Top 6 Client success manager Jobs in Kalamazoo, Mi

Customer Success Manager
Level Data LLC —Kalamazoo, MI
- $80,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Contracts
- Business
- 401(k) 4% Match
- 401(k) matching
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Senior Customer Success Manager
Level Data LLC —Kalamazoo, MI
- $110,000 - $120,000 a year
- Full-time
- Remote
- Senior level
- Business
Quick Apply

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Customer Success Manager
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Customer Success Manager

Level Data LLC -
Kalamazoo, MI

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Job Details

Full-time
$80,000 - $85,000 a year

Benefits

401(k) 4% Match
401(k) matching

Qualifications

Managing customer accounts
Customer relationship building
Customer retention strategy
Customer satisfaction tracking
Bachelor's degree in business
Software implementation
Mid-level
Managing clients in a customer support role
Contract management experience in education
Customer engagement
Customer relationship management
SaaS platforms
Contracts
Experience with SaaS (as product category for technical sales engineers)
Bachelor's degree in education
SaaS
Cross-functional collaboration
Business
Bachelor's degree in data science

Full Job Description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
Proven track record of achieving GRR and NRR targets
Experience working with state-level education systems or large-scale data environments
Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

Meaningful Impact: Your work directly influences education outcomes.
Collaborative Culture: We value teamwork, transparency, and shared success.
Professional Growth: Opportunities to learn, lead, and make a difference.
Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.

Benefits

Unlimited vacation
4% 401k Match
Competitive Healthcare

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client success manager jobs in kalamazoo, mi

Customer Success Manager

Senior Customer Success Manager

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