Top 2 Patient representative Jobs in Juneau, Ak

Patient Representative Specialist
SouthEast Alaska Regional Health Consortium —Juneau, AK
- $25.00 - $31.88 an hour
- 8 hour shift
- Computer literacy
- BLS Certification
- Office
- Paid parental leave
- Disability insurance
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8h
Lead Patient Access Representative
SouthEast Alaska Regional Health Consortium —Juneau, AK
- $25.00 - $33.71 an hour
- Full-time
- Microsoft Excel
- Ability to walk for extended periods
- Computer literacy
- Paid parental leave
- Disability insurance
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Patient Representative Specialist

SouthEast Alaska Regional Health Consortium -
Juneau, AK

Quick Apply

Job Details

Full-time
$25.00 - $31.88 an hour
8 hours ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
Computer literacy
Administrative experience
High school diploma or GED
Individual consumer customer service
Office experience

Full Job Description

Pay Range:$25.00 - $31.88 Key Essential Functions and Accountabilities of the Job

Manages scheduling resources for patient appointments

Manages communication tools for patient scheduling requests by patients and care teams

Manages the pre-registration review process for insurance verification for upcoming appointments

Manages follow-up appointment request

Retrieves payment collection for services, flat rate services, co-pay or up-front collections

Collects documentation by the requirements and timeliness for registration compliance

Scan registration documents into the electronic health record

Reviews and assigns insurance tiering for proper payor assignment.

Validates insurance eligibility and pre-authorization requirements

Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient-initiated outreach

Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection

Manages multiple worklists assigned: New Patient Registration Worklist

Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS.

Coordinates signing up patients in the MySEARHC patient portal

Enacts SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service delivery

Works well with peers, patients, and leadership

Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.

Identifies community resources, fosters partnerships, and utilizes resources effectively.

Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.

Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources

80% of the job will require registration and insurance verification work, 20% patient and care team scheduling request communication.

Other duties as assigned.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Education and Licensing Required

High School Diploma preferred
Preference given to applicants with advanced degree.
Basic Life Support preferred.

Experience Required

1 year of healthcare, behavioral health, dental, customer service, relevant administrative or office setting experience required.
Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role.

Knowledge of

Available services at SEARHC, other tribal health organizations in Alaska, and community.
Customer service principles.
General knowledge of front-end revenue cycle requirements

Skills in

Skilled at attention to detail and quality data input.
The use of equipment such as computers.
Oral and written, and interpersonal communications.
De-escalation and critical thinking skills

Ability to

Prioritize work and multi-task in a fast-paced office setting with many interruptions
Self-start and willingness to learn
Read and comprehend simple instructions, short correspondence, and memos
Demonstrate time-management, organizational, and customer service skills
Work flexible hours with limited unplanned absence and ability to work independently

Other Qualifications

Strong organizational & time management abilities
Teamwork
Proficient in EHR systems

Additional Details:

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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patient representative jobs in juneau, ak

Patient Representative Specialist

Lead Patient Access Representative

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