Top 3 Guest service agent Jobs in Jay, Vt

Front Desk Supervisor
Jay Peak Resort —Jay, VT
- $20 an hour
- Part-time
- Mid-level
- Resort
- Paid parental leave
- Health insurance
13d
Activities-Reservations Agent - Seasonal
Jay Peak Resort —Jay, VT
- $17.76 an hour
- Part-time
- Word processing
- Computer literacy
- High school diploma or GED
- On-the-job training
- 401(k) matching
Reservations Supervisor
Jay Peak Resort —Jay, VT
- $19 an hour
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid parental leave
- Health insurance
12d

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Activities-Reservations Agent - Seasonal
Jay Peak Resort —Jay, VT
Performs outbound calls for incoming guests to ensure all extra resort activities have been reserved in advance of arrival.
$17.76 an hour
Reservations Supervisor
Jay Peak Resort —Jay, VT
Answers incoming & places outbound calls for lodging guest amenity reservations. Maintaining weekly list of guests for outbound calls during summer season to…
$19 an hour
12d

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Front Desk Supervisor

Jay Peak Resort -
Jay, VT

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Job Details

Part-time | Full-time
$20 an hour
13 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Staff supervision
Team supervision
Phone communication
Productivity software
Client interaction via phone calls

Full Job Description

PART-TIME to FULL-TIME | YEAR ROUND

This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.

The Front Desk Supervisor coordinates Front Desk operations during their shift including managing Front Desk Agents, Night Audit, Valet/Bellman and Concierge employees by performing the following duties personally or through subordinate supervisors.

**This position offers part-time hours in the summer with full-time hours available in the winter.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

Directs and assists with training of the front desk staff.
Is able to follow all duties of a front desk agent, which include the ability to problem solve for guests, maintenance or housekeeping issues.
Establishes a thorough understanding of hotel equipment and software used at the front desk.
Provides excellent customer service that goes above and beyond expectations, always maintains a professional presentation, is dressed in proper uniform attire and maintains a groomed appearance.
Communicates with other supervisors on a daily basis regarding any issues, problems or concerns.
Assists with weekly schedule followed by ensuring proper coverage and maintaining hours based on budget.
Completes all daily front desk reports including cash reports, credit card refunds, compensation reports, call back log, shift at a glance form, and double checking the audit.
Ensures and maintains a clean and safe environment.
Ensures the company’s personnel policies are followed.

SPECIAL QUALIFICATIONS/REQUIREMENTS

Knowledge of Microsoft Office Suite software. Point of Sale and Property Management software experience preferred.
Must demonstrate proper phone etiquette skills at all times. Ability to lead and direct employees during high volume business periods.
Ability to work evenings, nights, holidays and weekends is required.

WHY WORK AT JAY PEAK?

We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.

IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET

Wage: $20.00 per hour
Paid Vacation & Sick Time
Paid Maternity & Parental Leave
Medical, Dental, Vision, Life & Disability Insurances
401k program with employer match after 9 months of employment
Remote work and/or flexible schedules (depending on position)
FREE or deeply discounted season passes for you and your dependents
Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
Seasonal employee parties
Regular free employee breakfasts/lunches, family events, and parties
For a full listing of employee perks both on and off-property, click here

Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or [email protected].

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guest service agent jobs in jay, vt

Front Desk Supervisor

Activities-Reservations Agent - Seasonal

Reservations Supervisor

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