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Customer Care Scheduling Specialist

Terry's Heating & A/C, Inc.
Twin Falls, ID

Quick Apply

Job Details

Full-time
$15 - $20 an hour
13 days ago

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication

Full Job Description

Customer Care Scheduling Specialist

Terry's Heating and Air Conditioning
Twin Falls, Idaho

Position Type: Full-Time
Pay: $15.00 to $20.00 per hour depending on experience
Hours: Monday through Friday, 7:30 AM to 5:00 PM with occasional overtime

Become Part of a Company That Invests in People

Since 1977, Terry's Heating and Air Conditioning has earned the trust of homeowners across Southern Idaho by providing dependable heating and cooling services backed by exceptional customer care. We believe great service begins with great employees, which is why we provide training, support, and opportunities for long-term career growth.

We are looking for a Customer Care Scheduling Specialist to join our office team. This position is perfect for someone who enjoys helping people, thrives in an organized office setting, and likes keeping daily operations running smoothly. Previous HVAC experience is not necessary because we provide the training needed to become successful in the role.

What We Offer

Competitive hourly wages ranging from $15.00 to $20.00 based on experience
Health insurance benefits
Paid vacation
Paid company holidays
401(k) retirement plan with up to a 4 percent employer match
Paid training and continuing education
Stable year-round employment
Opportunities for advancement into dispatcher and office leadership positions
Friendly and supportive team environment
Long-term career opportunities with a well-established local company

About the Position

As a Customer Care Scheduling Specialist, you will serve as an important connection between our customers and service team. You will coordinate appointments, assist with scheduling, maintain accurate records, and help ensure every customer receives prompt and professional service.

Primary Responsibilities

Answer incoming telephone calls in a friendly and professional manner
Schedule service, maintenance, repair, and installation appointments
Contact customers to confirm appointments and communicate schedule changes
Assist with organizing technician schedules throughout the workday
Update customer accounts and maintain accurate information in company software
Support recurring maintenance scheduling and customer follow-up
Learn dispatch procedures and office processes through hands-on training
Assist with administrative duties that support daily operations
Communicate with technicians and office personnel to keep schedules running efficiently
Deliver outstanding customer service during every interaction

Qualifications

Previous experience in customer service, reception, office administration, retail, hospitality, or call center work is helpful
Excellent verbal and written communication skills
Strong organizational abilities and attention to detail
Comfortable managing multiple priorities in a busy office
Basic computer knowledge with the ability to learn new software systems
Positive attitude and willingness to learn
Reliable attendance and professional work habits
Ability to remain calm and courteous in a fast-paced environment

Experience in heating and cooling or another home service industry is beneficial but is not required.

Compensation and Benefits

Hourly pay from $15.00 to $20.00 based on qualifications
Health insurance
Paid vacation
Paid holidays
401(k) with employer matching contributions up to 4 percent
Company-paid training
Professional development opportunities
Advancement into Service Dispatcher and additional office career paths
Reliable full-time employment with a respected local employer

Join Our Team

If you enjoy helping customers, staying organized, and being part of a team that values professionalism and growth, we would love to hear from you.

Terry's Heating and Air Conditioning offers the training, stability, and support to help you build a rewarding long-term career while making a positive difference for customers throughout the Twin Falls area. Apply today to become part of our team.

Quick Apply

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Customer Care Scheduling Specialist

Become Part of a Company That Invests in People

What We Offer

About the Position

Primary Responsibilities

Qualifications

Compensation and Benefits

Join Our Team

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