Job ID: 526348
CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
The Project Lead is the “voice of the customer” and responsible for the customer experience from the estimate to on-site delivery. To achieve Oldcastle's goal to enhance “ease of doing business,” a role to represent the customer’s voice in our facilities has been developed to ensure 100% customer satisfaction on ALL sales orders. The Project Lead drives all activities from the point of sale to on-site delivery including coordinating with engineering, approval of submittals, scheduling with production and on-site delivery with the customer and transportation. The Project Lead acts as the main point of contact for customers and vendors on assigned sales orders and is directly responsible for monitoring the project costs and compliance with contract documents, attending job meetings and balancing the customer and OI with ours throughout the entire process.
Job Location
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This position will be located at our plant in Kalamazoo, MI.
Job Responsibilities
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Primary responsibility is being the “voice of the customer” in OI facilities.
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Responsible for managing multiple sales orders concurrently.
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Upon sales order assignment by the C.O.M, share responsibility with the O.S.R and Est. to hold a Turnover/Kick Off meeting at the point of sale to ensure all needed information and paperwork are complete; that the scope of work is clear; review the estimate and confirm values for all items; and begins the process of scheduling the project with production to align with “Customer Ship Date” in AX.
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From point of sales order assignment, the P.L. becomes the point of contact for the customer. They must ensure the customer is kept up-to-date from production schedule to on-site delivery.
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Provide direction and oversight to all aspects of the project team: engineering, production planning, transportation, procurement and accounting.
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Prepare any applicable change order proposals in a timely manner, whether owner/ client/ engineer request or by generation from OI.
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Monitors the progress and status from the point of sales as it moves through the process, and acts to problem solve proactively, offers technical advice, and assists other staff to expedite assigned projects, removes obstacles which may cause a project to fall behind schedule.
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Ensures a mentality of continuous improvement of processes and systems.
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If needed, coordinate site visits and work with the customer to ensure that all issues that arise from the point of sale to completion of the project are resolved promptly, including but not limited to change orders, adjustments to schedule and collect information as appropriate to each assigned project. Identify and requisition special purchase items as required.
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Managing the required submittals/approvals with customer as required.
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Communicate with the Transportation department on the initial delivery needs of the customer and follow up when required.
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Working with other project managers and the plant manager to manage the long-term schedule to minimize conflicts with operational restrictions.
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Estimating projects and getting quotes to sales by bid dates.
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Contacting vendors for pricing as needed.
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Work cross-functionally with sales, inside sales, operations, and management.
Job Requirements
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Bachelor’s degree or equivalent work experience required. *Civil Engineering preferred.
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3+ years Project Management experience.
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Demonstrated ability to manage several large to small, complex projects simultaneously.
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Intermediate to advanced knowledge of MS Office (Word, Excel, PowerPoint and Outlook).
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Ability to review and work from production schematics and engineering drawings.
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Strong organizational and communication skills.
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Experience within the construction or precast concrete industry.
What CRH Offers You
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Highly competitive base pay
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Comprehensive medical, dental and disability benefits programs
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Group retirement savings program
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Health and wellness programs
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An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH Americas Building Products (ABP), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
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