Top 41 Customer support representative Jobs in Kalamazoo, Mi

Customer and Sales Support Representative - Salesforce experience required
Forensic Fluids Laboratories —Kalamazoo, MI
- $25 - $45 an hour
- Full-time
- Background check
- Microsoft Outlook
- 5 years
- Paid training
- Health savings account
Quick Apply
13d
Customer Service Representative - 1st Shift, 6:00am - 2:30pm, Mon - Fri
ALLEN DISTRIBUTION —Kalamazoo, MI
- $19 - $20 an hour
- Weekends as needed
- Ability to sit for extended periods
- Entry level
Patient Services Representative I
Midwest Vision Partners —Portage, MI
- Full-time
- High school diploma or GED
- Clinic
- Cleaning
- Paid holidays
- Health insurance
Quick Apply
4d
Client Service Representative
VCA Animal Hospitals —Kalamazoo, MI
- $18 - $21 an hour
- Weekends as needed
- High school diploma or GED
- Critical & Intensive Care
- 1 year
- Paid parental leave
- Disability insurance
Customer Service Representative
AFIXFOR ,Inc. —Portage, MI
- From $17 an hour
- Full-time
- Google Workspace
- Computer literacy
- Office
Quick Apply
5d
Customer Service Representative
Tecniq Inc. —Galesburg, MI
- Computer literacy
- English
- Office
Client Services Representative
Eurofins USA BioPharma Services —Portage, MI
- Full-time
- Microsoft Outlook
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Member Service Representative
Consumers Credit Union —Kalamazoo, MI
- Full-time
- Basic math
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Customer Service Representative
Neighborhood Cleaners —Portage, MI
- $16 - $17 an hour
- Weekends as needed
- Customer service
- In-person
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
8d
Seasonal Customer Experience Representative - Kalamazoo Airport
Enterprise Mobility —Kalamazoo, MI
- $18 an hour
- Urgently hiring
- 18 years or older
- Administrative experience
- High school diploma or GED
- On-the-job training
Technical Services Representative
IPS Corporation —Kalamazoo, MI
- $23 - $27 an hour
- Military
- Writing skills
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
2d
Customer Service Representative - State Farm Agent Team Member
Chad Heeter - State Farm Agent —Battle Creek, MI
- $45,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Part-Time Student Financial Services Representative
Kalamazoo Valley Community College —Kalamazoo, MI
- $20.05 an hour
- Part-time
- Background check
- Office
- University
3d
Customer and Sales Support Representative
Forensic Fluids Laboratories —Kalamazoo, MI
- 5 years
- HIPAA
- Laboratory experience
- 401(k)
12d
Store Support
Home Depot —Portage, MI
- Entry level
- Time management
Marketing Representative
All Weather Seal of West Michigan Inc —Kalamazoo, MI
- $15 - $35 an hour
- Part-time
- Reliable transportation
- Leadership
- Communication skills
- Paid training
- Dental insurance
Quick Apply
Veterinary Customer Service Representative
Family Pet Health Center —Mattawan, MI
- Mid-level
- Cleaning
- Leadership
Quick Apply
Bilingual Member Service Representative
Consumers Credit Union —Kalamazoo, MI
- Full-time
- Bilingual
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Property & Casualty Customer Service Representative
SIAA —Battle Creek, MI
- Full-time
- Computer literacy
- Mid-level
- Office
Quick Apply
Retail Display Installer - Technology
2020 Companies, Inc. —Battle Creek, MI
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- Mileage reimbursement
Quick Apply

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Customer and Sales Support Representative - Salesforce experience required

Forensic Fluids Laboratories -
Kalamazoo, MI

Quick Apply

Job Details

Full-time
$25 - $45 an hour
13 days ago

Benefits

Paid training
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Cold calling
Sales support
Salesforce
Laboratory information management systems
English
Databases
Managing clients in a customer support role
Salesforce Cloud
Bachelor's degree
Calendar management
Sales management systems proficiency
Project task coordination
Organizational skills
Customer support
Customer information system software
Microsoft Outlook Calendar
Editing

Full Job Description

Are you looking to play a critical role in improving people’s lives and positively changing the drug testing of tomorrow?

Why FFL?

At Forensic Fluids Laboratories Inc., we provide fast, accurate drug testing results using the best technology available, done by professionally trained team members and backed by expert testimony.

Location: This position is onsite in Kalamazoo, MI.

As a Customer and Sales Support Representative at FFL, you will:

learn the Customer Service and Sales Support processes.
support the department by answering phone calls and email questions from customers regarding drug testing results, specimen processing, and the drug testing process.
manage Sales Representatives’ calendars and help them schedule meetings (both in-person and remote).
work on identifying target areas for both Sales and result reviews and track success.
manage Scientific Result Review calendars for both Sales and Scientists. Proactively cold call according to plan.
learn to pull results for both Sales and Scientists reviews. Help Marketing.
have expertise in Salesforce (both Classic and Lightning preferred).
enter new customers into LIMS system. Create LIMS profile and maintain that profile to include changes in contact information, completion of training certifications, and other relevant information.
use LIMS system to look up test results, enter customer orders, and train others to do the same.
initiate incident reports when data entry or processing errors are discovered and provide the original report to the department involved and a copy to the Laboratory Director.
learn to fill out RFPs.
get information for Laboratory medical billing credentialing and give to the FFL Credentialing person.
promote new or additional services to new and established customers.
always maintain HIPAA confidentiality and ACCURACY.
ensure maintenance of standardized customer call metrics using Salesforce.

How will you impact the company?

You lead by example.
You improve our relationships, effectiveness, and retention of our customers.
You build a positive brand for FFL as we expand our markets.
You create a culture of success, high performance, and happiness.

What valuable experience and skills will you bring to the table?

You have earned a bachelor’s degree and have ten (10) years or more of Customer and Sales Support and five (5) years or more of Salesforce experience.
Previous administrative experience in a Sales and/or laboratory environment is preferred.
Other required skills include the ability to work independently, manage time effectively, and exercise good judgment and initiative. Must have excellent interpersonal and organizational skills, and the ability to proactively solve problems, plan and coordinate projects, multitask and prioritize, and proofread materials and communications. Knowledge of Microsoft Office software is desired.

Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more.

Is FFL the place for you? We would love to have you apply

Pay: $25.00 - $45.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance

Application Question(s):

This position is ONSITE at our Kalamazoo facility. If you live outside the greater Kalamazoo area are you able to reliably commute daily, or are you willing to relocate?
We require all team members to have had a Covid-19 vaccination in the past, or be willing to be vaccinated for Covid-19 before beginning employment. Are you able and willing to meet this requirement?

Education:

Bachelor's (Required)

Experience:

Customer support: 10 years (Required)
Sales support: 10 years (Required)
Salesforce: 5 years (Required)
laboratory administrative: 2 years (Preferred)
Cold calling: 2 years (Preferred)
Microsoft Outlook Calendar: 2 years (Preferred)

Language:

English (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer support representative jobs in kalamazoo, mi

Customer and Sales Support Representative - Salesforce experience required

Customer Service Representative - 1st Shift, 6:00am - 2:30pm, Mon - Fri

Patient Services Representative I

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Customer Service Representative - State Farm Agent Team Member

Part-Time Student Financial Services Representative

Customer and Sales Support Representative

Store Support

Marketing Representative

Veterinary Customer Service Representative

Bilingual Member Service Representative

Property & Casualty Customer Service Representative

Retail Display Installer - Technology

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