Top 37 Patient support representative Jobs in Jonesboro, Ar

Patient Support Representative
PTCOA Consulting LLC —Jonesboro, AR
- Computer literacy
- High school diploma or GED
- Organizational skills
Quick Apply
Guest Service Representative
Nothing Bundt Cakes - Jonesboro —Jonesboro, AR
- Weekends as needed
- Bakery
- 16+ years old
- Computer skills
Quick Apply
Dental Insurance Coordinator
Tyrer Dental Care —Jonesboro, AR
- $15 - $20 an hour
- Full-time
- Dental office
- HIPAA
- Mid-level
- Dental insurance
Quick Apply
Part-Time Retail Banker Floating
First Security Bank —Jonesboro, AR
- Extended hours
- Microsoft Outlook
- Word processing
- Basic math
2d
PEER SUPPORT SPECIALIST - ST BERNARDS BEHAVIORAL HEALTH
St. Bernards Healthcare —Jonesboro, AR
- Full-time
- Word processing
- Computer literacy
- Mid-level
11h
Senior Clinical Specialist
Abbott Laboratories —Jonesboro, AR
- $78,000 - $156,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
Medical Field Case Manager
Enlyte —Jonesboro, AR
- $63,000 - $70,000 a year
- Full-time
- Nursing
- Microsoft Outlook
- RN License
- Travel reimbursement
- Health savings account
Respiratory Therapist
Viemed —Jonesboro, AR
- On call
- Customer service
- Mid-level
- Ability to lift 50 pounds
Quick Apply
CRNA - Full Time (Baptist NEA)
LifeLinc Anesthesia —Jonesboro, AR
- Full-time
- Nursing
- PALS Certification
- Computer literacy
- Health insurance
- 401(k)
Quick Apply
CLINICAL PHARMACIST I - ICU
St. Bernards Healthcare —Jonesboro, AR
- Full-time
- Management
- Research
- Mid-level
Quick Apply
CRNA - 1099 PRN (Baptist NEA)
LifeLinc Anesthesia —Jonesboro, AR
- PRN
- Nursing
- PALS Certification
- Computer literacy
- Health insurance
- 401(k)
Quick Apply
CRNA - Full Time CV (Baptist NEA)
LifeLinc Anesthesia —Jonesboro, AR
- Full-time
- Nursing
- PALS Certification
- Computer literacy
- Health insurance
- 401(k)
Quick Apply
PreOp/PACU Charge Nurse
Kansas City Orthopedic Alliance —United States
- Full-time
- Nursing
- RN License
- Mid-level
Field Reimbursement Manager - Kidney (Michigan-North Ohio)
Vertex Pharmaceuticals —United States
- $136,000 - $204,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Loan repayment program
- Health insurance
Field Reimbursement Manager - Kidney (North Central - IA, MO, IL)
Vertex Pharmaceuticals —United States
- $136,000 - $204,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Loan repayment program
- Health insurance
Field Reimbursement Manager - Kidney (NYC Metro)
Vertex Pharmaceuticals —United States
- $136,000 - $204,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Loan repayment program
- Health insurance
DRG Integrity Specialist
Accuity —United States
- Full-time
- Research
- Mid-level
- Windows
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Guest Service Representative
Nothing Bundt Cakes - Jonesboro —Jonesboro, AR
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary…
Quick Apply
Night Audit
O'Reilly Hospitality Management LLC —Jonesboro, AR
Greet guests warmly and comply with company policies. Balance cash receipts and ensure accurate deposits. Prepare the front office for the daytime shift and…
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
From $19 an hour
Patient Registration Representative
OhioHealth —Columbus, OH
Makes reminder phone calls to patient. Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and…
3d

Show more jobs in cities nearby

I want to receive the latest job alert for patient support representative in jonesboro, ar

