Site IT Manager – Piney Flats, Tennessee
Position Title: Site IT Manager
Location: Piney Flats, TN
Department: Information Technology
Reports To: Director of Information Technology
Position Summary
The Site IT Manager is responsible for providing hands-on IT leadership and operational support for Microporous' manufacturing facility in Piney Flats, Tennessee. This role serves as the primary on-site technology resource, overseeing infrastructure, cybersecurity, end-user support, manufacturing systems support, IT asset management, vendor coordination, and local project execution.
The ideal candidate is a highly technical and customer-focused IT professional who can balance strategic planning with daily operational responsibilities. This position requires strong expertise in networking, systems administration, cybersecurity, help desk, and Microsoft 365.
Key Responsibilities
Infrastructure & Network Administration
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Administer and maintain the site's network infrastructure, including:
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Firewalls
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Switches
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Wireless networks
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VLANs
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VPN connectivity
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Internet circuits
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Monitor network performance, availability, and capacity.
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Troubleshoot network outages and connectivity issues.
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Manage relationships with telecommunications and infrastructure vendors.
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Support WAN connectivity between corporate and remote locations.
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Maintain network documentation, diagrams, and inventory records.
Systems Administration
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Administer Microsoft Windows Server environments.
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Manage Active Directory, Group Policy, DNS, DHCP, and file services.
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Support virtualization platforms such as VMware.
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Manage backup and disaster recovery systems.
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Administer Microsoft 365 services including:
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Exchange Online
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Teams
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SharePoint
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OneDrive
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Entra ID (Azure AD)
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Maintain server and workstation patching schedules.
Cybersecurity & Compliance
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Serve as the local cybersecurity lead for the facility.
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Monitor endpoint protection, EDR/XDR, and security alerts.
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Conduct vulnerability remediation activities.
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Ensure compliance with company security policies and standards.
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Support incident response investigations and remediation.
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Manage user access reviews and privileged access controls.
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Participate in security awareness training programs.
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Assist with audit readiness efforts and compliance requirements.
Manufacturing Technology Support
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Support production-related technology systems and equipment.
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Coordinate with Operations, Engineering, Quality, and Maintenance teams.
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Support shop floor devices including:
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Industrial PCs
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Barcode scanners
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Label printers
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Wireless devices
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Production terminals
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Assist with ERP, MES, WMS, and manufacturing application support.
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Partner with OT vendors and engineering teams while maintaining IT security standards.
End User Support & Service Delivery
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Resolve hardware, software, and connectivity issues.
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Manage ticket queues and service requests.
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Install, configure, and deploy end-user equipment.
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Maintain IT asset inventory and lifecycle management.
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Develop and maintain user documentation and knowledge articles.
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Deliver exceptional customer service to employees across all departments.
Identity, Access & Resource Administration
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Manage onboarding, transfers, and offboarding processes.
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Provision and deprovision:
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User accounts
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Email accounts
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Security groups
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Application access
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MFA enrollment
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Maintain least-privilege access principles.
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Perform periodic access certification reviews.
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Ensure accurate user and role documentation.
Vendor & Project Management
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Coordinate local IT vendors and service providers.
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Assist with budgeting and procurement activities.
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Support corporate IT initiatives and deployments.
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Lead local technology projects from planning through execution.
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Participate in ERP implementation, upgrades, and technology rollouts.
Documentation & Continuous Improvement
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Maintain accurate documentation for:
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Systems
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Networks
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Applications
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Processes
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Recovery procedures
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Identify opportunities for automation and process improvement.
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Develop and maintain standard operating procedures.
Required Qualifications
Education
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Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field.
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Equivalent experience may be considered in lieu of formal education.
Experience
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5+ years of progressive IT support and administration experience.
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3+ years supporting manufacturing or industrial environments preferred.
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Experience supporting 24/7 operations.
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Experience administering Microsoft 365 and Windows Server environments.
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Experience managing network infrastructure and cybersecurity tools.
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Experience supporting ERP systems preferred.
Preferred Certifications
Candidates should possess one or more of the following certifications:
Microsoft
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Microsoft Certified: Azure Administrator Associate
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Microsoft 365 Administrator Expert
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Microsoft Certified: Security Operations Analyst Associate
Networking
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Cisco CCNA
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Cisco CCNP (Preferred)
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CompTIA Network+
Infrastructure
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VMware VCP
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ITIL Foundation
Soft Skills & Competencies
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Strong troubleshooting and analytical skills.
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Excellent communication and customer service abilities.
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Ability to work independently with minimal supervision.
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Strong organizational and project management skills.
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Ability to prioritize competing demands in a fast-paced manufacturing environment.
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Proven ability to build strong relationships with business leaders and operational teams.
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Hands-on, service-oriented mindset with a willingness to support all levels of the organization.
Physical Requirements
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Ability to lift and move IT equipment up to 50 pounds.
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Ability to work in office, warehouse, and manufacturing environments.
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Ability to travel occasionally between company facilities as needed.
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Availability for after-hours support and emergency response when required.
Success Measures (First 12 Months)
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Maintain site infrastructure uptime above 99.9%.
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Achieve SLA compliance for help desk requests.
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Reduce recurring support incidents through root cause analysis.
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Improve cybersecurity posture through remediation and patch compliance.
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Support successful ERP and manufacturing technology initiatives.
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Establish comprehensive documentation for all site IT systems and processes.
