Top 15 Helpdesk technician Jobs in Jupiter Fl

IT Support Technician
MHD Communications —West Palm Beach, FL
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
Quick Apply
Printer Fleet Administrator
Ricoh —Juno Beach, FL
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Jupiter, FL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Service Advisor - Chevrolet of Greenacres
AutoNation —Greenacres, FL
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
14d
Experienced Automotive Shop Foreman
Southern 441 Toyota —Royal Palm Beach, FL
- $80,000 - $120,000 a year
- Weekends as needed
- ASE Certification
- Clean driving record
- Dealership
- Paid holidays
- Health insurance
Quick Apply

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IT Support Technician

MHD Communications -
West Palm Beach, FL

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year

Qualifications

Driver's License
Productivity software support
Desktop (troubleshooting support)

Full Job Description

Reports To
The IT Support Technician will report to the Service Desk Team Lead.

Job Overview
The IT Support Technician role is the foundation of MHD IT support. As the first point of contact with clients, this role sets the tone of communication with the clients, establishes, and maintains the
working relationship. To be successful in this role, the IT Support Technician resolves problems in a timely manner, communicates appropriately with clients, resolve tickets on first contact, resolve
tickets that are escalated from the IT Support Technicians and have the ability to resolve or escalate problem tickets to the Service Desk Team Lead as necessary within established guidelines, as
well as create meaningful and prompt time entries in problem tickets.

Goals:
Meet or exceed SLA times for support work.
Maintain 90%-time utilization rate.
Learn new systems, technologies, and/or procedures to grow in the role, or beyond the role.

Responsibilities and Duties
Always maintain excellent communication and relationships with clients.
Take client requests as they come in.
Create problem tickets and resolve or escalate to Service Desk Team Lead as necessary.
Work problem tickets as scheduled/assigned, escalate as necessary.
Perform onsite work as scheduled/assigned.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Make sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
Maintain ticket time entries as work is being done.
Maintain or supplement documentation within MHD documentation guidelines.
Follow documented procedures for client system changes.
Submit timesheets at or before the specified time.

Qualifications
This role requires 2-4 years of IT support experience (MSP experience preferred).
Technical skills include knowledge of Microsoft Windows 10 operating system, use and support of Microsoft Office applications, support of common business applications, user account
creation and maintenance in Active Directory / Microsoft 365, ability to follow written instructions, general understanding of networking (wired and wireless), general understanding of
printers, and general understanding of VOIP telephone systems.
An IT Support Technician is a good communicator (both written and oral), is a critical thinker, is detail-oriented, enjoys serving others, and is eager to learn.
Working knowledge of virtualization, VMWare, or equivalent.
Strong knowledge of systems and networking software, hardware, and networking protocols.
Experience with scripting and automation tools.
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster
recovery protocols.
Certifications are not required. However, basic certifications from such organizations as CompTIA (ITF+, A+, Network+), Cisco (CCT, CCNA), and Microsoft (MS365 Fundamentals, MTA)
will be welcomed accordingly.

Offered compensation: $55,000/yr - $65,000/yr

Experience and License Requirements

Drivers License

Quick Apply

Refine Your Search

helpdesk technician jobs in jupiter fl

IT Support Technician

Printer Fleet Administrator

Now Hiring IT and Telecom Field Technicians

Service Advisor - Chevrolet of Greenacres

Experienced Automotive Shop Foreman

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