Top 981 Customer experience analyst Jobs in Jersey City, Nj

Online Experience Analyst - The Company Store
Home Depot / THD —Weehawken, NJ
- $60,500 - $75,000 a year
- 18 years or older
- No experience needed
- Mid-level
Process Analyst - Customer Ops
PSEG —Newark, NJ
- $93,600 - $148,200 a year
- Hybrid work
- Microsoft Access
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
5d
Sr. Analyst, Service
Horizon Blue Cross Blue Shield of New Jersey —Newark, NJ
- $97,800 - $133,455 a year
- Full-time
- 7 years
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Accounts Receivable Analyst
NBA —Secaucus, NJ
- $68,000 - $75,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Analyst, Global Forecasting
Fresh —Jersey City, NJ
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Commuter assistance
- Paid parental leave
Quick Apply
Web Experience Senior Analyst
B&H Photo —New York, NY
- $120,000 - $180,000 a year
- Full-time
- SQL
- Analysis skills
- Presentation skills
- Health insurance
- 401(k)
Quick Apply
LOGISTICS ANALYST
Formosa Plastics Corporation, USA —Livingston, NJ
- $82,706 - $107,462 a year
- Full-time
- Mid-level
- Microsoft Office
- Analysis skills
- Paid holidays
- Disability insurance
Business Analyst
Verisk —Jersey City, NJ
- Full-time
- Hybrid work
- 18 years or older
- Mid-level
- SQL
- Health insurance
- Paid time off
12d
BUSINESS ANALYST II
Formosa Plastics Corporation, USA —Livingston, NJ
- $82,700 - $101,800 a year
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Usability Analyst
New York University —New York, NY
- $72,000 - $88,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Bachelor's degree
Business Operations Analyst
allwhere —New York, NY
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply
Sponsored Account Analyst
Stevens Institute of Technology —Hoboken, NJ
- $71,000.00 - $97,066.67 a year
- Online Application
- Remote
- Mid-level
- Master's degree
- Bachelor's degree
Financial Analyst
Sika —Rutherford, NJ
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Residential
- Paid parental leave
- Paid holidays
Quick Apply
Sales Operations & Business Systems Analyst
BERJE INCORPORATED —Carteret, NJ
- $90,000 - $98,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Principal eDiscovery Analyst
Fidelity Investments —Jersey City, NJ
- $89,000 - $180,000 a year
- Full-time
- Senior level
- Loan repayment program
- Tuition reimbursement
Product Analyst
Avis Budget Group —Parsippany-Troy Hills, NJ
- $115,000 - $125,000 a year
- Full-time
- Mid-level
- Analysis skills
- Communication skills
- Disability insurance
- Dental insurance
Quick Apply
Decision Insights Analyst
FreedomCare —New York, NY
- $80,000 - $120,000 a year
- Remote
- Computer Science
- Customer service
- 5 years
- Health insurance
- Retirement plan
Quick Apply
Program Control Analyst I (Hybrid)
BAE Systems Inc. —Totowa, NJ
- $61,527 - $104,597 a year
- Full-time
- Hybrid work
- Office
- Finance
- Analysis skills
- Health savings account
- Paid holidays
Credit Analyst
LLP Exotic Auto Finance —Montvale, NJ
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health savings account
- Health insurance
Quick Apply
PAYROLL ANALYST
C2Q Health Solutions —Bronx, NY
- $69,000 - $73,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Mid-level
- Office

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customer experience analyst jobs near jersey city, nj

Online Experience Analyst - The Company Store

Home Depot / THD -
Weehawken, NJ

Apply Now

Job Details

$60,500 - $75,000 a year

Qualifications

Data-driven problem-solving

Full Job Description

Position Purpose:

The Online Experience Analyst supports the delivery and optimization of a seamless digital customer experience through a combination of analysis, program execution, and testing support. Partnering closely with CX leadership, this role leverages customer data, behavioral insights, and competitive analysis to identify opportunities that improve engagement, conversion, and customer satisfaction across the end-to-end customer journey. Initial areas of focus include supporting online content optimization efforts, managing customer-facing programs such as ratings & reviews, sampling campaigns, and contextual commerce, assisting with qualitative user studies and A/B testing execution, and supporting key vendor relationships. With exposure to cross-functional teams and evolving digital initiatives, this role offers the opportunity to build foundational expertise in digital customer experience, analytics, and optimization while expanding scope over time.

Key Responsibilities:

10% Perform ad hoc reporting based on the business needs and extract the proper data from relevant systems.
40% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
25% Execute system changes for promotional activity.
25% Execute taxonomy changes in the system necessary to support new onboarding and business changes.

Direct Manager/Direct Reports:

Position reports to Manager or Sr Manager, Online Experience & Optimization
This position has 0 direct reports.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
No travel required

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

Experience managing multiple projects simultaneously across diverse groups, including UX design, creative, IT web development, and QA.
Experience with cross-collaboration in a face-paced agile/scrum environment with site merchandising, web development engineers and user experience design teams to deliver new customer features and experiences on time and within budget.
Experience identifying goals, metrics and analytics to measure product value
Experience conducting user research and testing to understand needs.
Experience conducting competitive research and analysis
Hands-on experience with Adobe Analytics and/or ContentSquare
Experience with product and site review platforms like Bazaarvoice, PowerReviews, Yotpo, Sitejabber, Trustpilot, or similar
Familiarity with A/B testing, personalization and user research platforms such as Dynamic Yield, Optimizely, User Testing or something similar
Analytical mindset with the ability to communicate multiple data sources in a clear and actionable way

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Action Oriented
Collaborates
Communicates Effectively
Customer Focus
Drives Results

Apply Now

Refine Your Search

customer experience analyst jobs in jersey city, nj

Online Experience Analyst - The Company Store

Process Analyst - Customer Ops

Sr. Analyst, Service

Accounts Receivable Analyst

Analyst, Global Forecasting

Web Experience Senior Analyst

LOGISTICS ANALYST

Business Analyst

BUSINESS ANALYST II

Usability Analyst

Business Operations Analyst

Sponsored Account Analyst

Financial Analyst

Sales Operations & Business Systems Analyst

Principal eDiscovery Analyst

Product Analyst

Decision Insights Analyst

Program Control Analyst I (Hybrid)

Credit Analyst

PAYROLL ANALYST

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