Top 7 Comptia Jobs in Joplin, Mo

Support Specialist
Federal Protection Inc —Joplin, MO
- $38,000 - $47,000 a year
- Overtime
- Computer literacy
- Writing skills
- English
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Desktop Support Engineer - Freeman Springdale Hospital
Freeman —Joplin, MO
- Full-time
- Hospital
- Customer service
- Mid-level
- Wellness program
- Health insurance
IT Associate
Owens Corning —Pittsburg, KS
- Computer Science
- Ability to walk for extended periods
- Mid-level
14d
IT & Security Specialist
Peoria Tribe of Indians of Oklahoma —Miami, OK
- $21.63 an hour
- Background check
- Computer Science
- Pass drug screening
6d
IT Engineer
MAPP Technologies, LLC —Joplin, MO
- Full-time
- Research
- Mid-level
- SharePoint
Quick Apply
Systems Administrator
Wyandotte Tribe of Oklahoma —Wyandotte, OK
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply

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Support Specialist
Federal Protection Inc —Joplin, MO
Create “Cases” in Salesforce for all phone calls that do not currently have an existing open case in Salesforce. Good understanding of computer systems.
$38,000 - $47,000 a year
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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Desktop Support Technician
MedFlight —Columbus, OH
Valid driver's license and the ability to travel to remote MedFlight locations as needed. Associate degree, technical training, or coursework in Information…
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13d

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comptia jobs near joplin, mo

Support Specialist

Federal Protection Inc -
Joplin, MO

Quick Apply

Job Details

Full-time
$38,000 - $47,000 a year

Qualifications

Computer operation
Writing skills
Electronic systems troubleshooting
Equipment troubleshooting
English
High school diploma or GED
Desktop (troubleshooting support)
Technical Proficiency

Full Job Description

Remote Support Specialist I (In Office)

Summary Description:

Under the general direction of the Remote Support Manager, provide technical support over the phone and with remote computer access to both End-User Clients and Federal Protection Installers & Service Technicians. This includes both hardware and software support for Federal Protection equipment.

Responsibilities:

Answer phone calls and emails coming into the Support Services queue in a timely manner. This includes both Client and Federal Protection Team member calls.
Create “Cases” in Salesforce for all phone calls that do not currently have an existing open case in Salesforce.
Use critical thinking skills to guide clients and co-workers to resolution of cases.
Use proper time management to determine when a case must be elevated to include additional resources to provide a resolution.
Maintain detailed documentation in Salesforce when working on a case. This includes but is not limited to updating ticket status, logging calls, logging emails, description of work performed, updating special instructions.
Update internal Knowledge Base to reflect solutions provided that could assist others in the future.
Troubleshoot FP installed systems over the phone and remotely over a PC. These include Access Control, Video Systems, Intercom Systems, Network Switches, Access Points, Security Systems, Fire Systems and other systems as assigned.
Collaborate with the TEAM as needed to provide an accurate and efficient resolution to “Cases”.
Assist and apply with system licenses as needed.
Provide End-User client training over phone or video conference during completion of system installation.
Assist in developing Installer and Technician training resources to better equip TEAM members to SERVE our clients.
Configure mobile application access for customers and technicians.
Other duties as assigned.
Troubleshooting/problem-solving skills and a positive, can-do attitude. A professional customer-focused mentality is a must.

Requirements:

Proficiency in English.
Must have good verbal and written communication skills.
Customer-oriented.
Excellent troubleshooting and problem-solving skills.
Good understanding of computer systems.
Available to work overtime.
Detail oriented
Ability to diagnose and resolve basic computer technical issues.
Able to climb a ladder and lift up to 50 lbs.
Minimum of High School Diploma or GED
Be able to work overtime as assigned
Be a member of the after-hours and weekend on-call rotation
Achieve manufacturer certifications as assigned

Knowledge & Skills:

Minimum of High School Diploma or GED
Basic electronics knowledge and troubleshooting
Basic network fundamentals including LAN/WAN configurations & Port forwarding
Prior customer service experience
CompTIA A+ and/or Network+ or equivalent knowledge preferred

FLSA STATUS:

Non-Exempt
Job Type: Full-time

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comptia jobs in joplin, mo

Support Specialist

Desktop Support Engineer - Freeman Springdale Hospital

IT Associate

IT & Security Specialist

IT Engineer

Systems Administrator

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