Top 7 Desktop support Jobs in Jacksonville Nc

Dental PC Technician and Help Desk Support
Leis Consulting Group —Marine Corps Base Camp Lejeune, NC
- $21 - $23 an hour
- Full-time
- Mid-level
- Office
- In-person
Quick Apply
4d
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
- $140,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring
3d

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VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
Ability to collaborate effectively with Tier 1, Tier 3, engineering teams, developers, and external stakeholders to resolve issues and implement improvements.
$140,000 - $150,000 a year
3d

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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Desktop Analyst
Elevance Systems —Hilliard, OH
To log all calls on the call logging system. Strong desktop support knowledge including hardware, software, and networking concepts.
$24 - $25 an hour
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Dental PC Technician and Help Desk Support

Leis Consulting Group
Marine Corps Base Camp Lejeune, NC

Quick Apply

Job Details

Full-time
$21 - $23 an hour
4 days ago

Qualifications

Desktop computer repair
Network troubleshooting
Mobile device support
Hardware maintenance
Computer hardware
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
ServiceNow
Desktop administration
Peripheral hardware support
Mobile devices

Full Job Description

The position requires a federal criminal history background check and fingerprints.

Position Description: The purpose of the position is to provide technical and help desk services for the Management Information Technology Department. Also, to provide professional, administrative, and technical support required to achieve the desired degree of responsiveness to accomplish programmatic goals for assigned projects.

Primary Responsibilities:

· Provide tier-one technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues promptly and professionally.

· Troubleshoot and resolve technical problems reported by end-users, including diagnosing and resolving hardware and software issues.

· Install, configure, and maintain computer systems, software, printers, and peripheral devices.

· Perform Active Directory user account administration and password resets.

· Manage and resolve incident support tickets in ServiceNow.

· Answer questions for users via phone, email, live chat, and instant message.

· Collaborate with senior IT staff to escalate and resolve complex technical issues, ensuring timely and effective problem resolution.

· Document technical procedures, troubleshooting steps, and support activities clearly and concisely.

· Provide end-user training and guidance on technology-related topics, ensuring users have the necessary knowledge to utilize technology resources effectively.

· Receive visitors and telephone calls to the department, determine the nature of requests, and direct callers to appropriate staff or personally provide the information desired when routine or procedural matters of the department are involved.

· Assist user with proper procedures in equipment relocations, allocation processes, scheduling training, and system access.

· Tasks involve 80% work in an office environment and 20% outdoors.

Required Qualifications, Knowledge, and Skills:

· Must have a CompTIA Security+ Certification or equivalent/higher level certification.

· HIPAA training within 30 days of commencement of the position.

· Must complete and maintain Basic Life Support (BLS) Training for Personal Computer Technicians.

· Experience providing technical support for software applications, mobile devices, hardware, and network systems.

Additional Requirements

· Must sign and date your resume.

· Must provide three references.

QUESTIONS TO ASK CANDIDATES:

· Have you ever worked as a PC Technician?

· Have you ever worked in Help Desk Support?

· Do you have a CompTIA Security+ Certification? This is a requirement.

· Do you have or will you be able to complete and maintain Basic Life Support (BLS) training for Personal Computer Technicians?

· Can you provide tier-one technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues promptly and professionally?

· Can you troubleshoot and resolve technical problems reported by end-users, including diagnosing, and resolving hardware and software issues?

· Can you install, configure, and maintain computer systems, software, printers, and peripheral devices?

Pay: $21.00 - $23.00 per hour

Work Location: In person

Quick Apply

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desktop support jobs in jacksonville nc

Dental PC Technician and Help Desk Support

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)

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