Top 12 Specialist ii, (temporary) Jobs in Joliet, Il

Customer Service Specialist
Naperville Park District —Naperville, IL
- $23.67 an hour
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
- Gym membership
- Flexible schedule
4d
Specialist II, (TEMPORARY)
Joliet Junior College —Joliet, IL
- $22.82 - $24.19 an hour
- Part-time
- Spanish
- English
- Mid-level
HEARING & SPEECH TECHNICIAN II
State of Illinois —Park Forest, IL
- $4,272 - $5,641 a month
- Full-time
- Bilingual
- Background check
- Experience working with individuals with disabilities
- Paid parental leave
- Paid holidays
6d
Billing Specialist
Nephrology Associates of Northern Illinois and Indiana —Oak Brook, IL
- $25 - $27 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Office
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Customer Service Specialist II
Arrow Electronics, Inc. —Downers Grove, IL
This position is responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts and…
$29.53 - $36.09 an hour
Specialist II, (TEMPORARY)
Joliet Junior College —Joliet, IL
Position requires maintaining a high level of confidentiality of college and student accounts while complying with the Federal Right to Privacy Act (FERPA),…
$22.82 - $24.19 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Land Representative (Acquisition Specialist)
Resource Environmental Solutions LLC —Columbus, OH
This role is ideal for someone who has experience in land acquisition or real estate sales, enjoys negotiating and solving deal roadblocks, and is ready to own…
Ohio Traffic Section Manager
HDR —Columbus, OH
Professional registration, license or certification may be required based on role. Work on select key projects and provides technical expertise to develop…
$122,220 - $174,600 a year

I want to receive the latest job alert for specialist ii, (temporary) in joliet, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

specialist ii, (temporary) jobs near joliet, il

Customer Service Representative jobs in Naperville, IL

Billing Specialist jobs in Oak Brook, IL

Senior Engineering Technician jobs in Park Forest, IL

Medical Customer Service Remote jobs in Boston, MA

Customer Service Representative jobs in Fairfax, VA

Patient Service Representative Baystate jobs in Springfield, MA

Customer Service Representative jobs in Montgomery, AL

Remote Jobs Customer Service jobs in St. Louis, MO

Customer Service Representative jobs in Tallahassee, FL

Customer Service Representative jobs in Mcdonough, GA

Senior Sales Specialist jobs in Rhode Island

Part Time Senior jobs in Portland, OR

Senior Citizen jobs in New York, NY

Senior Sales Specialist jobs in Amarillo, TX

Abbey Senior Health jobs in O'fallon, MO

Senior Sales Specialist jobs in Lincoln, NE

Senior Sales Specialist jobs in Peoria, AZ

Child Development Specialist jobs in Sacramento, CA

Billing Specialist jobs in West Virginia

Document Specialist jobs in Cleveland, OH

Customer Service Specialist

Naperville Park District -
Naperville, IL

Apply Now

Job Details

Full-time
$23.67 an hour
4 days ago

Benefits

Gym membership
Flexible schedule

Qualifications

High school diploma or GED
Driver's License
Community relationship building

Full Job Description

Overview:

Under the direct supervision of the Customer Service Manager, the Customer Service Specialist provides and models excellent customer service standards as well as performs a variety of technical, clerical, administrative, and customer service functions relating to program registration, membership sales, facility rentals, program communication, and facility service-desk duties.

Essential Duties and Responsibilities:

