The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
SUMMARY
Performs hospitality desk duties to ensure efficient operation and delivery of exceptional client/guest service. The Front desk Coordinator is the first to be seen clients/guests entering the Salon, and are key in upholding the company standards for professionalism and service quality. Responsible for delivering the ‘Ideal Client Experience’ with high- touch service and excellence.
MAJOR DUTIES & RESPONSIBILITIES
-
Serve as first point of contact to greet Salons guests, respond to inquiries, schedule Salon services (both in person and/or over the phone) and perform related tasks ensuring high level of customer service and process efficiency.
-
Perform general receptionist duties including answering incoming calls, responding to inquiries, taking messages or forwarding calls in a professional and courteous manner.
-
Assist in coordination of efforts between other departments: Reservations, Operations, Stylists etc.
-
Responsible for point-of-sale transactions as applicable: processing payments and managing service/retail transactions.
-
Maintain thorough knowledge of all Salon operations and services as well as current and ongoing Salon marketing, promotions and programming activities.
-
Monitor Front of House (desk and retails areas)organization, cleanliness, and stock purposes.
-
Support re-stocking of Retail shop.
-
Responsible for closing POS terminal and associated closing tasks such as cash drawer balancing and daily activity financial reporting (adhere to all cash handling policies).
-
Responsible for re-stocking all unsold retail items left at the reception desk.
-
Responsible for product knowledge and retail sales.
-
Assist in closing product sales in order to reach weekly goal
-
Cross-train in other operational areas within the Salon to provide backup coverage as needed.
-
Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to internal and external clients/guests.
-
Prior experience in Salon, Spa and/or Retail environments preferred.
-
Background in Point of Sale systems preferred
-
Experience in computer office systems as well as Salon Reservation systems preferred
-
Attention to detail and accuracy
-
Superior customer service skills
-
Must be organized, detail oriented and able to multi-task in a high paced environment..
-
Highly motivated, eager to learn and grow with the company.
-
Articulate, self motivated, driven and goal oriented.
This is not a comprehensive list of this position. Position holders are expected to undertake any work that comes with the position’s main objective. This position will be kept under review and may be changed at any time.
Pay Range:
The anticipated hourly range for this position is $17.00 to $22.00. Exact hourly rate depends on several factors such as experience, skills, education, and budget. Hourly range may vary based on geographic location. In addition to hourly rate, this position may be eligible for an annual discretionary bonus, education, and budget. Salary range may vary based on geographic location.
In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results. In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
Equal Opportunity Employer:
It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected]
Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.
Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law
Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.
