Top 3397 Program manager level Jobs in Joliet, Il

National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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8d
Office Manager | Chicago, IL
Bunzl —Romeoville, IL
- $68,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Inventory management
- Customer service
- Paid holidays
- Health insurance
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Merchandising Representative
Channel Partners Solutions —Joliet, IL
- $16 an hour
- Choose your own hours
- Sales
- Merchandising
- Ability to climb stairs
- Paid training
- 401(k)
3d
Onsite Supervisor/Recruite
PARTNERS PERSONNEL - MANAGEMENT RESOURCES LLC —Romeoville, IL
- $22 - $25 an hour
- Full-time
- Background check
- Spanish
- Customer service
- Health savings account
- Health insurance
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1d
Coordinator of Residential Services
Cornerstone Services Inc. —Joliet, IL
- $31.95 an hour
- Full-time
- Background check
- Management
- Mid-level
- Health savings account
- Health insurance
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Distribution Manager
Saddle Creek Logistics Services —Joliet, IL
- $90,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
- Health savings account
- Paid holidays
2d
Community Disaster Program Manager
American Red Cross —Romeoville, IL
- $76,693 - $79,000 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
14d
Manager, Care Management Support
Humana —Joliet, IL
- $78,400 - $107,800 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
14d
Manager, Care Management
Humana —Joliet, IL
- $86,300 - $118,700 a year
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Paid parental leave
14d
Manager, Patient Eligibility
Savista, LLC —Joliet, IL
- $85,000 a year
- Full-time
- Hospital
- Inventory management
- 5 years
- Health savings account
- Paid holidays
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Care Coordinator
Senior Services of Will County —Romeoville, IL
- $24.04 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
1d
Fiscal Director
Will County Center for Community Concerns —Joliet, IL
- $95,000 - $100,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Office
- Disability insurance
- Health insurance
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Patient Care Manager - Floater (RN)
VITAS Healthcare —Lombard, IL
- $0.70 per mile
- Full-time
- Nursing
- RN License
- Mid-level
- Travel reimbursement
- Disability insurance
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Landscape Estimator / Manager / Leader In the Green Industry
Redstone Landscapes, llc. —Plainfield, IL
- $60,000 - $80,000 a year
- Weekends as needed
- 18 years or older
- Construction site
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
2d
Fire Sprinkler Inspection Technician
Alarm Detection Systems —Aurora, IL
- $46 - $48 an hour
- Full-time
- Hospital
- Customer service
- 5 years
- Paid parental leave
- Paid holidays
3d
Assistant Automotive Service Center Manager
Blain's Farm & Fleet —Romeoville, IL
- Up to $23.50 an hour
- Full-time
- Pass drug screening
- English
- Mid-level
- Disability insurance
- Health insurance
Automotive Technician (General Service, C, B & A Levels)
AAA The Auto Club Group —Aurora, IL
- $35,000 - $140,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Paid holidays
- Health insurance
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Diesel Mechanic II- $6000 sign on bonus
Quantix SCS LLC —Morris, IL
- $35 - $43 an hour
- Full-time
- ASE Certification
- Background check
- Mid-level
- Health savings account
- Health insurance
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Landscaping & Construction Project Manager (3+yrs exp required - plant, landscape & hardscape)
Confidential —Naperville, IL
- $70,000 - $80,000 a year
- Full-time
- Spanish
- Clean driving record
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Finance Manager - CPA Preferred
James Walker North America —Glenwood, IL
- From $140,000 a year
- Full-time
- Background check
- CPA
- Office
- Health insurance
- Dental insurance
Quick Apply
1d

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program manager level jobs near joliet, il

National Contact Center Manager

Pet Butler
Plainfield, IL

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Job Details

Full-time
$60,000 - $75,000 a year
8 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Telephone systems
Typing
Call center management

Full Job Description

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule.

We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Annual salary
$60k - $75k based on experience.

Summary
Under the guidance of the Brand President, lead the National Contact Center staff and implement initiatives to build business for Pet Butler Franchisees. Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF, quality assurance, performance metrics, as well as other daily activities.

Essential Duties and Responsibilities

Leads the National Contact Center strategy, aligning operations, staffing, and performance with company and franchise growth objectives.
Defines, monitors, and improves key performance metrics including conversion, productivity, service levels, and quality assurance.
Leads, develops, and manages a team of 6–50 Contact Center professionals, including hiring, onboarding, coaching, and performance management.
Establishes a high-performance, accountable team culture focused on continuous improvement and customer outcomes.
Designs and maintains training programs, standard operating procedures, scripts, and communication frameworks.
Oversees daily contact center operations across inbound, outbound, and digital channels.
Manages escalations and ensures timely resolution of customer and franchise-related issues.
Analyzes data and reporting to identify trends, diagnose issues, and drive operational improvements.
Partners with franchise owners, leadership, and cross-functional teams to support business objectives and improve service delivery.
Contributes to and represents the National Contact Center in key company and franchise initiatives, including Discovery Day, New Owner Training, and company communications.

Supervisory Responsibilities
Leads and oversees a team of Contact Center professionals, including part-time, full-time and seasonal staff (6–50 employees). Accountable for hiring, onboarding, coaching, performance management, and workforce planning to support business objectives. Ensures performance standards, employee development, and team accountability align with operational and organizational goals, policies and applicable laws.

Qualifications
Education and/or Experience

High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
Minimum three or more years of sales and customer service/call center experience.
Minimum of three years of successful supervisory or managerial experience.
Proven ability to coach, motivate and lead a successful Call Center staff.
Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
Minimum typing skills 45 WPM

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

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Refine Your Search

program manager level jobs in joliet, il

National Contact Center Manager

Office Manager | Chicago, IL

Merchandising Representative

Onsite Supervisor/Recruite

Coordinator of Residential Services

Distribution Manager

Community Disaster Program Manager

Manager, Care Management Support

Manager, Care Management

Manager, Patient Eligibility

Care Coordinator

Fiscal Director

Patient Care Manager - Floater (RN)

Landscape Estimator / Manager / Leader In the Green Industry

Fire Sprinkler Inspection Technician

Assistant Automotive Service Center Manager

Automotive Technician (General Service, C, B & A Levels)

Diesel Mechanic II- $6000 sign on bonus

Landscaping & Construction Project Manager (3+yrs exp required - plant, landscape & hardscape)

Finance Manager - CPA Preferred

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