Guest Service Supervisor
Drury Hotels Company LLC —Joplin, MO
- Up to $3,200 a year
- Urgently hiring
- Sales
- English
- Mid-level
- Health insurance
- Dental insurance
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Guest Service Supervisor

Drury Hotels Company LLC -
Joplin, MO

Apply Now

Job Details

Full-time
Up to $3,200 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Hotel policy compliance
Team supervision
Sales
Night audit
English
Managing hospitality teams
Making change
Customer service training (staff training program)
Mentoring
Team motivation (leadership skill)
General management
Marketing

Full Job Description

Property Location:

3601 S. Rangeline Road - Joplin, Missouri 64804

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement - Company-matched 401(k)
Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

Rise. Shine. Work Happy.

Hiring Immediately!

Apply Now

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hotel front desk supervisor jobs in joplin, mo

Guest Service Supervisor

Front Office Manager

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You belong at Drury Hotels.

Rise. Shine. Work Happy.

Hiring Immediately!

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