Top 129 Phone representative Jobs in Johnson City, Tn

Customer Service Representative - Tri-Cities, TN
ACT —Johnson City, TN
- Full-time
- Background check
- Sales
- Computer literacy
Quick Apply
Patient Service Representative (8a-5p) - Johnson City, TN
Ballad Health —Johnson City, TN
- Full-time
- HIPAA
- High school diploma or GED
- No travel
4d
Patient Service Representative (8a-430p) - Johnson City, TN
Ballad Health —Johnson City, TN
- Full-time
- HIPAA
- High school diploma or GED
- No travel
11d
Patient Service Representative (Varied) - Johnson City, TN
Ballad Health —Johnson City, TN
- Part-time
- HIPAA
- High school diploma or GED
- Travel
Patient Service Representative (830a-5p) - Johnson City, TN
Ballad Health —Johnson City, TN
- 8 hour shift
- HIPAA
- High school diploma or GED
- No travel
4d
Customer Service Representative
QUIPT HOME MEDICAL INC —Gray, TN
- Microsoft Excel
- High school diploma or GED
- Typing
- Paid holidays
- Disability insurance
Quick Apply
11d
Customer Service Representative
AO Smith —Johnson City, TN
- Hybrid work
- Microsoft Word
- Inventory management
- 5 years
- Disability insurance
- Health insurance
Patient Service Representative (8a-5p) - Elizabethton, TN
Ballad Health —Elizabethton, TN
- Full-time
- HIPAA
- High school diploma or GED
- Entry level
4d
INSURANCE ACCOUNT MANAGER
WESTMORELAND INSURANCE - A DIVISION OF CARRIAGE HILL INSURANCE —Johnson City, TN
- $32,500 - $45,000 a year
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
3d
Insurance Agent State and Federal benefits
Optavise —Bristol, TN
- $75,000 - $120,000 a year
- Full-time
- In-person
- Entry level
- Under 1 year
- Paid training
- Disability insurance
Quick Apply
Assistant Store Manager
TJ Maxx —Johnson City, TN
- $22.70 - $31.20 an hour
- Overtime
- Merchandising
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
6d
Patient Services Representative
Envision Eye Care —Gray, TN
- $14 - $16 an hour
- Full-time
- Cleaning
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
Sales Associate - Tri-Cities, TN - Sports Medicine
Stryker —Johnson City, TN
- $60,000 a year
- Full-time
- Bachelor of Science
- Driving
- Marketing
- Health savings account
- AD&D insurance
CSR (Johnson City)
Glass America —Johnson City, TN
- Full-time
- Mid-level
- High school diploma or GED
- Military encouraged
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Representative
U-Haul —Johnson City, TN
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Patient Service Representative
Ballad Health —Kingsport, TN
- Full-time
- Urgent Care
- HIPAA
- High school diploma or GED
PT Cashier/Merchandise Associate
HomeGoods —Johnson City, TN
- $13.00 - $13.50 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
9d
Patient Services Representative - Kingsport
Healthstar Physicians, P.C. —Kingsport, TN
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
Quick Apply
Patient Service Representative (730a-5p) - Kingsport, TN
Ballad Health —Kingsport, TN
- Full-time
- Hospital
- HIPAA
- High school diploma or GED
4d
Customer Service Representative (Part-Time) - Afternoon Shift
XPO Logistics Freight Inc. —Blountville, TN
- From $21.53 an hour
- Part-time
- Ability to walk for extended periods
- Pass drug screening
- Mid-level
Quick Apply

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Customer Service Representative - Tri-Cities, TN

ACT -
Johnson City, TN

Quick Apply

Job Details

Full-time

Qualifications

Phone communication
High school diploma or GED
Quality data entry
Customer data entry

Full Job Description

Advanced Call Center Technologies – Job Description
Call Center Representative – Agent
Reports To: Operations Supervisor
Department: Operations
FLSA Status: Non-exempt
Summary
Customer Service Representatives use excellent communication and interpersonal skills to assist customers. In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with strong negotiation skills who are self-driven and motivated to meet individual service and sales goals.
Essential Duties and Responsibilities

Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
Multitasks by documenting information while speaking with the consumer.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients’ specific quality standards.
Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Promotes positive interactions with others through effective communication with customers and team members, including real-time coaching and collaboration.
Regular, predictable, and reliable attendance is critical to success in this role.
Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
Other duties as assigned by management.

Essential Physical and Communication Requirements

Ability to see sufficiently to read computer screens, system alerts, written materials, and customer account information.
Ability to hear inbound calls and verbal instructions clearly in real-time.
Ability to speak clearly and effectively to customers and team members on the telephone and in person.
Ability to read and comprehend written instructions, system prompts, policies, procedures, and customer information.

Competency Requirements

Data Entry Accuracy – Good attention to detail and basic computer skills.
Communication Skills – Clear communication with employees and customers.
Background Check – Must be able to successfully pass a criminal background check.

Education and/or Experience

High School Diploma or GED required.
Previous call center or customer assistance experience preferred.

Computer Skills

Good typing skills.
Ability to navigate multiple computer screens and applications.

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

Quick Apply

Refine Your Search

phone representative jobs in johnson city, tn

Customer Service Representative - Tri-Cities, TN

Patient Service Representative (8a-5p) - Johnson City, TN

Patient Service Representative (8a-430p) - Johnson City, TN

Patient Service Representative (Varied) - Johnson City, TN

Patient Service Representative (830a-5p) - Johnson City, TN

Customer Service Representative

Customer Service Representative

Patient Service Representative (8a-5p) - Elizabethton, TN

INSURANCE ACCOUNT MANAGER

Insurance Agent State and Federal benefits

Assistant Store Manager

Patient Services Representative

Sales Associate - Tri-Cities, TN - Sports Medicine

CSR (Johnson City)

Customer Service Representative

Patient Service Representative

PT Cashier/Merchandise Associate

Patient Services Representative - Kingsport

Patient Service Representative (730a-5p) - Kingsport, TN

Customer Service Representative (Part-Time) - Afternoon Shift

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