Top 1991 Program support manager Jobs in Joliet, Il

National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Work Week Manager
Constellation Energy —Braceville, IL
- $126,900 - $141,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Employee stock purchase plan
- Paid holidays
11d
Regional General Manager
Confidential —Woodridge, IL
- $140,000 - $160,000 a year
- Full-time
- Ability to walk for extended periods
- Office
- Analysis skills
- Health insurance
- Dental insurance
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9d
Manager, Care Management Support
Humana —Joliet, IL
- $78,400 - $107,800 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Operations Manager - Residential
WM —Rockdale, IL
- $74,580 - $109,422 a year
- Full-time
- 18 years or older
- Management
- Customer service
- Employee stock purchase plan
- Paid holidays
Manager, Care Management
Humana —Joliet, IL
- $86,300 - $118,700 a year
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
- Mileage reimbursement
- Paid parental leave
Operations Manager - Floor
Walmart —Elwood, IL
- $84,000 - $126,000 a year
- High school
- Writing skills
- Mid-level
- Paid jury duty
- Disability insurance
Operations Manager
United Rentals, Inc. —Channahon, IL
- $80,665 - $120,995 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health insurance
Electrical Engineering Manager - Healthcare
Farnsworth Group —Lisle, IL
- $120,000 - $171,000 a year
- Online Application
- Hospital
- 11+ years
- Clinic
- Health savings account
- Disability insurance
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Medical Lead Veterinarian at Avenue Animal Hospital in Tinley Park
Avenue Animal Hospital —Tinley Park, IL
- $120,000 - $150,000 a year
- Full-time
- Microsoft Outlook
- Clinic experience
- Senior level
- Paid parental leave
- Disability insurance
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Brand Manager
Euclid Beverage LLC —North Aurora, IL
- $58,000 - $70,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
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9d
Aquatics Manager
YMCA of Metropolitan Chicago —Downers Grove, IL
- $43,888 a year
- Full-time
- CPR Certification
- Customer service
- Mid-level
- Paid holidays
- Dental insurance
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Account Manager- Employee Benefits
Connor & Gallagher Benefit Services —Lisle, IL
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid holidays
- Disability insurance
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5d
ISO Quality Manager
Chicago Tube And Iron Company —Romeoville, IL
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
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Insurance Agency Sales Manager
Looman Agency —Wheaton, IL
- $150,000 - $200,000 a year
- Full-time
- Mid-level
- Mentoring
- In-person
- Health insurance
- Dental insurance
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12d
Sr. Engineering Manager - Transportation
Farnsworth Group —Lisle, IL
- $125,000 - $165,000 a year
- Online Application
- Civil engineering
- Management
- 11+ years
- Health savings account
- Disability insurance
Quick Apply
Inside Sales Manager (technical valve )
Crane Nuclear —Bolingbrook, IL
- From $120,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
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Quality Control Supervisor
RTC —Romeoville, IL
- 18 years or older
- Spanish
- Microsoft Excel
- Commuter assistance
- Paid holidays
Office Manager
Troy Dental —Minooka, IL
- From $25 an hour
- Full-time
- Dental office
- Management
- English
- Health insurance
- 401(k)
Quick Apply
11d
Power Transmission & Distribution Engineer/Project Manager
Farnsworth Group —Lisle, IL
- $110,000 - $175,000 a year
- Online Application
- 7 years
- Engineering
- Quality control
- Health savings account
- Disability insurance
Quick Apply

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program support manager jobs near joliet, il

National Contact Center Manager

Pet Butler
Plainfield, IL

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Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Telephone systems
Typing
Call center management

Full Job Description

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule.

We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Annual salary
$60k - $75k based on experience.

Summary
Under the guidance of the Brand President, lead the National Contact Center staff and implement initiatives to build business for Pet Butler Franchisees. Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF, quality assurance, performance metrics, as well as other daily activities.

Essential Duties and Responsibilities

Leads the National Contact Center strategy, aligning operations, staffing, and performance with company and franchise growth objectives.
Defines, monitors, and improves key performance metrics including conversion, productivity, service levels, and quality assurance.
Leads, develops, and manages a team of 6–50 Contact Center professionals, including hiring, onboarding, coaching, and performance management.
Establishes a high-performance, accountable team culture focused on continuous improvement and customer outcomes.
Designs and maintains training programs, standard operating procedures, scripts, and communication frameworks.
Oversees daily contact center operations across inbound, outbound, and digital channels.
Manages escalations and ensures timely resolution of customer and franchise-related issues.
Analyzes data and reporting to identify trends, diagnose issues, and drive operational improvements.
Partners with franchise owners, leadership, and cross-functional teams to support business objectives and improve service delivery.
Contributes to and represents the National Contact Center in key company and franchise initiatives, including Discovery Day, New Owner Training, and company communications.

Supervisory Responsibilities
Leads and oversees a team of Contact Center professionals, including part-time, full-time and seasonal staff (6–50 employees). Accountable for hiring, onboarding, coaching, performance management, and workforce planning to support business objectives. Ensures performance standards, employee development, and team accountability align with operational and organizational goals, policies and applicable laws.

Qualifications
Education and/or Experience

High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
Minimum three or more years of sales and customer service/call center experience.
Minimum of three years of successful supervisory or managerial experience.
Proven ability to coach, motivate and lead a successful Call Center staff.
Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
Minimum typing skills 45 WPM

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

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Refine Your Search

program support manager jobs in joliet, il

National Contact Center Manager

Work Week Manager

Regional General Manager

Manager, Care Management Support

Operations Manager - Residential

Manager, Care Management

Operations Manager - Floor

Operations Manager

Electrical Engineering Manager - Healthcare

Medical Lead Veterinarian at Avenue Animal Hospital in Tinley Park

Brand Manager

Aquatics Manager

Account Manager- Employee Benefits

ISO Quality Manager

Insurance Agency Sales Manager

Sr. Engineering Manager - Transportation

Inside Sales Manager (technical valve )

Quality Control Supervisor

Office Manager

Power Transmission & Distribution Engineer/Project Manager

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