Top 18 Application support specialist Jobs in Jefferson County Co

Application Support Specialist (CMIC)
Shimmick —Denver, CO
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health savings account
- Paid holidays
IT Support Specialist
Apollo Technology Solutions LLC —Denver, CO
- Contract
- Remote
- Microsoft Word
- Research
- Mid-level
Quick Apply
6d
IT Support Specialist - Aspen Hospitality
Aspen Hospitality —Denver, CO
- $27 - $37 an hour
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
MSP Support Specialist
Cognizant —Englewood, CO
- $79,000 - $90,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Health Information Technology Specialist West
IQVIA —Denver, CO
- $125,000 - $135,000 a year
- Full-time
- System design
- Mid-level
- Master's degree
5d
Sr Program Controls Specialist
Honeywell —Arvada, CO
- $92,800 - $115,900 a year
- Full-time
- Hybrid work
- 5 years
- Engineering
- Office
- Health savings account
- Paid holidays
401(k) Plan Specialist
ADP —Denver, CO
- $34,000 - $69,000 a year
- Full-time
- Research
- Mid-level
- 3 years
- Wellness program
- Disability insurance
LOCK DESK SPECIALIST
Bayview Asset Management —Denver, CO
- $45,000 - $60,000 a year
- Full-time
- Hybrid work
- Writing skills
- Research
- Mid-level
Senior Procurement Specialist
AIR Communities —Denver, CO
- $65,000 - $75,000 a year
- Full-time
- Pass drug screening
- Research
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
Senior Professional Research Assistant (Sr. PRA) – Level 2
University of Colorado —Aurora, CO
- $65,000 - $82,500 a year
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
7d
Cyber Identity - CIAM Senior Engineering Management Specialist/Senior Consultant
Deloitte —Denver, CO
- $105,400 - $207,800 a year
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
Senior Information Sciences Professional
University of Colorado —Aurora, CO
- $63,096 - $84,548 a year
- Overtime
- Remote
- Background check
- Doctoral degree
- Computer Science
- Disability insurance
- Health insurance
1d
Research Services IT Principal Professional
University of Colorado —Aurora, CO
- $70,492 - $89,666 a year
- Overtime
- Background check
- Computer Science
- Customer service
- Disability insurance
- Health insurance
Sr. Fund Accountant, Implementation Specialist
Archway Group —Denver, CO
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Bachelor's degree
1d

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Application Support Specialist (CMIC)

Shimmick
Denver, CO

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Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Knowledge management
On-site technical support
Authorization controls implementation
Email customer support
Maintaining an organized workspace
Technical support via phone
IT user and group management
Phone communication
Technical documentation
Incident report management
Triage
Incident management software
In-person customer service
Employee relationship building
Construction management software
Mid-level
Incident Escalation
User training (technical support)
Analysis skills
Bachelor's degree
Internal employee customer service
Continuous improvement
Task prioritization
System validation
System testing
Incident management operations support
Data access controls implementation
Vendor communication
Customer service knowledge base
Payroll systems (technically supported)

Full Job Description

Overview:

Shimmick is seeking a highly talented Application Support Specialist to be based on site at our Denver, Colorado office. This position provides frontline application support for CMiC Construction Management software, assisting end users with system access, navigation, configuration, and day-to-day process issues. This role serves as a key liaison between business users and IT, ensuring timely resolution of incidents, accurate and timely user access management, and effective support of CMiC modules across finance and operations.

The position focuses on managing the full CMiC user account lifecycle, troubleshooting access issues, supporting business processes within CMiC, and escalating complex technical issues to internal teams or the CMiC vendor as required.

In addition, this role will work with other members of the IT Department to perform tasks, update documentation, policies, standards, and continuously improve the delivery of IT Services to the company.

At Shimmick, we are problem solvers. Creative thinkers. Innovators. We approach each project with fresh ideas and big thinking in pursuit of better answers, better outcomes, and better experiences for our clients. We are resourceful, nimble and resilient. We work hard together—and with our clients—to deliver high-quality projects that are on time, on budget and beyond expectations.

