Top 2530 Senior technical director Jobs in Jersey City, Nj

Senior Director, Technology Client Services
Columbia University —Manhattanville, NY
- $150,000 - $175,000 a year
- Full-time
- 7 years
- Inventory management
- University
Senior Director – US Transformation
US AMR-Jones Lang LaSalle Americas, Inc. —New York, NY
- $175,000 - $200,000 a year
- Online Application
- Remote
- Background check
- US work authorization
- Fair chance
- Paid parental leave
- Paid holidays
Quick Apply
Senior Director
NYC Health + Hospitals —New York, NY
- $175,000 - $235,000 a year
- Online Application
- Microsoft Word
- 7 years
- Microsoft Excel
- Commuter assistance
- Paid holidays
Senior Director, Organizational Change Management
GAF Materials Corporation —Parsippany-Troy Hills, NJ
- $200,000 - $275,000 a year
- Full-time
- 11+ years
- Office
- Residential
- Wellness program
- Health insurance
Senior Director- Distribution Planning
Louis Vuitton —New York, NY
- $200,000 - $260,000 a year
- Merchandising
- Office
- Analysis skills
- Disability insurance
- Health insurance
Senior Director, Institutional Initiatives Portfolio Management
New York University —New York, NY
- $220,000 - $260,000 a year
- Full-time
- Hybrid work
- Research
- Master's degree
- Analysis skills
Senior Director of People
Aescape —New York, NY
- $235,000 - $250,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Senior level
- Paid parental leave
- Health insurance
Senior Director Infrastructure Voice and Networks
Hospital for Special Surgery —New York, NY
- $169,000 - $257,875 a year
- Full-time
- 7 years
- Computer Science
- System design
6d
US Building Operations Director Lead
Barclays —New York, NY
- $240,000 - $280,000 a year
- Analysis skills
- Plumbing
- Mentoring
6d
Senior Director, Creative Strategy
Gallery Media Group —New York, NY
- $125,000 - $165,000 a year
- Remote
- Mentoring
- Senior level
- Leadership
Quick Apply
Senior Director Merchandising
Bulgari —New York, NY
- $200,000 - $2,225,000 a year
- Full-time
- Merchandising
- Bachelor's degree
- Mentoring
13d
Director, Process Excellence
Prudential —Newark, NJ
- $147,100 - $220,700 a year
- Full-time
- Office
- Bachelor's degree
- Senior level
- Employee stock purchase plan
- Disability insurance
Senior Director (Perioperative Services)
NYC Health + Hospitals —New York, NY
- $175,000 - $210,000 a year
- Online Application
- 7 years
- Surgery
- Hospital
- Commuter assistance
- Paid holidays
Senior Director, Technical Accounting
Legora —New York, NY
- $264,350 - $311,000 a year
- Full-time
- Oracle
- CPA
- ERP systems
- Commuter assistance
- Health savings account
Senior Director, Recruitment, Undergraduate Admissions
New York University —New York, NY
- $135,000 - $175,000 a year
- Full-time
- Hybrid work
- 7 years
- Customer service
- Master's degree
11d
Associate Director Employee Relations
Hospital for Special Surgery —New York, NY
- $112,000 - $170,875 a year
- Full-time
- Bachelor's degree
- Senior level
- Communication skills
Director of Healthcare Technology
Ferny —New York, NY
- $165,000 - $185,000 a year
- Full-time
- HIPAA
- SQL
- Clinic
- Health insurance
- Dental insurance
Quick Apply
3d
Senior Staff Attorney, Family Law
Sanctuary For Families —Staten Island, NY
- $90,000 - $100,000 a year
- Full-time
- 5 years
- Children
- Mentoring
- Wellness program
- Health savings account
Controller
SOUTHAMPTON PLAYHOUSE —New York, NY
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- CPA
- Finance
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Pharmaceutical Manufacturing Manager -- Sterile Injectables
Interact Engineering LLC —Whippany, NJ
- $140,000 - $170,000 a year
- Full-time
- 7 years
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
13d

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Senior Director, Technology Client Services

Columbia University -
Manhattanville, NY

Apply Now

Job Details

Full-time
$150,000 - $175,000 a year

Qualifications

Managing technical support teams
Managing teams in a customer support role
Tooling
Team leadership
Faculty collaboration
Large-scale organizational change management
Frontline customer support management
Managing clients in a customer support role
Bachelor's degree
Technology management
Help desk systems
Senior leadership

Full Job Description

Job Type: Officer of Administration
Bargaining Unit:
Regular/Temporary: Regular
End Date if Temporary:
Hours Per Week: 35
Standard Work Schedule:
Building:
Salary Range: $150,000 - $175,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Executive Director of Information Technology, the Senior Director of Technology Client Services is the senior operational and strategic leader for all client-facing technology support at Columbia Business School. The Senior Director will lead the team through a period of change: redesigning the support model, building the team and culture to deliver it. The right candidate brings both the change management instincts to modernize a legacy operation and the steady-state leadership to run a high-performing client services function over the long term. This role calls for a clear vision of what excellent, modern technology support looks like, paired with the management depth to build toward it deliberately and sustainably. The Senior Director serves as a senior member of the CBS IT leadership team.

