Description:
Reporting to the Nurse Manager, the Nurse Supervisor is responsible for the overall daily supervision and coordination of Registered Nurses (RNs) and Licensed Practical Nurses (LPNs) within the outpatient clinic setting. The Nurse Supervisor maintains a professional standard of practice and leadership and supports a team-based approach to health care delivery to ensure departmental effectiveness, operational efficiency, and achievement of departmental goals. The Nurse Supervisor oversees day-to-day nursing operations including staffing coordination, clinic workflow, and nursing task assignments. The role ensures nursing activities contribute to the delivery of high-quality patient care and compliance with clinical standards and organizational policies. The Nurse Supervisor is also responsible for medication and vaccine inventory oversight, including monitoring stock levels, coordinating inventory reviews, and placing timely orders with guidance from the Nurse Manager to ensure adequate supply levels and fiscal responsibility.
Principal Duties and Responsibilities
Provides professional and operational supervision to Registered Nurses and Licensed Practical Nurses. · Oversees hiring, training, supervision, performance management, and professional development of assigned staff
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Ensures that staff receive a comprehensive departmental orientation and training, assists with assigning preceptors of new nursing staff in alignment with the Nurse Educator
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Ensures that staff receive sufficient initial and ongoing training on the full range of their job responsibilities
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Conducts regular performance evaluations and provides ongoing feedback, coaching, and mentorship
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Makes employment-related decisions regarding assigned staff within the scope of defined authority as a supervisor following established organizational and departmental guidelines
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Ensures nursing staff follow Fenway Health policies, clinical standards, and operational procedures
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Maintains accountability for completion of assigned nursing duties and clinic operational tasks.
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Reports operational or staffing concerns to the Nurse Manager and meets regularly for operational planning.
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Serves as a liaison between nursing staff and other members of the clinical team. · Supports team-based care initiatives and nursing workflow improvements.
Oversee daily nursing operations across assigned clinic floors or service areas.
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Develops and disseminates daily nursing work and coverage schedules, coordinates opening and closing nurse assignments, and adjusts staffing assignments as needed to support clinic operations.
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Reviews and approves routine nurse PTO requests while ensuring adequate staffing coverage and escalating complex scheduling conflicts to the Nurse Manager.
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Coordinates nursing assignments and daily clinic workflows to support efficient patient care delivery.
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Ensures completion of in-basket messages, triage support, and clinical nursing responsibilities.
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Ensure staff coverage for clinic readiness tasks including temperature monitoring and huddles. · Supports clinical operations by stepping into direct patient care roles and nursing tasks, as staffing requires, modeling best practices and reinforcing team support.
Oversees medication and vaccine inventory systems to ensure adequate supply levels.
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Places timely orders for medications and vaccines to maintain appropriate stock.
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Monitors expiration dates and ensures removal of expired medications.
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Coordinates monthly medication, vaccine, and code cart inventory checks.
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Maintains organized medication and vaccine backstock storage.
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Ensures inventory management practices align with budgetary guidelines under the oversight of the Nurse Manager.
Ensures quality health care delivery within the Medical Department
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Assists the Nurse Manager with implementation of quality improvement initiatives involving nurse workflows.
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Ensures patient care areas are maintained in a safe, clean, and organized condition.
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Ensure compliance with clinical safety standards including infection control and other regulatory requirements.
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Facilitates communication between nursing staff and other departments to support coordinated patient care.
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Works closely with Provider Leads, Infection Prevention Team, Nurse Educator, MA Supervisors and Leads and Practice Managers for efficient coordination of clinic needs.
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Provides direct patient care as needed to effectively and efficiently manage patient flow, walk-ins, and incoming telephone, portal, and in-basket messages.
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Promotes delivery of excellent patient-centered customer service.
Educational/In-service
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Maintains and enhances professional nursing skills.
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Participates in organizational meetings, committees, or work groups as assigned.
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Supports ongoing staff education and competency development.
Other duties as assigned
Requirements:
- Education: Graduate of an accredited nursing program.
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Licensure: Current Massachusetts RN or LPN license.
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Experience: Minimum of 3-5 years of clinical nursing experience, preferably in an outpatient or ambulatory care setting.
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Exceptional time management and organizational skills
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Effective verbal and written communication skills
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Demonstrated ability to use independent judgment to make decisions within the scope of authority as a supervisor
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Charge Nurse or equivalent leadership experience
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Demonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences. This includes engaging constructively with colleagues, patients, clients, and vendors in a manner that reflects professionalism, empathy, and cultural awareness, without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, or other protected characteristics as defined by applicable law.
Preferred Qualifications
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At least five years of outpatient clinical nursing experience.
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At least two years of supervisory or leadership experience in healthcare.
Working Conditions
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OSHA Category 1: involves exposure to blood, body fluids, or tissues
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Noise Level: usually conversational
Working Conditions and Physical Requirements
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OSHA Category 1: involves exposure to blood, body fluids, or tissues
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Physical Requirements
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Regularly required: sitting; using hands to manipulate objects/tools/controls; reaching with hands and arms; talking; hearing
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Frequently required: lifting and/or moving up to 10 lbs.
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Occasional required: lifting and/or moving up to 25 lbs.
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Vision abilities required: close vision, distance vision, peripheral vision depth perception, ability to adjust focus
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Noise Level: usually conversational
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
