Top 7 network analyst Jobs in joplin mo

IT Support Desk Analyst - Pittsburg, KS
Watco Companies, LLC —Pittsburg, KS
- Mid-level
- Analysis skills
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Senior SOC Analyst - Overland Park, KS / Pittsburg, KS / Lowell, AR
Watco Companies, LLC —Pittsburg, KS
- Day shift
- Hybrid work
- Spanish
- English
- Research
- Opportunities for advancement
Quick Apply

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IT Support Desk Analyst - Pittsburg, KS

Watco Companies, LLC -
Pittsburg, KS

Quick Apply

Job Details

Benefits

Opportunities for advancement

Qualifications

Live chat
Telecommunications network troubleshooting
Resource allocation
Email customer support
Technical support via phone
Phone communication
IT system monitoring
Mid-level
Analysis skills
Phone customer support
Bachelor's degree
Internal employee customer service
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Security Event Management (security operations)
Organizational skills
IP networking
Network routing
Technical support via email
Communication skills
Email support
System performance monitoring
IT security monitoring

Full Job Description

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all or the same team. One Watco.

Here's what you can expect from Watco:

Outstanding culture recognized by Forbes and Newsweek
Competitive compensation and benefits
Leadership and development programs offered through Watco University
Career advancement opportunities

Job Summary

The IT Support Desk Analyst provides first-level technical assistance to internal team members. This role diagnoses, troubleshoots, and resolves hardware, software, and network issues via phone, email, and chat. The primary goal is to minimize downtime and ensure excellent customer service.

Essential Duties and Responsibilities

Troubleshoot corporate wide IT issues with a network and security focus.
Responsible for timely delivery of systems, solutions, and business processes within a project or enhancement request.
Ensure consistency of software solutions across all business units.
Resolve system issues and assist in the identification of system improvements and the development of solutions to improve business performance.
Perform monitoring of network health and system availability.
Perform monitoring and escalation of security events.
Ongoing awareness of network and security organizational “health”
Work with team to enhance monitoring and system reporting
Responsible for basic troubleshooting network issues to isolate the trouble and take appropriate action to resolve
Other duties may be assigned, as requested or required.

Qualifications

Ability to troubleshoot software
Ability to troubleshoot network and network related issues.
Excellent analytical and customer service skills.
Excellent communication skills.
Skill in organizing resources and establishing priorities.
Ability to determine the nature of computer software problems, and to communicate technical guidance and information to users and other teams.
Ability to read, analyze, and interpret the complex documents.
Understanding of networking and TCP/IP protocols and routing.
Ability to take ownership of issues and work with multiple team members to facilitate ultimate solution.
Enjoy a fast paced dynamic environment and possess a desire to learn.

Education

Bachelor's degree

Quick Apply

Refine Your Search

network analyst jobs in joplin mo

IT Support Desk Analyst - Pittsburg, KS

Senior SOC Analyst - Overland Park, KS / Pittsburg, KS / Lowell, AR

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Start a Watco Career and Discover the Difference

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