Top 3733 Manager of data platform engineering Jobs in Jersey City, Nj

Global Manager, IT Employee Services
Resolution Technologies —Hoboken, NJ
- Windows
- 8 years
- Bachelor's degree
10d
Manager of Data Platform Engineering
Atlantic Health System —Morristown, NJ
- Full-time
- Computer Science
- HIPAA
- 8 years
- 403(b) matching
- AD&D insurance
Engineering Manager, Agentic Data Platform, Tapestry
Loon —New York, NY
- $207,000 - $304,000 a year
- Full-time
- Hybrid work
- Computer Science
- System design
- Doctor of Philosophy
- Health insurance
- Dental insurance
Director of Software Engineering - Payment Data Platform Infrastructure
JPMorganChase —Jersey City, NJ
- $204,250 - $285,000 a year
- Full-time
- System design
- 8 years
- Senior level
- Health insurance
- Tuition reimbursement
Technical Program Manager - Strategic Initiatives and Delivery Office
JPMorganChase —Jersey City, NJ
- $114,000 - $155,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Tuition reimbursement
Head of Engineering - Data Distribution
S&P Global —New York, NY
- $185,000 - $265,000 a year
- Email
- 11+ years
- Machine learning
- Senior level
- Health insurance
- Referral program
Lead, Data Analytics & Business Intelligence
Pearson —Hoboken, NJ
- $185,000 - $215,000 a year
- Full-time
- Remote
- SQL
- Analysis skills
- Continuous improvement
2d
Head of Engineering - Inbound Data
S&P Global —New York, NY
- $185,000 - $265,000 a year
- Email
- 11+ years
- Analysis skills
- Senior level
- Health insurance
- Referral program
Senior Manager, Data Engineering
Rhino —New York, NY
- $160,000 - $210,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Leadership
- Paid parental leave
- Health savings account
Quick Apply
4d
Engineering Manager
PortPro —New York, NY
- $155,000 - $200,000 a year
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
iOS Engineering Manager, CNBC
Versant Media —Englewood Cliffs, NJ
- $175,000 - $190,000 a year
- Email
- Hybrid work
- 7 years
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Tech Consulting - Microsoft Dynamics 365 Finance & Project Accounting Solution Architect - Manager
EY —Hoboken, NJ
- $142,600 - $297,200 a year
- Computer Science
- Master's degree
- Analysis skills
- Paid holidays
- Health insurance
3d
Technology Consulting - Microsoft Dynamics 365 Supply Chain Solution Architect - Manager
EY —Hoboken, NJ
- $142,600 - $297,200 a year
- Computer Science
- Master's degree
- Analysis skills
- Paid holidays
- Health insurance
4d
Ontology Manager
Nscale —New York, NY
- $150,000 - $200,000 a year
- 8 years
- Senior level
- AI
Quick Apply
Manager I, Engineering - Data Visualization Explorations
Datadog —New York, NY
- $192,000 - $240,000 a year
- Hybrid work
- Mid-level
- Product management
- Mentoring
- Employee stock purchase plan
Quick Apply
Staff Product Manager, Observability Data Platforms
Datadog —New York, NY
- $244,000 - $305,000 a year
- Computer science
- Computer Science
- 8 years
- Employee stock purchase plan
- Health insurance
Quick Apply
Principal Group Product Manager, B2B (Auth0)
Okta —New York, NY
- $194,000 - $266,200 a year
- Hybrid work
- Computer Science
- 5 years
- Master's degree
Quick Apply
Engineering Manager I, Threat Detection
Datadog —New York, NY
- $192,000 - $240,000 a year
- Hybrid work
- Management
- Mentoring
- Senior level
- Employee stock purchase plan
Quick Apply
Staff Application Security Engineer
Datadog —New York, NY
- $244,000 - $305,000 a year
- Hybrid work
- Mentoring
- APIs
- Senior level
- Employee stock purchase plan
Quick Apply
Group Product Manager - Code Security
Datadog —New York, NY
- $244,000 - $305,000 a year
- Hybrid work
- Presentation skills
- Product management
- Mentoring
- Employee stock purchase plan
Quick Apply

