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IT Support Specialist

Dentsply Sirona -
Johnson City, TN

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Job Details

Qualifications

Customer communication

Full Job Description

Date: Jun 18, 2026

Location: Johnson City, TN, US, 37601

Company: Dentsply Sirona, Inc

Requistion ID: 83372

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.

The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with user devices and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products. Duties are performed at various levels within the defined title.

Responsibilities:

Provide advanced customer service and technical support to end-users for hardware and software
Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary
Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures
Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data
Provide guidance and explain policies and procedures to IT support staff and end-users
Train customers on new devices and technologies
Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution
Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers
Implement security policies and protocols
Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current
Review and evaluate new hardware and software products; recommend the implementation of new products
Replace equipment that has reached the end of its warranty or lifecycle
Create, track, and maintain reports and provide updates to management
Assist in tracking and maintaining hardware and software inventory; interact with vendors
May monitor infrastructure issues and resolve or escalate to higher levels of support
May mentor, train, and direct the work of other staff members and/or student workers

Maintains full compliance with all corporate network Standards and SOPs as well as all SOX and FDA Part 11 guidelines.
Prioritize and implement standard services
Troubleshoot client login issues to determine and resolve the reported problem (Account, Connectivity, and Cisco VPN)
Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships)
Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, OneDrive)

Requirements:

Education:

Relevant Technical training preferred.
Microsoft Certification preferred.

Language skills

English - Advanced (C1), any other language is an advantage

Years and Type of Experience:

1- 2 years’ relevant experience

Key Required Skills, Knowledge and Capabilities:

Internationally and culturally aware
Strategic focus with the ability to also operate tactically when needed
Exceptional Analytical thinking with effective judgment and decision-making capabilities
Patience with users and ability to remain calm
Strong written and verbal communication skills
Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
Interpersonal skills that function to create connections and positive experiences for customers
Technological skills specific to the company’s products and trouble-shooting practices

Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.

Eligibility: All successful applicants must be eligible to work in the country the position is based.

Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected].

Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.

Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.

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