Top 25 Technical support representative Jobs in Jonesboro, Ar

Technical Support Rep
RITTER COMMUNICATIONS HOLDINGS, LLC —Jonesboro, AR
- Weekends as needed
- Computer literacy
- Office
- Residential
- Paid training
- Health savings account
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18h
Part-Time Computer Technician
City Of Jonesboro —Jonesboro, AR
- $16 an hour
- Part-time
- Ability to walk for extended periods
- Word processing
- Basic math
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8d
Senior Clinical Specialist
Abbott Laboratories —Jonesboro, AR
- $78,000 - $156,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
9d
Account Representative I
Motion Industries (MOT) —Jonesboro, AR
- Weekends as needed
- Research
- Business development
- Driver's License
- Paid holidays
- Health insurance
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10d
Account Manager
Purvis Industries —Jonesboro, AR
- Clean driving record
- Public speaking
- Mid-level
- Health insurance
- Dental insurance
Senior Technical Business Developer – Grid Automation
ABB Inc. —Jonesboro, AR
- $119,000 - $190,400 a year
- Full-time
- Remote
- Bachelor of Science
- Master's degree
- Travel
- Health savings account
- AD&D insurance
Quick Apply
Sales Engineer - Solutions Development
FMH Conveyors —Jonesboro, AR
- $88,175 - $114,625 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Paid holidays
- Tuition reimbursement
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Senior Technical Business Developer – Sub-transmission Products
ABB Inc. —Jonesboro, AR
- $119,000 - $190,400 a year
- Full-time
- Hybrid work
- Product management
- Travel
- Senior level
- Health savings account
- AD&D insurance
Quick Apply
Door to Door Sales Representative
Optimum —Jonesboro, AR
- $85,000 - $115,000 a year
- Full-time
- Bilingual
- Background check
- Residential
- Health insurance
- Dental insurance
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Commercial Proposal Engineer
Industrial Connections & Solutions LLC —Jonesboro, AR
- $79,800 - $127,680 a year
- Full-time
- Remote
- Microsoft Outlook
- 8 years
- US work authorization
- Health savings account
- AD&D insurance
Quick Apply
14d
National Account Director
Mistras Group, Inc.-Shop —United States
- Remote
- Microsoft Excel
- Ability to climb stairs
- High school diploma or GED

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Part-Time Computer Technician
City Of Jonesboro —Jonesboro, AR
Regular personal computer support, technical help, and/or basic software support, database analysis, level I technician, project coordination, installation and…
$16 an hour
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8d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Trumann, AR
Working closely with District Operations Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you’ll play a critical role in…

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Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving…
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Inside Sales Representative
Lapham-Hickey Steel —Columbus, OH
Perform contract review of customer purchase orders for accurate order entry. Your enthusiasm, technical proficiency, and exceptional customer service skills…
$70,000 - $85,000 a year
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2d

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Technical Support Rep

RITTER COMMUNICATIONS HOLDINGS, LLC
Jonesboro, AR

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Job Details

18 hours ago

Benefits

Paid training
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Gym membership
Opportunities for advancement
Life insurance

Qualifications

Customer communication

Full Job Description

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.

We are currently looking for a residential Technical Support Representative (TSR) to join our team!

Ideal Candidates:

Are inquisitive and have an aptitude for effective problem-solving
Enjoy solving problems and helping to build rapport with customers
Demonstrate advocacy for internal and external customers
Enjoy working in a team-oriented, professional office environment with awesome like-minded people
Some of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company!

What You’ll Do

Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues.

TSRs main responsibilities include:

Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer
Thinking logically and following standardized procedures to solve technical issues
Proficiently documenting troubleshooting steps during conversations with customers
Logging all calls handled
Checking and responding to support emails and chats
Maintaining confidentiality and security of all customer information
Making outbound calls for the purpose of follow-up and support
Maintaining schedule flexibility, including weekends and holidays

What You’ll Bring to The Table

Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities
Excellent customer service mindset and skills, with prior experience working with customers
The ability to learn quickly and apply coaching feedback
Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks
Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
Associates degree in Computer Technology or a related field is preferred but not required

What You’ll Love About Working With Us

Meaningful Benefits

As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster.

Time Off

We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships.

Performance-based compensation

Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary.

We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential.

Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation.

Room to Grow

We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

technical support representative jobs in jonesboro, ar

Technical Support Rep

Part-Time Computer Technician

Senior Clinical Specialist

Account Representative I

Account Manager

Senior Technical Business Developer – Grid Automation

Sales Engineer - Solutions Development

Senior Technical Business Developer – Sub-transmission Products

Door to Door Sales Representative

Commercial Proposal Engineer

National Account Director

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