Top 3217 Customer experience manager Jobs in Joliet, Il

Quality Control Supervisor
RTC —Romeoville, IL
- 18 years or older
- Spanish
- Microsoft Excel
- Commuter assistance
- Paid holidays
National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Manager, Region - Environmental Health & Safety
Rich Products Corporation —Crest Hill, IL
- $103,740 - $155,610 a year
- Spanish
- Bachelor of Science
- Bachelor's degree
- Health insurance
- Paid time off
Senior Account Manager
Ecolab Inc. —Joliet, IL
- $135,400 - $203,000 a year
- Overtime
- 7 years
- Engineering
- Driver's License
- Paid training
- Employee stock purchase plan
Client Technology Manager
Helion Technologies Inc —Orland Park, IL
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Windows
- Paid training
- Paid parental leave
Quick Apply
Manager, Care Management Support
Humana —Joliet, IL
- $78,400 - $107,800 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Plant Manager
Millwood, Inc. —Joliet, IL
- $80,000 - $100,000 a year
- Full-time
- Spanish
- Inventory control
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Supervisor, Industrial Vending Support Team
MAGID GLOVE & SAFETY MANUFACTURING CO, LLC —Romeoville, IL
- $68,000 - $95,200 a year
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
Manager, Care Management
Humana —Joliet, IL
- $86,300 - $118,700 a year
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
- Mileage reimbursement
- Paid parental leave
Customer Relations Project Manager
Veritiv —Lockport, IL
- $53,100 - $72,800 a year
- Full-time
- Hybrid work
- Oracle
- Mid-level
- Office
- Health savings account
- AD&D insurance
Operations Manager - Residential
WM —Rockdale, IL
- $74,580 - $109,422 a year
- Full-time
- 18 years or older
- Management
- Customer service
- Employee stock purchase plan
- Paid holidays
District Manager-Ann Taylor-OH, IL, MI
Ann Taylor —Lockport, IL
- $115,000 - $122,000 a year
- Full-time
- 5 years
- Merchandising
- Product management
- Store discount
- Paid holidays
Quick Apply
Customer Account Manager (CAM)
RJW Logistics Group —Romeoville, IL
- $60,000 - $65,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Property Manager- Maple and Main
JVM Realty Corporation —Downers Grove, IL
- $75,000 - $78,000 a year
- Mid-level
- Mentoring
- 4 years
- AD&D insurance
- Paid holidays
Quick Apply
Area Manager - Orland Park
AKIRA —Orland Park, IL
- $70,000 - $80,000 a year
- Full-time
- Inventory management
- Ability to walk for extended periods
- Merchandising
- Health savings account
- Disability insurance
Quick Apply
Production Supervisor
Hendrickson —Crest Hill, IL
- $75,000 - $85,000 a year
- Bachelor of Science
- Mid-level
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
Administration Manager
ConGlobal —Elwood, IL
- $56,000 - $75,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Opportunities for advancement
Quick Apply
Customer Experience Manager - Outlet
Goodwill Greater Milwaukee & Chicago —Romeoville, IL
- $51,200 - $76,975 a year
- Weekends as needed
- Merchandising
- Research
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
14d
Operations Manager
BY YOUR SIDE-Autism Therapy Services —Plainfield, IL
- $50,000 - $602,000 a year
- Overtime
- Mid-level
- Travel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Leader, People
BW Packaging —Romeoville, IL
- $100,000 - $115,000 a year
- Extended hours
- Background check
- 6 years
- Pass drug screening

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Quality Control Supervisor

RTC -
Romeoville, IL

Apply Now

Job Details

Benefits

Commuter assistance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
401(k) matching
Volunteer time off
Opportunities for advancement
Life insurance

Qualifications

Statistics
Mechanical blueprint interpretation
Microsoft Excel
Production data analysis
Defect resolution root cause analysis
Schematics
Team leadership
Quality control statistical data analysis
Preventive action implementation
Writing skills
ERP systems
Production deviation management
Employee relationship building
Corrective and preventive actions (CAPA)
GD&T
Internal investigations
Data summary reports
Quality reports
Mechanical drawings
Productivity software
Quality control communication
Managing product quality assurance teams
Quality control records management
Product quality failure
Cross-functional communication
Failure analysis
Excel data analysis

Full Job Description

Job Summary:

The Quality Control Supervisor is responsible for the overall quality of RTC products, ensuring business objectives are met by overseeing quality inspection activities and mitigating risk across in-process and finished goods. This role drives the implementation and continuous improvement of inspection protocols to ensure product conformity, proactively identifies risks, resolves non-conformities, and supports on-time, right-first-time delivery. Through direct leadership of the Quality Control Supervisor and cross-functional collaboration with Production, Supply Chain, and Project Management, the QC Manager plays a key role in protecting customer satisfaction, brand integrity, and operational excellence.

Responsibilities:

Quality Control Leadership:
- Maintain, update, and enforce quality control policies and procedures to ensure consistent quality products.
- Oversee quality inspections and control processes throughout the manufacturing lifecycle to ensure products meet customer specifications, brand standards, and internal requirements.
- Lead or support nonconforming investigations to identify root causes of defects, implement corrective and preventive actions, and verify effectiveness.
- Ensure accurate and timely recording of quality and inspection results, records, and metrics.
- Collaborate with and develop the Quality Control Supervisor to enhance leadership capabilities, execution efficiency and team performance.
- Identify skill gaps, provide technical guidance, and support training for QC personnel and other cross-functional teams to elevate quality awareness.
Continuous Improvement
- Initiate and drive continuous improvement projects targeting efficiency, defect reduction, cost savings, or improved delivery performance.
- Track, trend, and analyze quality performance data to proactively mitigate risks and improve product performance.
- Partner with upstream teams to ensure quality requirements are integrated in the lifecycle.
- Drive improvement initiatives to minimize quantity and financial impact of nonconforming product.
Other duties assigned to support the overall quality and operational objectives.