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manager of data platform engineering jobs near jersey city, nj

Global Manager, IT Employee Services

Resolution Technologies -
Hoboken, NJ

Apply Now

Job Details

10 days ago

Qualifications

AI models
AI chatbots
Vendor relationship building
Managing technical support teams
Stakeholder engagement
Machine learning/AI-based analysis
Predictive modeling analysis
Managing teams in a customer support role
Global team management
Key Performance Indicators
Scalability
Predictive analytics projects
AI-driven automation
AI strategy
Call center management
Automation tools
IT department experience
Stakeholder management
Managing tech infrastructure teams

Full Job Description

Global Manager, IT Employee Services
The Global Manager, IT Employee Services leads our worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1), three regional Tech Support teams (EMEA/IL, Americas, and APAC) and the Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is responsible for advancing automation and AI support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem.

Global Manager, IT Employee Services Impact Areas

Operational Excellence & Proactive Strategy:

Proactive Service Evolution: Transition from reactive troubleshooting to a preventative service model by leveraging deep data analytics and trend forecasting to resolve issues before they impact the business.
Scalable Global Infrastructure: Architect robust staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones.
Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance.
Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement. Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce.

Professional Team Development:

High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering a culture of technical excellence, empathy, and professional growth.
Executive-Grade Support: Cultivate a team capable of providing white-glove support for executive leadership and key stakeholders, ensuring zero-friction technology experiences.
Knowledge & Documentation Standards: Maintain a gold-standard repository for ticketing and technical documentation, promoting a culture of collaborative knowledge sharing and rapid onboarding.

Innovation & Digital Transformation:

Next-Gen Automation: Accelerate the digital roadmap by expanding AI-driven virtual agents, sophisticated automation workflows, and intuitive self-service portals to reduce manual overhead.
Cross-Platform Technical Mastery: Ensure the team delivers elite troubleshooting across a diverse ecosystem of devices (macOS, Windows, Mobile) and enterprise platforms.
Strategic Stakeholder Alignment: Serve as a confident liaison between IT and business units, translating complex technical data into strategic insights that drive organizational value.
Crisis & Vendor Management: Expertly manage major incidents and business communications while nurturing strategic vendor partnerships to ensure the highest tier of service delivery.

Global Manager, IT Employee Services Required Qualifications

Bachelor's degree in information technology or a related field preferred.
8 to 12+ years of experience in IT Support or IT Operations, including 4 to 6+ years leading global or multi-site teams.
Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience.
Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models.
Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remediation workflows to elevate the employee support experience.
Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution.
Exceptional communication, leadership, and stakeholder management skills.

Global Manager, IT Employee Services Preferred Qualifications

Experience managing follow the sun operations and supporting distributed global teams.
Proven success developing or scaling executive level/VIP support programs.
Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency.

#RT
#DICEJOBS

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Refine Your Search

manager of data platform engineering jobs in jersey city, nj

Global Manager, IT Employee Services

Manager of Data Platform Engineering

Engineering Manager, Agentic Data Platform, Tapestry

Director of Software Engineering - Payment Data Platform Infrastructure

Technical Program Manager - Strategic Initiatives and Delivery Office

Head of Engineering - Data Distribution

Lead, Data Analytics & Business Intelligence

Head of Engineering - Inbound Data

Senior Manager, Data Engineering

Engineering Manager

iOS Engineering Manager, CNBC

Tech Consulting - Microsoft Dynamics 365 Finance & Project Accounting Solution Architect - Manager

Technology Consulting - Microsoft Dynamics 365 Supply Chain Solution Architect - Manager

Ontology Manager

Manager I, Engineering - Data Visualization Explorations

Staff Product Manager, Observability Data Platforms

Principal Group Product Manager, B2B (Auth0)

Engineering Manager I, Threat Detection

Staff Application Security Engineer

Group Product Manager - Code Security

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