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

patient support representative jobs near jonesboro, ar

Case Manager jobs in Jonesboro, AR

Respiratory Therapist jobs in Jonesboro, AR

Patient Representative jobs in Jonesboro, AR

Support Specialist jobs in Fort Collins, CO

Support Specialist jobs in Appleton, WI

School Computer Technology Specialist jobs in New York, NY

Support Specialist jobs in San Bernardino, CA

Support Specialist jobs in Stockton, CA

It Support Specialist jobs in Dayton, OH

Pacu Rn jobs in Las Vegas, NV

Pacu Rn jobs in Westchester, NY

Nurse Visa Sponsorship jobs in Washington State

Psychiatric Nurse jobs in Detroit, MI

Payroll Specialist jobs in Indianapolis, IN

Senior Facilities Manager jobs in New York, NY

Senior Clinical Specialist jobs in Palestine, TX

Senior Clinical Specialist jobs in Remote

Accounts Receivable Specialist jobs in Phoenix, AZ

Senior Clinical Specialist jobs in Phoenix, AZ

It Specialist jobs in Houston, TX

Patient Support Representative

PTCOA Consulting LLC
Jonesboro, AR

Quick Apply

Job Details

Qualifications

Computer operation
Patient question and concern management
Maintaining an organized workspace
Phone communication
Computer literacy
Emergency procedures
High school diploma or GED
Typing
Clinical confidentiality policies
Cross-functional collaboration
File organization
Office record organization

Full Job Description

Description:

SUMMARY OF RESPONSIBILITIES

The position of Patient Support Representative is responsible for responding to incoming calls and providing excellent customer service.

ESSENTIAL FUNCTIONS

(1) Answers all incoming calls and records all communication and follow-up efforts in the patient’s notes.

(2) Follows communications scripts, FAQ documents and other resources when handling different topics.

(3) Identifies customers’ and providers’ needs, clarifies information, researches every issue, and provides solutions and/or alternatives in order to avoid unnecessary call transfers.

(4) Maintains knowledge of providers’ scheduling preferences and all procedures offered by PTCOA.

(5) Accesses the patient’s records and appointment history in the electronic health records software.

(6) Clearly communicates patients’ plan of care as designed by the provider.

(7) Schedules and reschedules appointments for patients as necessary, following the appropriate policy.

(8) Promptly returns phone calls, regularly monitors voicemails, and updates the patient’s chart, tagging the appropriate team as necessary.

(9) Regularly monitors EMR messages and responds in a timely manner.

(10) Transfers signed documents into patients’ charts and responds to requests for signed documents from physicians as necessary.

(11) Performs other related duties as assigned.

Requirements:

CORE COMPETENCIES AND CORPORATE DUTIES/ RESPONSIBILITIES

Participate in continuing education/training activities including monthly online training.
Assist patients, family members, and internal/external clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
Identify yourself in a pleasant and positive manner.
Take responsibility for helping the caller.
Take directions and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless workflow.
Demonstrate ability to handle emergency or crisis situations in a prompt, precise, and professional manner.
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
Investigate and follow through on unusual orders or requests for service or information.
Follow proper reporting procedures for actual or potential accidents and/or incidents so follow up and/or prevention can occur.
Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
Consistently evaluate work and determine if further steps are needed to meet client expectations.
Take initiative to do to redo inadequate or incomplete work, even if it is not yours.
Ensure compliance with regulatory standards.
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the company (education, organizing, housekeeping, assisting others).
Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
Adhere to administrative and departmental policies.
Demonstrate regular attendance and timeliness.
Do not incur excessive overtime.
Remain conscientious in regard to personal hygiene.
Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources.
Demonstrate adherence and support of company-wide service standards as evidenced by observation and feedback from patients, family members, and other clients.
Must interact and exchange personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.
Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must be able to interpret a variety of instructions furnished in written, or oral form
Excellent oral and written communication skills.
Demonstrate a high attention to detail.
Strong organization, filing, and time management skills.
Basic computer literacy and typing.

REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS

The position requires a high school diploma or educational equivalent. One (1) year of prior customer service experience or call center experience is preferred.

Quick Apply

Refine Your Search

patient support representative jobs in jonesboro, ar

Patient Support Representative

Guest Service Representative

Dental Insurance Coordinator

Part-Time Retail Banker Floating

PEER SUPPORT SPECIALIST - ST BERNARDS BEHAVIORAL HEALTH

Senior Clinical Specialist

Medical Field Case Manager

Respiratory Therapist

CRNA - Full Time (Baptist NEA)

CLINICAL PHARMACIST I - ICU

CRNA - 1099 PRN (Baptist NEA)

CRNA - Full Time CV (Baptist NEA)

PreOp/PACU Charge Nurse

Field Reimbursement Manager - Kidney (Michigan-North Ohio)

Field Reimbursement Manager - Kidney (North Central - IA, MO, IL)

Field Reimbursement Manager - Kidney (NYC Metro)

DRG Integrity Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for patient support representative in jonesboro, ar

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected