Top 66 Configuration management Jobs in Jupiter, Fl

Technical Support Team Lead
PBACO Holding LLC —Palm Springs, FL
- Computer science
- Computer Science
- HIPAA
Quick Apply
3d
Senior Configuration Management Specialist
Power Systems Mfg., LLC —Jupiter, FL
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
IT Engineer Desktop
Health Care District of Palm Beach County —West Palm Beach, FL
- Full-time
- Computer Science
- Inventory management
- 5 years
Functional Architect- Enterprise Learning Management Solutions
Cognizant —Palm Beach, FL
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Senior level
- Analytics
- Paid parental leave
- Employee stock purchase plan
Logistics Business System Manager
Carrier —Palm Beach Gardens, FL
- $96,000 - $192,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- English
- Wellness program
- Paid jury duty
IT Administrator
Related —West Palm Beach, FL
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Online Technology Specialist
Palm Beach State College —Lake Worth, FL
- From $23.51 an hour
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Disability insurance
- Health insurance
End User Support Specialist
Power Systems Mfg., LLC —Jupiter, FL
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Shift Lead Supervisor - WordPress Support
Rocket.net —Jupiter, FL
- Full-time
- Remote
- English
- Mid-level
- Mentoring
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Salesforce Administrator
Meta Power Solutions - PGA —Palm Beach Gardens, FL
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
8d
IT Systems Technician
Max Planck Florida —Jupiter, FL
- Mid-level
- Bachelor's degree
- 2 years
5h
Power Generation Division Technical Services Manager - Renewable Operations Integration
NextEra Energy, Inc. —Palm Beach Gardens, FL
- Full-time
- Engineering
- 8 years
- High school diploma or GED
Field Service Technician
Decypher Technologies —West Palm Beach, FL
- $20 - $30 an hour
- Full-time
- Mid-level
- Analysis skills
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
IT Field Technician / Remote MSP Technician
Geeks Uneek Inc —West Palm Beach, FL
- Full-time
- 5 years
- Driver's License
- Reliable transportation
Quick Apply
Product Services Engineer II
NextEra Energy, Inc. —Juno Beach, FL
- Full-time
- Spanish
- Computer science
- Computer Science
3d
Global Fleet Manager
Power Systems Mfg., LLC —Jupiter, FL
- Full-time
- 5 years
- Engineering
- Product management
Quick Apply
IT Support Technician II - Palm Beach Gardens, FL
Dedicated IT —Palm Beach Gardens, FL
- $55,000 - $65,000 a year
- Hybrid work
- HIPAA
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Developer
Schuyler Line Navigation Company —West Palm Beach, FL
- Full-time
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
System Administrator (ONSITE ONLY)
PBACO Holding LLC —Palm Springs, FL
- Azure
- Mid-level
- Windows
Quick Apply
9d
IT Field Engineer
Forgen —West Palm Beach, FL
- Computer science
- Computer Science
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply

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Technical Support Team Lead

PBACO Holding LLC -
Palm Springs, FL

Quick Apply

Job Details

3 days ago

Qualifications

Customer communication
Application Maintenance

Full Job Description

Summary

The Technical Support Team Lead oversees the day-to-day activities and performance of the Application Support team while remaining hands-on in troubleshooting customer and application issues. As the first level of leadership and technical escalation, this role ensures support requests are properly triaged, investigated, documented, and resolved or escalated. The Team Lead partners with Product, Engineering, QA, and Implementation to resolve issues, improve support processes, and deliver a high level of service. The ideal candidate is organized, technically capable, customer-focused, and comfortable leading a team in a fast-paced healthcare technology environment.

Essential Duties and Responsibilities

Team Leadership & Operations

Lead daily Support team activities; provide guidance, coaching, and training, and assist with onboarding.
Monitor the Support queue to ensure tickets are prioritized, assigned, and driven to resolution, with adequate coverage and balanced workload.
Set clear expectations for ticket quality, responsiveness, documentation, troubleshooting, and customer communication.
Serve as the primary internal escalation point for team questions and complex customer issues.

