Top 6 Hotel front office manager Jobs in Kalamazoo, Mi

Assistant General Manager - Hotel
Home 2 Kalamazoo Downtown —Kalamazoo, MI
- $60,000 - $70,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Hotel
- Paid time off
- Employee discount
Quick Apply
12d
General Manager
TownePlace Suites by Marriott —Battle Creek, MI
- $60,000 - $65,000 a year
- Full-time
- Background check
- No education required
- Microsoft Office
Quick Apply
11d
Sales Coordinator/Front Office Manager
Image Hotel Management —Kalamazoo, MI
- $16 - $19 an hour
- Full-time
- Mid-level
- Hotel
- Contracts
Quick Apply

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Venue Operations Supervisor | Radisson Plaza Hotel | Part Time
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Coordinate equipment allocation and technical resource deployment. Experience leading technical teams or coordinating event operations.
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hotel front office manager jobs near kalamazoo, mi

Assistant General Manager - Hotel

Home 2 Kalamazoo Downtown
Kalamazoo, MI

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year
12 days ago

Benefits

Paid time off
Employee discount

Qualifications

Customer communication
Teamwork
Expense management
Driver's License
Bachelor's degree
Business Administration
Loss prevention

Full Job Description

Job Description: Assistant General Manager

Position Title: Assistant General Manager/Home 2

Reports To: General Manager

Department: Administrative

Job Overview

Lead the day-to-day operations of the hotel with a primary focus on cultivating an exceptional guest experience and fostering a high-engagement team culture. Serve as a strategic partner to the General Manager, empowering and coaching department leaders to drive operational excellence, guest loyalty, and hotel profitability. Serve as the General Manager in his/her absence.

Duties and Responsibilities

Guest Satisfaction & Experience Excellence

Champion Guest Loyalty: Serve as the ultimate guardian of the guest experience, proactively identifying opportunities to elevate service scores, drive brand loyalty, and create memorable touchpoints.
Service Recovery Leadership: Design, implement, and empower the team with service recovery guidelines. Personally handle complex guest opportunities with empathy and urgency, transforming challenges into loyalty-building moments.
Quality Assurance: Direct front office, food & beverage, and housekeeping/maintenance functions to ensure immaculate brand standards, seamless service delivery, and maximum guest comfort.

Engagement & Culture Building

Foster Vibrant Relationships: Actively engage with guests, team members, owners, and vendors to build a transparent, welcoming, and collaborative hotel community.
Connective Communication: Lead energetic, collaborative weekly alignment meetings with Housekeeping, Maintenance, Front Desk, and F&B personnel to celebrate wins, align on hotel goals, and break down departmental silos.
Cross-Functional Teamwork: Promote a unified "one team" culture through active daily visibility, open-door communication, and seamless shift-to-shift coordination.

Empowerment, Coaching & Accountability

Coaching & Mentorship: Transition traditional supervision into an active coaching model. Conduct regular 1-on-1 development conversations, identify growth paths for high-potentials, and support team members in reaching their career goals.
Empower the Frontline: Equip the team with the tools, training, and decision-making autonomy required to resolve guest requests and operational bottlenecks in real time.
Inspire Accountability: Establish clear, measurable performance expectations for all departments. Celebrate exceptional performance and address gaps constructively through supportive, fair, and documented accountability processes.
Financial & Operational Ownership: Partner with the General Manager to co-author operational strategies and budgets. Empower department supervisors to take ownership of their respective labor costs, inventory, and expense goals.

Safety, Compliance & Risk Management

Secure Environment: Coach the team on proactive safety behaviors, ensuring compliance with federal, state, and local laws regarding health, safety, and alcohol service.
Asset Protection: Lead a culture of stewardship, ensuring preventative maintenance and housekeeping inspection programs are consistently executed to protect the property's physical assets.

Specific Job Knowledge, Skills, and Abilities

Inspiring Leadership: Proven ability to motivate, coach, and build high-performing, accountable teams.
Emotional Intelligence: Exceptional interpersonal and communication skills, with a natural ability to connect authentically with guests and staff from diverse backgrounds.
Advanced Problem Solving: A proactive mindset geared toward anticipating guest needs and solving operational challenges creatively.
Hospitality Savvy: Deep understanding of hotel operations (Front Office, F&B, Housekeeping, Revenue Management) with a track record of driving guest satisfaction metrics.
Business Acumen: Ability to analyze financial data, manage budgets, and balance high-touch hospitality with cost-effective operations.
Adaptability: Highly organized and detail-oriented, with the agility to multi-task in a fast-paced environment and work a flexible schedule (including nights, weekends, and holidays).

Work Environment / Physical Demands

Most work tasks are performed indoors under controlled environmental systems.
Requires the ability to push, pull, lift, or carry up to 25 lbs.
Requires continuous walking, standing, and moving about the property to engage with staff and guests.
Continuous talking and active listening are required to effectively communicate with guests and team members.

Education and Experience

Bachelor’s degree in Hotel Administration, Business Administration, or equivalent experience.
Progressive leadership experience in hotel operations, with a demonstrated history of developing people and improving guest satisfaction scores.

Licenses or Certificates

Ability to obtain and/or maintain any government-required licenses, certificates, or permits.
Valid driver’s license and acceptable driving history.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

Employee discount
Paid time off

Work Location: In person

Quick Apply

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hotel front office manager jobs in kalamazoo, mi

Assistant General Manager - Hotel

General Manager

Sales Coordinator/Front Office Manager

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