Beacon is a successful and national private-equity-backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.
Orientation and annual training play a critical role in shaping the success of our organization by providing the support our teams need to be competent and confident in their roles. Maintaining ongoing learning at a retainable pace contributes directly to the organization’s care, compliance, and sustainability. This department has specific expectations to ensure effective staff knowledge, compliance, and excellence.
For Beacon Specialized Living to be a learning organization, we must have an organizational culture with a cadence of continuous learning.
The Trainer in the Learning and Development department is responsible for improving the quality of work and productivity of the organization's employees. This position assesses property-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for all employees. This position actively searches, creatively designs, and implements effective methods to educate, enhance performance, and recognize performance. This position also monitors all industry training regulations and ensures 100% training compliance across all Beacon markets they support.
- Schedule and deliver engaging and effective training sessions, workshops, and virtual instructor-led courses to meet company goals, objectives, and standards.
- Responsible for implementing all regulated and developmental training for assigned Beacon areas. Completes or facilitates all required training of Direct Support Professionals (Level 0-5) and direct care staff, including but not limited to onboarding program, orientation, shadow shift(s), and competency training to ensure the implementation of high-performance standards and a smooth transition and integration into the organization.
- Ensure all Beacon training courses are consistently executed to meet all state licensing requirements.
- Responsible for implementing all regulated and developmental training for assigned Beacon areas. Completes or facilitates all required training of Direct Support Professionals (Level 0-5) and direct care staff for annual certifications and regulatory requirements.
- Maintain a positive and empowering environment that challenges employees to reach their potential and promotes a caring, people-first attitude.
- Provides area communications to ensure employees know training and development events and resources.
- Provide information for the corporate training calendar for Beacon.
- Coordinates and schedules training sessions, ensuring minimal disruption to daily operations.
- Provide training as assigned, which may include live training sessions, instructor-led virtual sessions, and monitoring of virtual training on the company learning management system (LMS).
- Foster a positive learning environment that encourages employee engagement and participation. Monitor for understanding and engagement and adjust for learning style and/or understanding as indicated.
- Monitors training and development needs for all DSPs and home/location/program staff to identify gaps and areas for improvement.
- Consult with Beacon Specialized Living Services (BSLS) managers and supervisors to assess training needs and support their development.
- Observe and ensure all operations and company policies are understood and followed in the homes during post-training follow-up visits. Engage staff in corrections immediately and provide feedback and support to the home manager and operations supervisor for ongoing improvement.
- Promote a robust learning-based environment and ensure staff access to top-of-the-line training and educational opportunities.
- Provide feedback to subject-matter experts on instructional design and training techniques to improve their presentations and staff training, as indicated.
- Provide documentation and reporting on training activities.
- Ensure all training documentation is received for storage in employee LMS file daily.
- Monitor and document training compliance tracking to ensure accurate and up-to-date training compliance reports. Review reports with operational leadership to promote training compliance.
- Contribute to the development and maintenance of the leadership team's training report, including, but not limited to, training activities, number of attendees, training evaluations, etc.
- Conduct follow-up studies of all completed training to evaluate and measure results.
- Works effectively as a team member with other members of management and the HR and Recruiting staff.
- Assist with job fairs and in-home hiring events; provide feedback to recruiters on the quality of new hires.
- Participate in the weekly onboarding call to review orientation progress for new hires.
- Trainers are expected to meet weekly productivity goals.
- Performs other duties as assigned or requested.
- Solid Understanding of Beacon Specialized Living Mission and Values and all operations.
- Solid Understanding of the roles and responsibilities of all BSLS Staff.
- Ability to analyze necessary skill sets and research training availability for all BSLS positions
- Communication
- Consultation/Coaching
- Global & Cultural Awareness
- Some HR expertise
- Relationship Management
- Solid written and verbal skills
Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive; ADP for payroll system including Workforce Now, Enhanced Time and Attendance, Clarity, and others. You will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future.
Supervisory Responsibility:
This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the field.
The majority of the job duties will be performed at various locations. However, some work may be performed at home-like setting or community facilities with the potential of exposure to infections disease. Universal precautions are required to minimize the risk of infections. Work sites may include locations that are not barrier-free. Duties are performed in an environment where the potential for physical aggression from residents exists. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smart phones.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00
p.m. Some night and weekend work may be required to provide training to staff who work evening and weekend shifts.
Travel up to 75% of the schedule to provide on-site training at various Beacon locations as assigned.
- Bachelor's degree preferred in Instructional design, Education, Organizational Development, Human Resources, or a related field.
- Two years of experience as a trainer/training facilitator, educator, or similar role.
- Understanding of adult learning principles and instructional design methodologies.
- Highly organized and motivated for the position demands.
- Effective communicator, both verbally and in writing.
- Basic computer skills.
- Must possess a valid Driver’s License.
- Proficient in speaking, reading, and writing in English required
- Must maintain trainer certification in a de-escalation program as required (CPI, SCM, HWC, Ukeru).
- Must maintain trainer certification in CPR, QPR, Gentle Teaching, or other programs as required by Beacon Leadership.
It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities.