Technical Support & Troubleshooting

Provide hands-on support for company applications and assist team members with complex investigations.
Ensure appropriate troubleshooting and issue replication before escalation; review logs, data, and system behavior as needed.
Distinguish application defects from user error, configuration, data, or training issues, and identify recurring issues to drive root-cause fixes with internal teams.

Incident Management & Escalation

Coordinate the Support response to high-priority production issues, escalating critical issues promptly.
Maintain clear communication on status, impact, ownership, and next steps through resolution, and escalate systemic or recurring concerns to leadership.

Ticket & Process Management

Ensure tickets contain sufficient detail (problem, affected users, reproduction steps, troubleshooting performed, business impact, priority) before escalation.
Monitor ticket aging, backlog, and response/resolution metrics; identify stalled or misprioritized tickets and drive them forward.
Maintain and improve Support workflows, SOPs, escalation procedures, troubleshooting guides, and knowledge-base documentation.

Customer & Cross-Functional Support

Handle customer concerns professionally and communicate technical issues clearly to both technical and non-technical audiences.
Collaborate with internal teams on customer-impacting issues; surface recurring issues, training gaps, and product feedback.
Ensure Support readiness for new functionality, releases, and implementations, and represent Support in relevant meetings.

Compliance & Other Responsibilities

Maintain confidentiality and comply with HIPAA, privacy, security, and company policies when handling sensitive customer, patient, and company information.
Stay current on company applications and support procedures; perform other duties as assigned.

Supervisory Responsibilities

Provides day-to-day leadership over Technical/Application Support team members, including assigning and monitoring work, coaching, performance feedback, training, and escalating personnel matters to management as appropriate.

Competencies

Technical Troubleshooting: Systematically investigates, reproduces, diagnoses, and resolves application issues.
Leadership: Provides direction, sets expectations, coaches, and holds team members accountable.
Prioritization & Problem Solving: Evaluates business impact, prioritizes competing issues, and identifies root causes rather than symptoms.
Communication & Customer Service: Communicates clearly and professionally while maintaining a customer-focused, objective approach.
Organization & Accountability: Manages multiple tickets, incidents, and priorities with strong follow-through.
Collaboration: Works effectively across Product, Engineering, QA, Implementation, and other teams.
Confidentiality: Exercises sound judgment with confidential, proprietary, or protected health information.

Qualifications

Education and Experience

Bachelor's degree in IT, Computer Science, Information Systems, Healthcare Technology, Business, or related field preferred; equivalent experience considered.
3+ years in technical, application, or software support preferred; 1+ year leading or mentoring a support team preferred.
Experience supporting software applications in a production environment required; healthcare technology experience strongly preferred.

Technical Skills

Strong technical aptitude with experience troubleshooting web-based or enterprise software applications.
Familiarity with ticketing systems (e.g., Jira) and Microsoft Office tools.
Familiarity with databases, SQL, APIs, integrations, or HL7/FHIR is beneficial but not required.

Other Skills and Abilities

Strong organization, attention to detail, and written/verbal communication.
Works independently with sound judgment, remains effective during high-priority incidents, and manages competing priorities in a fast-paced environment.
Knows when an issue should be resolved within Support versus escalated.

Quick Apply

Refine Your Search

configuration management jobs in jupiter, fl

Technical Support Team Lead

Senior Configuration Management Specialist

IT Engineer Desktop

Functional Architect- Enterprise Learning Management Solutions

Logistics Business System Manager

IT Administrator

Online Technology Specialist

End User Support Specialist

Shift Lead Supervisor - WordPress Support

Salesforce Administrator

IT Systems Technician

Power Generation Division Technical Services Manager - Renewable Operations Integration

Field Service Technician

IT Field Technician / Remote MSP Technician

Product Services Engineer II

Global Fleet Manager

IT Support Technician II - Palm Beach Gardens, FL

Developer

System Administrator (ONSITE ONLY)

IT Field Engineer

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