Requirements:

Bachelor’s degree in a STEM-related field preferred, or equivalent experience.
Minimum 5 years of experience in quality control, preferably in POP (point of purchase) or manufacturing.
Strong knowledge of quality control tools and methodologies, including the ability to read engineering prints, GD&T, and statistical analysis, is required.
Proficiency in Microsoft Word and Excel required; experience maintaining data logs, reports, and metrics required.
Experience managing a quality team or supervising direct reports is required; exposure to union staff is a plus.
Hands-on experience with nonconformance investigations, root cause analysis, and corrective and preventive actions (CAPA) required.
Demonstrated analytical, critical thinking, and problem-solving skills with exceptional attention to detail and a methodical approach to work.
Experience in Metal fabrication and/or injection molding environments strongly preferred.
Strong written and verbal communication skills with the ability to collaborate effectively across cross-functional teams. Bilingual proficiency in English and Spanish is a plus.
Ability and willingness to support quality control operations across three facilities located within a 10-minute drive, ensuring consistent oversight and coordination.
Must be 18 years or older.

About RTC

RTC masters the design and detail of retail, helping brands and retailers improve the shopping experience and grow their bottom line. We design retail programs and environments, execute them globally, and build products that improve retail performance. We provide our clients a cohesive brand experience, expanded retail presence, and consistently better results at a lower total cost. Learn more at http://www.rtc.com/ (http://www.rtc.com/).

Why should you consider a career at RTC?

Benefits

Health Insurance through Blue Cross Blue Shield (choose from two PPO plans and one HMO plan based on your deductible comfort level)
Dental Insurance with two plan options (both PPO Plans)
Benefit Value Advisor and Member Rewards (through Blue Cross Blue Shield)
Flexible Spending for Health and/or Dependent Care
Commuter Transit benefit
401(K) Plan with company match (we also offer a Roth option!)
Life Insurance (we cover 3 times your salary - you can purchase more)
Short-Term Disability Coverage (we'll cover this for you too - you can choose to purchase long-term disability)
17 PTO Days (full year)
11 Paid Holidays
Tuition Assistance

Perks

Volunteer Time Off (VTO) plus company sponsored volunteer events

Wellness

PTO is encouraged not only for vacations but mental health breaks.
Fitness Center available at Romeoville for all Plant Associates.
Discounts to eligible fitness centers for associates enrolled with Blue Cross.
Preventative Care is covered at 100% (annual check-ups and screenings).
Lactation rooms available for new mothers at both Rolling Meadows & Romeoville locations.
Annual flu clinic at Romeoville and Rolling Meadows for our associates and any dependents covered on our health plan. Flu shots are covered on insurance if the associate elects to go elsewhere.

Career Development & Training

We encourage your professional growth and development. We offer mentors with deep industry experience, and management who will assist you in defining and realizing your short and long-term career goals and a variety of opportunities for training and advancement.

The base salary range for this position is budgeted for $71,555-$110,193, with eligibility for an annual bonus. The actual base salary depends on various factors and could be above or below the range depending on the applicant's qualifications, years of relevant experience, specific skills, level of education, business needs, and market demand. The full salary range for this role reflects this position's competitive labor market value and provides an opportunity to progress as associates grow and develop within the role. Bonuses are paid based on RTC’s financial results. Any payouts awarded in the first year of employment are pro-rated based on the start date. Program rules are subject to change at management’s discretion.

RTC is an equal-opportunity employer. Women, individuals of all ethnicities, people with disabilities (intellectual and physical), and Veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, sex (including gender identity, sexual orientation, and pregnancy), age (40 or older), disability or genetic information, marital status, citizenship status, religion or any other basis prohibited by law. RTC is in compliance with Child Labor Laws.

https://www.eeoc.gov/poster

Experience

Required

5 year(s): CAPA experience
5 year(s): Quality Control
5 year(s): Knowledge of quality control tools and methods

Education

Required

Bachelors or better

Skills

Required

Microsoft Office
Excel Proficiency
Engineering Drawings, blueprints, schematics
ERP Systems
Multitasking Skills
Relationship building
Supervisory experience

Behaviors

Required

Loyal: Shows firm and constant support to a cause
Team Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

customer experience manager jobs in joliet, il

Quality Control Supervisor

National Contact Center Manager

Manager, Region - Environmental Health & Safety

Senior Account Manager

Client Technology Manager

Manager, Care Management Support

Plant Manager

Supervisor, Industrial Vending Support Team

Manager, Care Management

Customer Relations Project Manager

Operations Manager - Residential

District Manager-Ann Taylor-OH, IL, MI

Customer Account Manager (CAM)

Property Manager- Maple and Main

Area Manager - Orland Park

Production Supervisor

Administration Manager

Customer Experience Manager - Outlet

Operations Manager

Leader, People

I want to receive the latest job alert for customer experience manager in joliet, il

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