Top 15 Center manager Jobs in Jasper, In

Contact Center Manager
RTC Communications —Montgomery, IN
- Full-time
- Marketing
- Mid-level
- Residential
- Health insurance
- 401(k)
Quick Apply
Sales Manager
French Lick Resort —French Lick, IN
- Full-time
- Pass drug screening
- Mid-level
- Office
- Profit sharing
- 401(k)
Quick Apply
Assistant Store Manager (Full-time) - Jasper, IN
R301US Hibbett Retail, Inc. —Jasper, IN
- $12.65 an hour
- Full-time
- Merchandising
- Mid-level
- Recruiting
Financial Center Manager
German American Bank —Washington, IN
- Bilingual
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Client Relationship Representative (Universal Banker)
First Merchants Bank —Montgomery, IN
- Call employer
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
12d
Teller I - Washington (Bilingual - Creole Preferred)
First Federal Savings Bank —Washington, IN
- Full-time
- Basic math
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Center Account Manager, Cystic Fibrosis (Great Lakes - Minnesota, Wisconsin, North Dakota, South Dakota, and Iowa)
Vertex Pharmaceuticals —United States
- $122,400 - $183,600 a year
- Weekends as needed
- Up to 50% travel
- 5 years
- Mid-level
- Loan repayment program
- Dental insurance
Traveling Mechanical Project Manager
Appleton Finn —United States
- $110,000 - $140,000 a year
- Full-time
- Construction site
- System design
- Senior level
- Fuel card
- Relocation assistance
Quick Apply
12d

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center manager jobs near jasper, in

Contact Center Manager

RTC Communications -
Montgomery, IN

Quick Apply

Job Details

Full-time

Benefits

Health insurance
401(k)

Qualifications

Customer communication
Managing teams in a customer support role
Sales team management
Meeting or exceeding sales goals
Sales leadership
Call center management

Full Job Description

Mission & Vision

RTC Communications exists to provide quality, reliable communications, entertainment, and technology services to Southern Indiana. Our mission is to deliver the future today by combining state-of-the-art technology with old-fashioned customer service. We are committed to strengthening our communities through innovation, integrity, and dependable service.

Company Overview

RTC Communications has proudly served Southern Indiana for more than 75 years, delivering reliable voice, internet, data, and technology solutions to residential and business customers. As a locally focused provider, RTC combines advanced fiber technology with a strong commitment to customer service and community involvement.

RTC delivers a wide range of services, including traditional voice services with advanced calling features, Wise Voice UCaaS, fiber and copper internet services, data networking solutions, and managed security platforms, including Ubiquiti and Verkada security solutions.

Position Overview

The Contact Center Manager is a sales-driven, hands-on leader responsible for overseeing daily contact center operations while owning inbound and outbound sales performance, with a slightly heavier emphasis on outbound calling. This role leads a team of four Customer Service Representatives and one Customer Service Administrator and is accountable for improving close rates, increasing ARPU, and driving customer growth through consistent, well-executed campaigns.

This position requires a leader who is comfortable setting expectations, coaching sales behaviors, analyzing performance data, and refining processes to drive measurable results—without compromising customer experience. The Contact Center Manager has direct influence over sales workflows, training, coaching models, and performance metrics.

Success in This Role Looks Like

Within the first 6–12 months, the successful candidate will:

Improve inbound and outbound sales close rates
Increase ARPU and customer count through weekly outbound sales campaigns
Build a confident, sales-capable CSR team through structured coaching and training
Establish and enforce clear KPIs for service quality, productivity, and sales performance
Maintain high customer satisfaction while driving consistent revenue growth

Key Responsibilities & Essential Functions

Sales Leadership (Inbound & Outbound)

Own and execute inbound and outbound sales strategies, with a stronger emphasis on outbound outreach.
Plan, launch, and manage weekly sales campaigns focused on ARPU growth and customer acquisition.
Coach CSRs on consultative selling, objection handling, and closing techniques.
Analyze close rates, conversion metrics, and campaign results; implement targeted improvement plans.
Partner with marketing and leadership to align offers, messaging, and growth initiatives.

This is a sales-driven leadership role. Candidates must have experience leading teams accountable for revenue generation through customer interactions.

Operational Leadership

Manage daily contact center operations to ensure consistent service levels, efficiency, and compliance with company standards.
Oversee staffing, scheduling, and workflows for a team of four CSRs and one Customer Service Administrator.

Team Leadership & Development

Lead, motivate, coach, and hold accountable the customer service team.
Conduct regular one-on-one coaching sessions, performance reviews, and development planning.
Build a culture of accountability, confidence, and continuous improvement.

Performance Management & Analytics

Define, track, and report KPIs related to sales performance, ARPU growth, customer satisfaction, and productivity.
Use data and call insights to identify trends, gaps, and coaching opportunities.

Training & Process Improvement

Develop and maintain training programs that strengthen both service delivery and sales effectiveness.
Refine scripts, workflows, and sales processes to improve outcomes and efficiency.
Ensure timely communication of product, pricing, and process updates.

Customer Experience, Retention & Business Call Handling

Champion a customer-first culture that balances problem resolution with value-based selling.
Manage customer escalations and retention efforts.
Handle or appropriately route incoming business-related calls to the commercial team, ensuring a smooth customer experience.

Technology, Collaboration & Oversight

Leverage CRM and contact center technologies to improve performance visibility and accountability.
Collaborate with operations, marketing, engineering, and commercial teams to ensure seamless execution.
Oversee customer onboarding and service disconnect processes across supported products.

Compensation & Incentives

Competitive base salary.
Performance-based incentive tied to overall team results, including sales performance, ARPU growth, and operational outcomes.

This Role Is Not a Fit For Candidates Who:

Prefer a purely service-only contact center environment
Are uncomfortable leading outbound sales efforts or coaching teams on closing techniques
Avoid accountability for performance metrics and revenue outcomes

Qualifications

Education

Bachelor’s degree in Business, Management, Marketing, or a related field (preferred).

Experience

3–5 years of progressive experience managing a contact center or customer service organization.
Demonstrated success driving inbound and outbound sales performance and improving close rates.
Experience supporting or selling technology, connectivity, or security solutions preferred.

Skills & Competencies

Strong sales leadership and coaching capabilities
Data-driven approach to performance management
Excellent communication and interpersonal skills
Experience with CRM platforms and contact center analytics tools
Strong problem-solving and decision-making abilities

Why RTC?

Stable, community-focused organization with 75+ years of service
Opportunity to lead and shape a sales-driven contact center
Direct impact on revenue growth, ARPU, and customer experience
Strong benefits, performance incentives, and long-term career stability
Great wages with a terrific 401K and health plans!

Quick Apply

Refine Your Search

center manager jobs in jasper, in

Contact Center Manager

Sales Manager

Assistant Store Manager (Full-time) - Jasper, IN

Financial Center Manager

Client Relationship Representative (Universal Banker)

Teller I - Washington (Bilingual - Creole Preferred)

Center Account Manager, Cystic Fibrosis (Great Lakes - Minnesota, Wisconsin, North Dakota, South Dakota, and Iowa)

Traveling Mechanical Project Manager

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