The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.
The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.
The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.
RESIDENTIAL ADMINISTRATOR – JOB DESCRIPTION
RESPONSIBLE TO: Assistant Director of I/DD
FUNCTION:
To effectively manage all phases of the day-to-day operation of his/her assigned facilities. Maintain and/or enhance the provision of quality services to individuals receiving services by monitoring and implementing facility regulations, policies and procedures, and standards of good practice. Primary function is to coordinate all services to meet individual needs of individuals on assigned caseload, including a willingness and ability to look at new ideas and philosophies to create a quality of programming for each individual. In addition, is responsible for ensuring adherence to quality assurance standards within homes.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Must demonstrate strong leadership and teambuilding skills, including but not limited to directing others, developing direct reports and relevant others, motivating others and confronting direct reports as the need arises. Must possess managerial courage and demonstrate effective supervisory and quality problem solving and decision-making skills. Must possess and demonstrate strong interpersonal savvy and interpersonal skills including compassion, composure, approachability, integrity and trust, ethics and values that are consistent with the mission of The Resource Center, fairness to direct reports, listening and keep others informed. Must be action oriented, yet comfortable dealing with ambiguity and managing multiple and diverse demands. Must be self-directing and possess organizational agility, as well as, strong and effective organizational and problem-solving skills, including the ability to establish and adhere to identified priorities. Knowledge of or ability to learn Residential Services for the Developmentally Disabled, including regulations and policies and procedures governing The Resource Center and assigned area(s). Computer skills sufficient to carry out assigned duties. Willingness and ability to travel for work as needed or assigned is essential. Physical condition commensurate with the demands of the job.
SPECIAL REQUIREMENTS:
Participation in on-call on a rotating basis. Ability and willingness to work a schedule that is based upon the needs of the program and the individuals served – early morning and evening hours required. Required to visit each facility on assigned caseload a minimum of two (2) times per week - one (1) visit being in the evenings or early morning to monitor daily living skills of individuals and for interaction with staff and residents.
MINIMUM QUALIFICATIONS:
Qualified Intellectual Disability Professional. Bachelor’s degree and three (3) years related experience, a minimum of one (1) year of which must be in an administrative/supervisory capacity; OR Master’s degree and one (1) year related experience in an administrative/supervisory capacity. Knowledge of OPWDD compliance standards and experience in a program serving the developmentally disabled and experience in service coordination strongly preferred. Valid driver’s license and ability to travel for work or equivalent accommodations required.
DUTIES
SUPERVISORY:
1. Responsible for providing administrative supervision of assigned Residential Services staff consisting of Residence Managers and other designated staff, including but not limited to:
a. Hiring, firing, discipline, performance evaluation, in-service education and training, and ensuring that there are adequate number of staff to fulfill assigned responsibilities.
b. Developing and maintaining adequate staffing requirements within the budgetary constraints while scheduling to maintain necessary services to the individuals.
c. Coordinates staff orientation with the Manager. Assists in the identification of additional staff training needs and development of training in coordination with the Training Department for Residential Specific training
d. Overseeing all aspects of assigned homes workforce including timely completion of disciplinary actions and other personnel related matters.
2. Maintains effective communication with the facility staff through formal and informal visits.
3. Participates in staff meetings at assigned homes.
OPERATIONAL:
1. In conjunction with the Director of IDD Services, participates in the development, revision and implementation of procedures for program manuals.
2. Completes and submits on-site visit forms to the Assistant Director on a weekly basis. Any items requiring follow-up will be noted and dates established for correction of issue(s).
3. Notes any maintenance issues that need to be addressed and reports these issues along with solutions to the Assistant Director for follow up
QUALITY ASSURANCE:
1. Ensures assigned facilities maintain compliance with all regulations. Actively participates in all aspects of the OPWDD quality survey process.
2. Develops/maintains records and management information systems as needed or assigned.
3. Participates in agency and residential Quality Assurance/Quality Improvement visits and provides follow up on any issue(s) noted.
4. Ensures appropriate reporting and documentation of special incidents and unusual occurrences occurring in assigned facilities, and ensures timely and appropriate intervention when needed.
5. Participates in Council of Quality Leadership certification and Personal Outcome Measurements by becoming an interviewer and completing interviews as required annually.
ADMINISTRATIVE:
1. In conjunction with the Director of IDD Services, participates in the development of Outcomes and Performance Targets relative to assigned area(s) of responsibility and oversees the implementation and tracking of relevant Performance Targets.
2. Positively represents the Residential Services Division through active participation on agency committees, public meetings, conferences, and in community activities.
3. Actively participates in assigned Residence Administrator meetings.
4. Actively participates in Management meetings and ensures that there are meetings conducted on a regular basis.
5. Advises Director IDD Services/Assistant Director of any issues involving individuals, staff or facilities along with action plans to resolve.
6. Understands and ensures departmental adherence to agency-wide policies and procedures, as well as, policies outlined in the collective bargaining agreement between TRC and TRUCEA.
OTHER DUTIES:
1. Participates in Life Plan (IRA) / Comprehensive Functional Assessment (ICF) meetings when requested by the team.
2. Reviews and approves Life Plan (IRA) / Comprehensive Functional Assessments (CFA).
3. Coordinates and conducts monthly Manager Meetings.
4. Closely monitors the clinical team and recognizes when same page meetings are necessary.
5. In conjunction with the Care Coordinator and QIDP Service Coordinator, ensures that the needs of the individuals on assigned caseloads are being met and if not, ensures that resources are developed or researched to meet those needs.
6. Ensure completion of Support Intensity Scale (SIS) or other Assessments.
7. Assists in the completion clinical justification as required or needed.
8. Reviews QIDP Service Coordinator weekly observation forms.
9. Reviews/Approves GER’s and follows up with any issues regarding incidents.
10. Ensures coordination of behavioral, medical or other services. May facilitate Program Planning Team meetings to coordinate services as needed or assigned.
11. Monitors Behavior Plans for proper implementation. Reports any concerns to the Behavior Team for review or revision.
12. Ensures that each person receives appropriate, meaningful services.
13. Ensures compliance with regulatory and program documentation, monitoring quality, consistency and timeliness of services.
14. Reviews attendance and hospitalizations and supports billing procedures.
15. Completes Q/A Audits, including OMIG and internal Peer Audits.
16. Liaison between QIDP’s and clinical services, as needed.
17. Ensures completion of Evacuation Plans and E and F scores for Life Safety Regulations.
18. Liaison for CAS Interviews and QIDP’s and ensures review for accuracy.
19. Responsible for providing supervision of QIDP Service Coordinators.
20. Responsible for ensuring completion of QIDP Service Coordinator responsibilities in the absence of QIDP Service Coordinator.
21. Ensures determination of eligibility and scheduling of services
22. Performs other duties as assigned by the Director of IDD Services or other Resource Center administrative personnel.
23. North County assignment also assumes duties and responsibilities of Day Hab Administrator. (See Appendix.)
REQUIRED TOOLS:
1. Badge Access (assigned work sites)
2. E-mail (internal and external accounts)
3. Internet (with research browsing capabilities)
4. Therap (Residential Administrator access level)
5. Training Management System
6. Time and Attendance System
7. Purchasing System
8. Maintenance System
9. Key2Purchase
10. Cell phone (Smart phone level)
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Employee Signature & Print Date
_________________________________________ __________________________
Supervisor Signature & Print Date
Rev. 10/30/2025
I/DD SERVICES
The Resource Center
Salary Grade: GRADE 19
FLSA Status: Exempt
PTO/CAT 4
CFR: 590
The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.
