Top 1 Customer service attendant Jobs in Jefferson City Mo

Front Desk Attendant- Fairfield Inn
Premier Management, Inc —Jefferson City, MO
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick Apply

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Front Desk Attendant- Fairfield Inn
Premier Management, Inc —Jefferson City, MO
Allocate rooms to all arriving guests after checking the guest preferences. Welcome guests during check-in and giving a fond farewell to guest while checkout.
Quick Apply

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Front Desk Attendant - Part-Time
The Athletic Club of Columbus —Columbus, OH
Monitor incoming calls and direct them to the appropriate person. Greet members and guests as they enter the club. Prior customer service experience a plus.
From $15 an hour
Quick Apply
Front Desk Attendant - Full Time Afternoons
The Athletic Club of Columbus —Columbus, OH
Monitor incoming calls and direct them to the appropriate person. Keep front desk and lobby area as tidy and clean as possible.
From $17.50 an hour
Quick Apply

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Front Desk Attendant- Fairfield Inn

Premier Management, Inc
Jefferson City, MO

Quick Apply

Job Details

Qualifications

Customer communication
Team leadership
English
High school diploma or GED
Decision making

Full Job Description

Position title: Front Desk Attendant- Fairfield Inn

Position Summary:
Attend to guests courteously and deal promptly with their requests and queries.
Have Detailed information about the hotel and city. Check on VIP guest
movements, complete their pre-registration formalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect
guest feedback forms and do any possible first-hand service recovery steps.

GRE Duties and Responsibilities:

Welcome guests during check-in and giving a fond farewell to guest while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinating and multi-tasking job duties in a busy environment.
Should possess detailed information about the Hotel, city as well as the competition.
Detailed information regarding arrivals and room requirements.
Have up to date information on daily room occupancy
Providing excellent customer service as per hotel standards.
Greeting guests as they enter and exit the hotel.
Providing information regarding the Hotel, town attractions, activities etc.
Check on VIP reservations, complete their pre-registration formalities.
Allocate rooms to all arriving guests.
Maintain up-to date information on room rates, current promotions, offers and packages
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
Co-ordinate with housekeeping for clearing of rooms.
Collect Guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier activities as and when required.
Maintain guest lockers for safe custody.
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Give proper and complete handover to the next shift
Should be able to handle all guests without bias or prejudice.
Follow the house rules and policies laid down by the management.
Adhere to strict staff grooming and hygiene standards.
Report to work in required uniform and in adherence with the Hotel’s Dress Code Policy.
Consciously and continuously strive to better his/ her skills and increase his/her knowledge.
Good command of the English language is essential, both written and verbal
Must possess strong organization time management skills, attention to detail.
Must be guest service focused and a team player.
Positive attitude and outgoing personality is essential.
Must be able to work shifts - days, evenings, weekends and holidays.
Ability to relate well to Hotel guests and employees.
Professional in demeanor and presentation.
Personable, enthusiastic, self-motivated and able to work independently.
Observant, discriminating and detail-oriented
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal and organizational skills.
Able to work morning, evening, weekend, holiday, and overnight shifts.

Prerequisites:
Good guest interaction skills.
Good listening skills.
Sound decision making.
Good interpersonal and communication skills.
Leadership/People management.

Education:

High school diploma or equivalent. Must be able to read, speak, write, and
understand the primary language used in the workplace. His/her behavior and
personal appearance will always be geared to the objective of being an example
to all other staff within the hotel. He/she will strive to use a polite language and be
well-groomed in his/her relationship with the hotel guests, colleagues and staff.

Quick Apply

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customer service attendant jobs in jefferson city mo

Front Desk Attendant- Fairfield Inn

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