Description:
PT Customer Account Coordinator-Collector
4CPR
Part Time
Schedule: Monday - Wednesday 8am-5pm
24-25 hours weekly per customer
About Ethos Laboratories
Ethos Laboratories is a leading clinical diagnostic laboratory committed to improving patient outcomes through medically relevant testing and innovative laboratory services. Our work supports healthcare providers across the country in delivering better care for patients managing complex medical conditions.
Purpose
Help More People.
Mission
To deliver excellence and innovation in patient-centric diagnostic services by providing medically relevant solutions that enable informed clinical decisions and better patient outcomes.
Job Overview
The PT Customer Account Coordinator-Collector is responsible for the accurate and professional collection of patient specimens in physician offices and clinical environments. Specimens may include urine, oral fluid, and blood samples depending on the needs of the assigned clinic location. This role ensures the integrity of all specimens collected by following established Ethos protocols and regulatory requirements. The Customer Account Coordinator-Collector also assists with requisition completion, patient information verification, specimen preparation for shipment, and data entry into electronic systems as needed. The position requires strong attention to detail, professionalism in patient-facing environments, and the ability to work independently under remote supervision.
Requirements:
Essential Responsibilities
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Collect patient specimens including urine and oral fluid samples in accordance with Ethos procedures
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Perform anterior nasal swabs for COVID-19 testing when required by clinic accounts
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Perform blood specimen collection via venipuncture when applicable to assigned locations
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Follow established patient identification and specimen collection protocols
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Maintain specimen integrity by following Ethos standard operating procedures and reference materials
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Complete and verify laboratory requisition forms and associated documentation
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Label and package specimens appropriately for transport to the laboratory
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Track collected specimens by completing required documentation including initials and collection date/time
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Enter patient information into the Laboratory Information System (LIS) or EMR when required
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Coordinate with clinic staff to obtain any missing patient or order information
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Maintain a safe, secure, and clean working environment while adhering to compliance standards
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Represent Ethos professionally when interacting with patients, providers, and clinic staff
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Participate in required training programs and continuing education opportunities
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Complete assigned computer-based learning modules and maintain competency documentation
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Partner with Regional and Territory Managers to support clinic workflows and specimen collection protocols
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Perform other duties related to specimen collection and field operations as assigned
Professional Requirements
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Regular and reliable attendance
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Willingness to wear personal protective equipment (PPE) when required
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Excellent attention to detail and ability to manage multiple tasks efficiently
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Ability to maintain strict confidentiality and comply with HIPAA regulations
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Strong interpersonal and patient care skills
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Ability to work independently under remote supervision
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Demonstrated professionalism and disciplined work ethic
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Proficiency with Microsoft Office applications
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Ability and willingness to perform multiple types of specimen collections
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Ability to work effectively with clinic staff and Ethos team members
Education and Experience
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High school diploma or GED required
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Prior specimen collection, laboratory, or medical experience preferred but not required
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Experience in customer service, logistics, or data entry environments preferred
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Reliable transportation required
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Additional training may be provided if new testing services are introduced at client locations
Knowledge, Skills, and Abilities
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Strong written and verbal communication skills
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Ability to work within established procedures, policies, and compliance guidelines
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High level of accuracy and attention to detail when completing documentation and specimen handling
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Ability to pass a criminal background check and drug screening
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Comfortable utilizing technology to perform work functions in a remote environment, including mobile applications and online training systems
Physical Requirements
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Work in environments with varying temperatures (heated or air-conditioned clinical environments)
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Ability to sit, walk, bend, reach, and perform repetitive hand movements
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Ability to handle specimens and materials in a clinical environment
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Position involves exposure to normal bodily fluids and biohazard materials in a healthcare setting
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Ability to see, hear, speak, and interact effectively in patient-facing environments
Direct Reports: None
Equal Opportunity Employer
Ethos Laboratories is an Equal Opportunity Employer committed to building a diverse and inclusive workforce.
