scheduled and conducted in accordance with company policy. Ensure all field employees follow all site-specific safety policies.
- Other duties may be assigned.
QUALIFICATIONS:
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
Education, Training, Certifications:
- High School Diploma or equivalent, required.
- Bachelor’s degree in Business or equivalent, preferred.
- NICET or state specific certification, preferred.
Experience, Knowledge, Skill Requirements:
- 5 years Fire Life Safety Industry experience, specifically in Fire Alarm, required.
- NICET Level 1 Fire Alarm Certification, required.
- Fire Alarm Systems Agent (FASA) Certification, required.
- 5 years of professional computer skills
- 1+ years Supervisory experience within Fire Alarm.
Communication Skills:
- Must have the ability to effectively read, write and communicate in English with employees and customers.
Systems and Software Skills:
- 1 year using business intelligence systems, Sage 300 CRE, or similar, preferred.
Other Qualifications:
- Valid driver’s license with acceptable driving record required.
- Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
- Must be able to travel 90% of the time, locally.
PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
Physical Requirements:
While performing the duties of this job, the employee is frequently required to bend, ascend and descend step stools, ladders and stairs, kneel, lift <50lbs, reach above and below shoulders, stand and walk for extended periods of time. Employee is required to see in color, close and far distances, peripheral, depth, and adjust focus. Employee will occasional be required to balance, crouch, drive, kneel, lift >50lbs, sit, stoop, twist, and work at heights.
Work Environment:
Employees will regularly be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee will occasionally be required to work indoors in an office setting, work alone and with others. Employee must consistently wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
#LI-BH2
Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!
Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.
Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be theEmployer of Choicefor highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.
Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.
Benefits
Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with anindustry leadingand affordable benefits package for eligible employees. Our benefits package includes:
- Paid Vacation and Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan with Company Match
- Flexible Spending Accounts
- Long-Term Disability – Employer Paid
- Short-Term Disability – Employer Paid
- Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
- Life Insurance for Team Members and Dependents
- Employee Assistance Program
- Employee Referral Program
Our Core Values
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- We arePASSIONATEabout life safety
- We haveINTEGRITY(Do the right thing)
- We work inPARTNERSHIPwith our customers and community
- We constantly strive forOPERATIONAL EXCELLENCE(Do things right)
Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