About CBS
For over a century, Columbia Business School has helped develop leaders and builders of enterprises who drive value for their stakeholders and society at large through our MBA, MS, PhD, and Executive Education programs. We are equally committed to cultivating new scholars and teachers, and to creating and disseminating pathbreaking knowledge, concepts, and tools that advance the understanding and practice of management through our faculty research and PhD programs. Our vision is simple: to develop ideas and leaders that transform the world - from the very center of business. Our ever-evolving curriculum, featuring pioneering courses, STEM certification, and immersive experiential learning, prepares students to excel in key areas such as digital transformation, entrepreneurship and innovation, twenty-first century finance, the intersection of business and society, and climate and sustainability.

Responsibilities

Service Model Transformation

Designs and implements a modern, tiered client services model that sequences support across self-service resources, AI-assisted chat, live human support, and ticketed escalation - reducing friction for clients and improving resolution rates at every level.
Assesses current tools, workflows, and platforms; defines the target-state architecture; and lead the transition from current to future state with minimal disruption to ongoing operations.
Establishes and track service level objectives, client satisfaction metrics, and team performance standards that reflect the new model and drive continuous improvement.
Partners with the Executive Director and school leadership to ensure the client services strategy aligns with the School's broader IT transformation agenda and technology roadmap.

Team Leadership and Organizational Development

Leads, develops, and manages a team of professionals across faculty, administrative, and student support; academic and multimedia technologies; and event technologies - providing clear direction, accountability, and investment in staff growth.
Builds management capability within the team, ensuring leads have the tools, structure, and support to run their areas effectively.
Drives the cultural shift from a reactive support orientation to a proactive, service-excellence model - setting high expectations while bringing the team along through significant change.

Academic and Multimedia Technologies

Oversees academic technology operations across all classroom and conference room spaces, ensuring technology infrastructure supports the School's instructional needs reliably and at scale.
Manages multimedia services, including the School's broadcast studio, ensuring quality and responsiveness to faculty and programmatic needs.
Stays current on emerging academic technologies and serve as a thought leader on their application in a professional school environment.

Vendor and Asset Management

Manages vendor relationships for client services tools and contracted support, including evaluation, performance specifications, service level agreements, and issue resolution.
Oversees the technology asset lifecycle across the client services portfolio, including deployment, inventory, refresh planning, and disposal.
Ensures risk management and enterprise architecture standards are followed for all vendor engagements, in coordination with CUIT and school IT leadership.

Minimum Qualifications

Bachelor's Degree required. Minimum of 7-9 years progressive experience in IT client services or end-user support, including at least 5 years in a management role with direct responsibility for teams and service delivery.
Demonstrated experience designing or significantly redesigning a client services or help desk operation, including implementation of tiered support models and service management platforms.
Strong people leadership skills, including experience managing teams through organizational change.
Familiarity with modern support tooling, including ITSM platforms, AI-assisted support tools, and self-service knowledge base systems.
Excellent communication skills and the ability to engage effectively with faculty, students, senior administrators, and technical staff.

Preferred Qualifications

Experience in higher education or a similarly complex, multi-constituency environment.
Familiarity with academic technologies, classroom AV systems, and multimedia production environments.
ITIL certification or equivalent service management framework experience.
Experience managing through reorganization or significant workforce transition.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Apply Now

Refine Your Search

senior technical director jobs in jersey city, nj

Senior Director, Technology Client Services

Senior Director – US Transformation

Senior Director

Senior Director, Organizational Change Management

Senior Director- Distribution Planning

Senior Director, Institutional Initiatives Portfolio Management

Senior Director of People

Senior Director Infrastructure Voice and Networks

US Building Operations Director Lead

Senior Director, Creative Strategy

Senior Director Merchandising

Director, Process Excellence

Senior Director (Perioperative Services)

Senior Director, Technical Accounting

Senior Director, Recruitment, Undergraduate Admissions

Associate Director Employee Relations

Director of Healthcare Technology

Senior Staff Attorney, Family Law

Controller

Pharmaceutical Manufacturing Manager -- Sterile Injectables

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