POSITION PURPOSE
The Senior Manager, Program Management Office (PMO) is a new leadership role responsible for building and running the discipline that turns IT investment into delivered business value. This person will design and implement the standards, methodology, and governance for how IT plans, resources, executes, and reports on projects and programs across the Global Business Systems (GBS) organization — replacing ad hoc, team-by-team practices with a single, consistent way of working. This role is a member of the IT leadership team and is central to the organization's transformation from a project-by-project, team-by-team way of working to a disciplined, portfolio-managed IT function built to scale with the business.
BAC runs a global SAP program alongside a broad portfolio of infrastructure, security, data, and application initiatives. The Senior Manager, PMO will stand up the PMO function itself — people, process, and tooling — and will partner directly with the CDIO and the Global GBS (IT) leadership team to make delivery predictable, transparent, and accountable.
PRINCIPAL ACCOUNTABILITIES
- PMO Standards & Methodology: Define and roll out a common project/program methodology (hybrid waterfall-agile) covering intake, planning, execution, change control, and closeout. Build templates, RAID logs, status reporting, and stage-gate criteria that are followed consistently across every team.
- Portfolio & Demand Management: Own the intake and prioritization process for new IT work. Maintain a single view of the active project portfolio, dependencies, and capacity enabling proactive trade-off decision-making.
- Resource & Capacity Planning: Build the model for forecasting and allocating IT resources — internal employees, contractors, and systems integrators — across the portfolio, and flag capacity risk before it becomes a delivery problem.
- Financial Governance: Own project budgeting, forecasting, and actuals tracking in partnership with Finance. Report accurately on CAPEX vs. OPEX spend, burn rate, and variance for every active initiative.
- Governance & Executive Reporting: Run the governance cadence (i.e., steering committees, stage gates, and executive status reviews), and produce regular executive reporting, highlighting status and areas of risk.
- Risk & Issue Management: Establish a consistent way to identify, escalate, and track project risk across the portfolio, with clear ownership and mitigation plans.
- Large Program Support: Provide direct program management rigor to the highest-stakes initiatives on the roadmap, including the global SAP program, working alongside the SAP COE and other relevant teams on cutover planning, RICEFW tracking, and data migration sequencing.
- Vendor & SI Delivery Oversight: Hold systems integrators and delivery vendors accountable to contracted scope, timeline, and quality. Ensure vendor KPIs are tracked and reviewed on a regular cadence.
- Change Management Discipline: Ensure every major initiative has an organizational change management plan, including detailed communications, training, adoption tasks, and tracking.
- Portfolio Tooling Software: select and maintain a portfolio software program to track, manage, and report on all aspects of the portfolio, including projects, resources, budgets, timelines, and risk.
- Talent & Team Building: Hire, coach, and grow a team of project and program managers; raise the bar on project management skills across all of IT, defining success criteria and tracking via KPIs.
NATURE AND SCOPE
The Senior Manager, PMO will report to the Global VP, Chief Digital & Information Officer. As part of the Global Business Systems leadership team, this role will interact with senior leaders across IT (i.e., SAP COE leadership, Enterprise Architecture, Finance, Infrastructure & Security) as well as senior level executives across the enterprise in all functional areas of the business. As the organization grows, this position is expected to have several direct reports.
WHAT SUCCESS LOOKS LIKE IN THE ROLE
- A single, adopted project methodology and toolset in place across GBS (IT), with consistent, reliable status reporting.
- A real-time view of the full GBS (IT) portfolio, including what is in flight, what is at risk, and where capacity is tight.
- Improved on-time, on-budget delivery rates, with proactive risk escalation and resolution.
- Seen as a trusted leader within GBS (IT) and a trusted partner to the business in managing the IT project portfolio.
KNOWLEDGE & SKILLS
- 10+ years in IT project/program management, including 4+ years leading a PMO function or equivalent enterprise-wide delivery governance.
- Direct experience standing up or substantially rebuilding a PMO.
- Experience managing large ERP programs (SAP strongly preferred) alongside a broader portfolio of infrastructure, security, and application projects.
- Fluency in both traditional waterfall and agile/hybrid delivery models, and good judgment about which fits which type of work.
- Manufacturing, industrial, or engineer-to-order environment experience is a strong plus.
- Track record managing systems integrators and delivery vendors to contracted outcomes.
- Financial fluency — comfortable owning project budgets, forecasts, and variance analysis, and explaining them plainly to non-finance executives.
- A direct, clear communication style. Ability to lead with facts and proactively deliver bad news without jargon or spin.
- PMP®, PgMP®, or PMI-ACP® certification preferred; SAP Activate or equivalent methodology familiarity a plus.
- Experience with portfolio/PPM tooling (e.g., Clarity PPM, Planview, Smartsheet, MS Project) and work-tracking tools (e.g., Jira, Azure DevOps).
- Experience developing and managing a team of project managers.
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This position may require travel both domestically and internationally up to 10% of the time.
BAC Hiring Compensation Range $133,300- $228,600
BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more. Please see additional details on the BAC website at www.Baltimoreaircoil.com. (http://www.baltimoreaircoil.com/)
BAC Employees are eligible to participate in an annual bonus incentive program.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
