Description:
Bookstore Sales Associate
Are you an experienced retail customer service associate with a passion for and knowledge of history related to the modern Civil Rights Movement and Dr. Martin Luther King Jr. and Mrs. Coretta Scott King? Do you enjoy customer service and possess strong communicational skills? Is creating a just, humane, equitable, and peaceful world a priority for you? Can you commit to embracing the following values in your work?
- Nonviolence as a way of life
- Compassion is a love-centered way to engage and respond to others
- Service fueled by passion and commitment
- Excellence, efficiency, creativity, and innovation driving impact
- Personal responsibility and accountability “in all that we do”
- Operating with honesty and integrity
- Connective, collaborative, and effective communication
- Speaking truth to power in love
- Equitable, inclusive, and cultures of belonging
- Work-life balance, being fulfilled, and having FUN!
If you said yes, then we invite you to connect to our vision of creating the Beloved Community where injustices cease and love prevails. Join The King Center in our mission to empower people to create a just, humane, equitable, and peaceful world by applying Dr. King's Nonviolent philosophy and methodology (Nonviolence365) through Research, Education, Training, and Advocacy.
Under the direction of the Director of Bookstore and Resource Center, the Bookstore Sales Associate will provide exceptional customer service through friendly and courteous engagement with guests and visitors. The Sales Associate will also be responsible for communicating current product offerings, sales, and bookstore specials to guests.
Background Experience/ Education:
High School Diploma required.
2 or more years of retail experience.
Language Skills:
Ability to effectively communicate with people from diverse backgrounds and cultures. Bilingual helpful.
Math Skills:
- Must possess basic math skills
- Ability to compute rates and percentages
- Able to balance cash registers
Additional Requirements:
Understanding and knowledge of Dr. King’s teachings and nonviolent philosophy and methodology, including the Beloved Community.
- Knowledge of the King Center’s founder, Coretta Scott King (My Life, My Love, My Legacy).
- High energy, enthusiasm, and a positive attitude
- Familiarity with POS (point of sale) systems and ability to learn new technologies
- Excellent communication skills
- Outstanding customer service skills
- Ability to work flexible schedule
- Ability to upsell
Requirements:
ABILITY TO:
Perform complex technical and clerical duties related to purchasing supplies and materials; read, write and perform mathematical calculations at a college level; meet with the public tactfully and courteously; follow oral and written instructions; operate a computer, cash register and calculator; perform physical labor including the ability to lift and carry large amounts of books by hand or with use of equipment; operate hand trucks, dollies, weight scales, postage machines and hand tools; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.
KNOWLEDGE OF:
Retail sales procedures; shipping and receiving procedures; inventory procedures; methods of invoicing, including discounts and taxes.
MINIMUM QUALIFICATIONS:
Candidates/incumbents must meet the minimum qualifications as detailed below, or file for equivalency. Equivalency decisions are made on the basis of a combination of education and experience that would likely provide the required knowledge and abilities. If requesting consideration on the basis of equivalency, an Equivalency Application is required at the time of interest in a position (equivalency decisions are made by Human Resources, in coordination with the department where the vacancy exists, if needed.
Education:
High school diploma or GED.
Experience:
Increasingly responsible experience in retail and/or shipping/receiving environment, preferably recent retail receiving experience. Previous bookstore experience preferred.
Must be able to perform physical activities, such as, but not limited to, lifting heavy items (up to 50 lbs. unassisted), bending, standing, climbing or walking.
