Top 2 Technology support manager Jobs in Joplin, Mo

IT Infrastructure & User Support Manager
Schuber Mitchell Homes LLC —Joplin, MO
- Full-time
- Clean driving record
- Azure
- 3 years
- Health savings account
- Health insurance
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IT Infrastructure & User Support Manager
Schuber Mitchell Homes LLC —Joplin, MO
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IT Infrastructure & User Support Manager

Schuber Mitchell Homes LLC -
Joplin, MO

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Retirement plan

Qualifications

Driver's License

Full Job Description

Position Summary

The Infrastructure & User Support Manager leads the internal team and external MSP responsible for IT infrastructure and IT user support services. This role is responsible for collaborating with cross-functional teams, managing resources, and overseeing the related processes to ensure alignment with the organization's business goals.

Essential Duties and Responsibilities

Recruit, lead, and mentor direct reports, providing technical guidance, prioritization, and timely performance feedback; cultivating the personal, spiritual, financial, and professional growth of employees through open communication and weekly 1:1s
Owns and provides hands-on leadership and oversight for network infrastructure (on prem and Azure), server environments (physical, virtual, and cloud-based), and end user hardware lifecycle (PCs, peripherals, refresh cycles) ensuring stability, reliability, and alignment with security best practices
Provides directional leadership and oversight of IT MSP (Network, Server, PC, and Tier 1 User Support)
Implements, enforces, and audits network, endpoint, identity, incident response, and security controls
Owns the overall user support experience ensuring timely, effective, and user‑focused resolution of issues with a focus on quality, accountability, and continuous improvement
Provides hands-on IT support such as fielding communications, performing Identity and Access Management (IAM) activities, configuring, installing hardware, software and peripherals, and traveling to markets
Remains current with technological developments such as Artificial Intelligence and evaluates the feasibility of incorporating these solutions within the IT Infrastructure and User Support ecosystems
Provides project management services through coordination, planning, and implementation of technology-related projects and initiatives
Contribute to IT roadmap planning related to operations, infrastructure, cybersecurity, and support
Maintains and upholds IT policies and procedures knowledge base
Performs other related duties as assigned

Qualifications and Skills

Bachelor’s degree in Information Technology, Information Systems, or a related field strongly preferred
7+ years of progressive experience in IT operations, infrastructure, or user support roles
3+ years of experience in a senior, lead, or management capacity
Hands‑on experience supporting hybrid IT environments (on‑prem and Azure cloud)
Demonstrated ability to balance technical work with people leadership and service ownership
Strong understanding of computer systems, security, network and systems administration required
Must be curious, proactive, and have a high attention to detail with a relentless pursuit to surmount barriers and meet deadlines
Ability to use logic and reasoning to compare alternative solutions, reach conclusions, and solve problems
Excellent interpersonal skills and ability to effectively communicate and collaborate with teams across the entire organization
Strong organizational and time management skills necessary to be successful working in a cross-functional, fast-paced environment with frequently shifting priorities
Familiarity with Apple hardware and software technology preferred
Must be at least 21 years of age to drive a company vehicle and have a valid driver’s license and clean driving record

Work Environment and Physical Requirements

Works in a temperature-controlled environment, with low noise levels
Prolonged periods of sitting required
Occasionally required to walk, stand, lift, pull, or push objects weighing up to 15 pounds

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

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IT Infrastructure & User Support Manager

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