Responsibilities:

User Access & Security Administration

Create, modify, and deactivate CMiC user accounts following approved access controls.
Assign and maintain user roles and permissions aligned with job responsibilities.
Support periodic access reviews and audits with reporting and documentation.

End-User Support

Provide first- and second-level CMiC application support (triage, troubleshooting, user education, and issue resolution) via support ticketing system, email, in person, instant message, phone, screen-sharing session.
Troubleshoot and resolve user access issues including permissions, roles, and authentication problems.
Assist users with CMiC navigation, functionality, and common process questions.
Diagnose configuration issues, data entry errors, and workflow interruptions.
Recommend basic workarounds / alternatives to address known errors.

Incident Management & Escalation

Log, track, and manage support tickets through resolution with clear communication.
When appropriate, escalate and track issues to resolution with 3rd tier support personnel, or external consultants and vendors.

Business Process & Application Support

Support CMiC modules including Financials, Job Costing, Project Management, Procurement, and Payroll (if applicable).
Document common issues and resolutions to build a knowledge base.
Identify recurring issues and recommend process improvements or training needs.

Collaboration & Continuous Improvement

Work closely with Finance, Project Controls, HR, and Operations teams.
Assist with testing and validation of system upgrades, patches, configuration changes, and maintenance activities.

General Job Functions:

Work well in a multi-task environment, be a self-starter, with the ability to establish priorities.
Have strong interpersonal skills for dealing with customers on a one-on-one basis.
Possess strong troubleshooting and analytical skills to work through issues.
Possess the ability to assist customers remotely over the phone, via remote control software or in person.
Maintain professional, human relation, and internal customer service skills.
Maintain excellent rapport and strong business relationships with all teammates and business users.
Maintain cleanliness and orderliness of assigned work area.
Understand corporate and business provided services of company.
Adhere to all Shimmick policies and procedures.

Note: The above listed duties are intended to describe the general content of, and requirements for the performance of this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements. Other duties may be assigned as the need arises.

Qualifications:

Minimum Requirements:

Bachelors Degree + 4 years of relevant experience or demonstrated equivalency of experience and/or education

Preferred Qualifications:

2+ years of direct experience with CMiC preferred
Solid critical thinking, problem-solving, and troubleshooting skills
Superior attention to detail
Commitment to meeting issue resolution timelines
Strong verbal and written communication skills, for both technical and non-technical audiences
Ability to be flexible, and take direction, including changes to schedule and workflow priorities

Physical Demands:

While performing the duties of this position, the employee is regularly required to use a computer workstation. The employee is regularly required to talk or hear; specific vision abilities required by this position include close, middle, and distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. The passage of employees through the work area is average and normal

Additional Information:

This position is fully in-person in the Denver office.
Qualified applicants who are offered a position must pass a pre-employment substance abuse test
This position does not include sponsorship for United States work authorization

The salary range for this position is between $80,000 to $100,000 depending on experience and/or education.

Shimmick offers a comprehensive and competitive benefits package designed to support your health, well-being, and financial future. Employees can choose from multiple medical plans, including a $0 premium option, with dental, vision, and HSA options available. We provide 100% employer-paid life insurance, short-term and long-term disability coverage, and a 401(k) plan with a company match. Our paid time off program includes paid holidays, and Volunteer Time Off in addition to PTO days.

These benefits are available to all employees working more than 20 hours per week. Employees working less than 20 hours per week are eligible for medical, dental and vision coverage as well as EAP services.

NOTICE TO THIRD PARTY AGENCIES:

Please note that Shimmick does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Shimmick will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Shimmick explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Shimmick.

AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Refine Your Search

application support specialist jobs in jefferson county co

Application Support Specialist (CMIC)

IT Support Specialist

IT Support Specialist - Aspen Hospitality

MSP Support Specialist

Health Information Technology Specialist West

Sr Program Controls Specialist

401(k) Plan Specialist

LOCK DESK SPECIALIST

Senior Procurement Specialist

Senior Professional Research Assistant (Sr. PRA) – Level 2

Cyber Identity - CIAM Senior Engineering Management Specialist/Senior Consultant

Senior Information Sciences Professional

Research Services IT Principal Professional

Sr. Fund Accountant, Implementation Specialist

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