Top 5 Bilingual call center nurse Jobs in Juncos, Pr

Clinical Screener
Telemedik —Guaynabo, PR
- Temporary
- Hybrid work
- Spanish
- HIPAA
- English
- Health insurance
- Retirement plan
Quick Apply
9d
Bilingual Call Center Nurse
Insight Communications —San Juan, PR
- 8 hour shift
- Spanish
- Nursing
- English
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Clinical Screener
Telemedik —Guaynabo, PR
Take messages from incoming calls when all Registered Nurses are busy at the time of the call. Manage incoming calls, validate the reason for the call, and…
Quick Apply
9d
Bilingual Call Center Nurse
Insight Communications —San Juan, PR
Manage a large number of outgoing and incoming calls. Comply with the level of service and productivity goals established by the campaign / company for which…
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

PRN Advance Practice Provider
National Emergency Management and Response —Columbus, OH
Provide proof of valid driver’s license and driving record in good standing with no restrictions (subject to review annually). IS-100.c Incident Command System.
Quick Apply

I want to receive the latest job alert for bilingual call center nurse in juncos, pr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bilingual call center nurse jobs near juncos, pr

Health Screener jobs in Washington, DC

Health Screener jobs in Brooklyn, NY

Screener jobs in Atlanta, GA

Hearing Screener jobs in Georgia

Mental Health Crisis Screener jobs in New Jersey

Resume Screener jobs in Remote

Clinical Screener

Telemedik -
Guaynabo, PR

Quick Apply

Job Details

Temporary | Full-time
9 days ago

Benefits

Health insurance
Retirement plan

Qualifications

Computer operation
Customer communication
High school diploma or GED
Customer engagement
Desktop applications
Productivity software

Full Job Description

Join Our Team!

The Clinical Screener provides general information and non-clinical guidance to enrollees, including, but not limited to, Medicare, Medicaid, Commercial, and Government Health Plan enrollees, over the telephone. This role supports clinical staff through the management and follow-up of non-clinical matters and general administrative tasks.

Additionally, there are opportunities to provide services to clients in the United States, allowing you to expand your professional experience in a dynamic and international environment.

Key Responsibilities

Follow the Nurse Advice Line scripts when handling different topics.
Identify customer needs, clarify information, research each situation, and provide appropriate solutions.
Manage incoming calls, validate the reason for the call, and route customers to the Nurse Advice Line or Customer Service, as appropriate.
Document enrollee interactions and transactions, including details of calls, complaints, and comments, as well as actions taken.
Take messages from incoming calls when all Registered Nurses are busy at the time of the call.
Refer unresolved customer concerns or grievances to the supervisor or designated departments for further investigation.
Schedule and coordinate Telemedicine appointments with medical staff.
Provide support for other Nurse Advice Line projects.
Ensure confidentiality and compliance with all state and federal regulations applicable to healthcare call centers, including HIPAA, as well as internal policies regarding the proper disposal of confidential information.
Immediately notify the supervisor of any exposure or disclosure of Protected Health Information (PHI).
Comply with core and functional training requirements, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards, including, but not limited to, URAC.

Requirements

Minimum of 1 year of Customer Service experience.
High school diploma (college credits preferred).
Knowledge of computer applications and Microsoft Office.
Excellent verbal, written, and reading communication skills.
Bilingual in Spanish and English preferred, especially for opportunities providing services to clients in the United States.
Strong customer service orientation, empathy, and a proactive attitude.
Availability to work rotating 24/7 shifts (Monday through Sunday, including weekends and holidays).

Benefits

Specialized training in customer service, healthcare regulations, and health-related topics.
24/7 telemedicine services.
Free employee health and wellness programs.
Professional growth and development opportunities.
Paid leave.
Retirement plan.
The opportunity to positively impact the well-being of the population.

Location: Hybrid in Guaynabo or Mayagüez, PR | Remote work may be available, as applicable.
Employment Type: Full-time | Temporary

We are an Equal Employment Opportunity (EEOC) employer.

Quick Apply

Refine Your Search

bilingual call center nurse jobs in juncos, pr

Clinical Screener

Bilingual Call Center Nurse

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for bilingual call center nurse in juncos, pr

Explore jobs in more locations

Join Our Team!

Key Responsibilities

Requirements

Benefits

Job Seeker Tools

Employer Tools

Browse

Stay Connected