Serve as point of contact in absence of the Customer Service Manager.
Provide feedback regarding the performance of Customer Service Associate I and Customer Service Associate II staff to the manager.
Identify, coordinate and provide ongoing staff training and development opportunities with the Customer Service Manager for Customer Service Associate I and Customer Service Associate II staff.
When at the customer service desk at all locations, cultivate and maintain a culture that emphasizes customer service excellence.
Assist customers on the phone, in person, and in written form with all processes and questions providing an exceptional customer service experience and promoting Park District services and facilities.
Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
Respond to internal customer inquiries and requests for information. Maintain open communication with all District staff members.
Successfully balance receipts, reconcile transactions and prepare daily bank deposits.
Inform participants of waitlist availability, class cancellations or changes via phone and email.
Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
Coordinate and administer the rental program, open gym program and memberships.
Assist with administering the fee assistance program, monitoring email, Community Event Sign scheduling, inclusion aide requests,
customer surveys and special events.
Ensure confidential use of customer information, including credit card transactions and household account information.
Develop and demonstrate expertise with all software packages, processes and procedures necessary for daily department operations. Successfully operate multiple computer software packages simultaneously in order to assist customers.
Comply with District financial policies. Monitor and report office supply needs with the Customer Service Manager.
Establish and maintain a positive working relationship with residents, customers, vendors, community partners and co-workers.
Act as a resource agent for community by taking initiative to seek and share information.
Follow and model compliance with all District, State, Federal and departmental safety and risk management, personnel, administrative policies and procedures, ordinances and regulations.
Maintain a proactive approach to safety and risk management. Report all accidents, incidents and unsafe conditions in a timely manner.

Other Duties and Responsibilities:

Assist with scheduling staff to ensure an adequate level of departmental coverage.
Assist with screening, interviewing and selecting staff as well as developing the orientation process, training materials and evaluation criteria.
Assist in developing, communicating, and maintaining customer service standards.
Assist in the development and implementation of department processes and procedures. Identify opportunities to improve operational efficiencies and formulate recommendations to improve services and department effectiveness.
Assist with the supervision of the Fort Hill Activity Center operations while scheduled at the facility.
Respond to all customer comments and inquiries in a timely fashion.
Respond appropriately to safety and emergency situations.
Formulate and recommend policies and programs that guide the district in maintaining and improving its image, competitive position, service levels and profitability.

Knowledge, Skills, and Abilities:

Excellent verbal and written communication skills.
Strong problem-solving and critical thinking skills.
Extensive customer service and public relations skills.
Knowledge of training development and delivery methods.
Ability to professionally attend to the needs of customers. Address complaints and problem solve as needed.
Capacity to make decisions objectively based on customer service and fiscal constraint.
Handle confidential situations in a professional manner.
Ability to work with a diverse population and large spectrum of demographics.
Ability to organize, gather and retain a large volume of information for use in assisting internal and external customers.
Acquire excellent knowledge of all internal departments.
Attention to detail and accuracy.
Display initiative and independent thinking skills.
Strong computer skills - data entry, Microsoft Office (Word and Excel), registration software and Internet.
Ability to multi-task and be an effective team member in a fast-paced environment

Education and Experience:

High school diploma. Some advanced education preferred. Minimum two (2) years customer service experience in recreation, hospitality, or related field.
Experience with operating point of sale transactions.
Previous experience with recreation registration software preferred.
Valid Driver's license and the ability to arrive to work at any customer service desk in multiple facilities on time and to change facilities throughout the day on occasion.
Must attend all required park district trainings and understand the concepts presented as they apply to the responsibilities of the position.

Special Considerations:

Subject to a flexible schedule including evenings, weekends, and holidays.
Subject to work at and travel to any of the park district customer service locations.
Subject to inside environmental conditions.
Sustained posture in a seated or standing position for prolonged periods of time.
Continuous exposure to computer screens.
Frequent operation of various office equipment.
Occasionally lift, carry and move light weight objects (up to 20 lbs.).
Face to face interactions with internal and external customers and co-workers are essential for this position. It is expected that this position report to their workspace/office as scheduled. Exceptions may be made on a case by case basis for this position to work remotely for a short period of time on a temporary basis.
Able to work in close proximity to live animals such as snakes, turtles, and insects.

Benefits

Hiring Rate: $23.67/hr

Must be available to work on holidays.

To be considered for this position, interested individuals must complete the online application accessible at
www.napervilleparks.org/employment. Materials submitted through mail, email, or fax will not be considered.

Apply Now

Refine Your Search

specialist ii, (temporary) jobs in joliet, il

Customer Service Specialist

Specialist II, (TEMPORARY)

HEARING & SPEECH TECHNICIAN II

Billing Specialist

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for specialist ii, (temporary) in joliet, il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected