Top 6 Customer service manager Jobs in Johnstown, Ny

Service Manager
Mohawk Lifts —Amsterdam, NY
- $100,000 a year
- Full-time
- 5 years
- Senior level
- Leadership
- Disability insurance
- Health insurance
Service Manager
Mohawk Lifts LLC —Amsterdam, NY
- $100,000 a year
- Full-time
- 5 years
- Senior level
- Leadership
- Disability insurance
- Health insurance
Quick Apply

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Service Manager
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7+ years of experience in service operations, technical service, project management, customer support management, or a related field.
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Service Manager

Mohawk Lifts
Amsterdam, NY

Apply Now

Job Details

Full-time
$100,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
Life insurance
Referral program

Qualifications

PLC-based control system operation
Managing technical support teams
Customer communication
Performance improvement leadership
Managing teams in a customer support role
Team leadership
5 years
Managing clients in a customer support role
Team development
Key Performance Indicators
Policy & process development
Customer support ticket management
Leading team collaboration initiatives
Collaboration with manufacturing teams
Industrial equipment
CRM system proficiency
Operational excellence initiatives
Process improvement planning
Business operations
Customer satisfaction improvement
Senior level
Hydraulics
Project leadership
Leadership
Technical Proficiency
Cross-functional communication
Ticketing system technical support
Team building

Full Job Description

Salary Range: $100,000 - $100,000+

Managing a service department is one thing. Building a high-performing service organization that delivers exceptional customer experiences, develops its service and installation network, and supports company growth through customer satisfaction is something more.

How would you like to lead the team responsible for supporting customers, managing service operations, expanding our installer network, and improving the systems that keep a growing business running smoothly?

At Mohawk Lifts, this isn't a role where you'll simply maintain the status quo. We're looking for a leader who enjoys solving complex problems, improving processes, developing people, and creating structure where structure is needed. This role is for someone who can balance technical understanding with operational leadership and continuously improve the way work gets done.

You'll have the opportunity to:

Lead and develop a critical customer-facing department
Build scalable processes and performance metrics
Strengthen and expand our installer and service partner network
Work cross-functionally with sales, engineering, manufacturing, and operations
Improve customer satisfaction and service responsiveness
Make a visible impact on company performance and long-term growth

Since 1981, Mohawk Lifts has built a reputation for manufacturing some of the safest and most durable automotive lifts in the industry. Our products are proudly manufactured in Amsterdam, NY and used throughout North America. We have earned our reputation through quality products, outstanding customer support, and a team committed to doing things the right way.

At Mohawk, we invest in our people. We believe in giving leaders ownership, encouraging new ideas, and creating opportunities to improve the business. Your success contributes directly to our success.

Desired Skills & Experience:

7+ years of experience in service operations, technical service, project management, customer support management, or a related field
5+ years of leadership experience
Proven success improving processes, workflows, and team performance
Experience managing customer issues and driving resolution to completion
Experience working with ERP, CRM, or service ticketing systems
Technical aptitude related to mechanical, hydraulic, electrical, or industrial equipment
Experience working with PLC driven systems is a plus
Experience with distributor, installer, dealer, or service networks is a plus

Competencies We Value:

Safety First
Innovation through Teamwork
Can-do-Attitude
Drive for Results
Supportive
Respectful
Customer Satisfaction

Benefits & Perks:

Competitive salary
Medical, Dental, Vision and Accident Insurance
Company-paid $50,000 Life Insurance
Company-paid Long-Term Disability
401(k) with up to 4.5% company match
Annual performance bonus opportunity
Employee Referral Bonus Program
Stable, growth-oriented manufacturing environment

Why Join Mohawk:

Opportunity to lead and shape an important department
High ownership environment where leaders are empowered to make decisions
Ability to build processes, develop people, and drive meaningful change
Collaborative culture focused on solving problems and serving customers

TDD/TTY: email [email protected]

Mohawk Lifts LLC is an Equal Opportunity/Affirmative Action Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran or military status, national origin, age, disability, genetic information, marital status, sexual orientation, or any other status protected by applicable federal, state, or local laws. We take affirmative action in support of our policy to employ and advance in employment individuals who are protected veterans and individuals with disabilities.

Apply Now

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