Top 89 Bilingual customer service associate Jobs in Jonesboro Ga

Customer Support Services Specialist - Bilingual
TriNet —Atlanta, GA
- $21.01 - $29.03 an hour
- Full-time
- English
- Mid-level
- Typing
- Employee stock purchase plan
- Disability insurance
Senior Customer Support Services Specialist
TriNet —Atlanta, GA
- $23.08 - $36.06 an hour
- Full-time
- English
- Mid-level
- Office
- Employee stock purchase plan
- Disability insurance
Customer Service Specialist - Bilingual (PST)
Scan.com —Atlanta, GA
- $55,000 - $60,000 a year
- Full-time
- Remote
- Spanish
- English
- Mid-level
- Paid holidays
- Dental insurance
7d
Bilingual Customer Service Agent (Spanish)
TBI AIRPORT MANAGEMENT INC. —Atlanta, GA
- $21 an hour
- Full-time
- Mid-level
- Communication skills
Customer Service Representative (Remote GA)
Oscar Health —Atlanta, GA
- $19 - $21 an hour
- Remote
- Writing skills
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Atlanta, GA
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Bilingual Customer Service Representative (Remote GA)
Oscar Health —Atlanta, GA
- $19 - $21 an hour
- Remote
- Google Workspace
- Writing skills
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Seasonal Team Member Customer Care - Work At Home (TX, OK, AL, GA Applications Only)
Academy Sports —Atlanta, GA
- Part-time
- Remote
- Spanish
- Writing skills
- English
Call Center Remote Customer Service Representative
VIMO INC —Atlanta, GA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Customer Service Representative 1
Georgia Department of Public Health —Griffin, GA
- $33,000 a year
- Full-time
- Spanish
- Word processing
- HIPAA
- Wellness program
- AD&D insurance
Member Service Representative II - Contact Center Rep
Center Parc Credit Union —Atlanta, GA
- $18.98 - $23.73 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Bilingual Customer Support Agent
Chick-fil-A, Inc. —Atlanta, GA
- Spanish
- English
- Research
Bilingual Customer Service Agent (Turkish)
TBI AIRPORT MANAGEMENT INC. —Atlanta, GA
- $21 an hour
- Full-time
- Communication skills
- Entry level
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Peachtree City, GA
- $18.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Intake Coordinator
CHILDREN'S HEALTHCARE OF ATLANTA CARDIOLOGY —Atlanta, GA
- $22 - $23 an hour
- Full-time
- Hybrid work
- Bilingual
- Background check
- Customer service
- Profit sharing
- Paid training
Quick Apply
14d
Bilingual Customer Service Agent (Portuguese)
TBI AIRPORT MANAGEMENT INC. —Atlanta, GA
- $21 an hour
- Full-time
- Mid-level
- Communication skills
Bilingual Customer Service Agent (Chinese)
TBI AIRPORT MANAGEMENT INC. —Atlanta, GA
- $21 an hour
- Full-time
- Mid-level
- Communication skills
Member Engagement Specialist (EST)
Tuesday Health —Atlanta, GA
- Remote
- Spanish
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
6d
Bilingual Customer Service Agent (Japanese)
TBI AIRPORT MANAGEMENT INC. —Atlanta, GA
- $21 an hour
- Full-time
- Mid-level
- Communication skills
Bilingual (English/Spanish) Customer Service Representative
THE LAW OFFICES OF KANNER AND PINTALUGA PA —Atlanta, GA
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
6d

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Customer Support Services Specialist - Bilingual

TriNet -
Atlanta, GA

Apply Now

Job Details

Permanent | Full-time
$21.01 - $29.03 an hour

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance

Qualifications

English

Full Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview
The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues.

What you will do

Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries.
Works to resolve general, low complexity customer issues and inquiries via phone, email, chat and service cases.
Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert
Documents all customer interactions in the CRM system (Salesforce)
Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing.
Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals.
Strives to deliver first contact resolution
Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
Performs other duties as assigned
Complies with all policies and standards

Education Qualifications

General education, vocational training and/or on-the-job training required

Experience Qualifications

Typically 2+ years Customer Service experience required
Typically 2+ years HR or related payroll and benefits experience preferred

Skills and Abilities

High level of proficiency in Microsoft Office Suite, PeopleSoft and SalesForce
Fluency in English, bilingual required
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
Ability to follow established procedures in a timely, accurate manner.
Ability to maintain confidentiality of corporate data
A demonstrated commitment to high professional ethical standards and a diverse workplace
Excellent verbal and written communication skills.
Minimum typing proficiency of 35 words per minute.
Ability to communicate with employees at all levels of the organization.
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.
Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks.

Travel Requirements
No travel

The preferred location for this role is Atlanta, GA, and the salary range for this location is $21.01 to $29.03. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.

Apply Now

Refine Your Search

bilingual customer service associate jobs in jonesboro ga

Customer Support Services Specialist - Bilingual

Senior Customer Support Services Specialist

Customer Service Specialist - Bilingual (PST)

Bilingual Customer Service Agent (Spanish)

Customer Service Representative (Remote GA)

Spanish Bilingual Remote Customer Service Representative

Bilingual Customer Service Representative (Remote GA)

Seasonal Team Member Customer Care - Work At Home (TX, OK, AL, GA Applications Only)

Call Center Remote Customer Service Representative

Customer Service Representative 1

Member Service Representative II - Contact Center Rep

Bilingual Customer Support Agent

Bilingual Customer Service Agent (Turkish)

Bilingual Customer Service Specialist (Spanish)

Intake Coordinator

Bilingual Customer Service Agent (Portuguese)

Bilingual Customer Service Agent (Chinese)

Member Engagement Specialist (EST)

Bilingual Customer Service Agent (Japanese)

Bilingual (English/Spanish) Customer Service Representative

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