Top 44 Retention representative Jobs in Kalamazoo, Mi

Contact Center Operations Director (Full-Time)
Gryphon Place —Kalamazoo, MI
- Weekends as needed
- 5 years
- Master's degree
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
6d
Mortgage Servicing Representative
Arbor Financial Credit Union —Kalamazoo, MI
- $18.86 an hour
- Full-time
- Computer literacy
- Research
- Office
- Profit sharing
- Health savings account
Customer and Sales Support Representative - Salesforce experience required
Forensic Fluids Laboratories —Kalamazoo, MI
- $25 - $45 an hour
- Full-time
- Background check
- Microsoft Outlook
- 5 years
- Paid training
- Health savings account
Quick Apply
School Leader
Choice Schools Associates —Springfield, MI
- Full-time
- School experience
- Continuous improvement
- Children
Quick Apply
MFT Supervisor
Catholic Charities West Michigan —Kalamazoo, MI
- Up to $58,905 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Office
Child Welfare - Foster Care Specialist
FAMILY & CHILDREN SERVICES, INC. —Kalamazoo, MI
- $41,600 - $52,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Customer and Sales Support Representative
Forensic Fluids Laboratories —Kalamazoo, MI
- 5 years
- HIPAA
- Laboratory experience
- 401(k)
Sales Representative - Kalamazoo, MI - Surgical Technologies
Stryker —Kalamazoo, MI
- Full-time
- Office
- Driver's License
- Bachelor's degree
- Health savings account
- AD&D insurance
3d
Human Resources Business Partner
Michigan Paving and Materials —Kalamazoo, MI
- Weekends as needed
- Microsoft Excel
- Up to 50% travel
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Human Resources Manager (Full-Time)
Gryphon Place —Kalamazoo, MI
- Full-time
- Hybrid work
- 5 years
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
6d
Account Representative - State Farm Agent Team Member
Ryan Smeader - State Farm Agent —Kalamazoo, MI
- $32,000 - $60,000 a year
- Full-time
- Bilingual
- Computer literacy
- Office
- Paid training
- Paid time off
Quick Apply
8d
Families Together Building Solutions Supervisor/Worker
Catholic Charities West Michigan —Kalamazoo, MI
- Up to $58,905 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Office
- Flexible schedule
Part Time Community Assistant
Asset Living —Kalamazoo, MI
- $13.73 an hour
- Part-time
- OSHA
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Traveling Sales Manager
Milan Laser Hair Removal —Kalamazoo, MI
- $64,800 a year
- Full-time
- Mid-level
- Residential
- Travel
- Disability insurance
- Health insurance
Quick Apply
6d
Human Resource Manager
Lakeview School District —Battle Creek, MI
- $72,000 - $80,000 a year
- Extended hours
- Microsoft Word
- Microsoft Excel
- Ability to walk for extended periods
Quick Apply
MiCAL Crisis Manager (Full-Time)
Gryphon Place —Kalamazoo, MI
- Full-time
- LPC
- Psychology
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
6d
Business Development Representative-Remote-Fort Wayne is the territory
Arcem Entry Systems —Kalamazoo, MI
- $80,000 - $100,000 a year
- Remote
- Mid-level
- 3 years
- Business development
- Fuel card
- Health insurance
Quick Apply
Sales/Marketing Manager
K & S Vending Services, Inc. —Mattawan, MI
- Up to $100,000 a year
- Full-time
- Clean driving record
- Sales
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Associate Engagement Coordinator
Family Fare —Battle Creek, MI
- Full-time
- Microsoft Excel
- Ability to walk for extended periods
- Mid-level
Quick Apply
Medical Social Worker - PRN Status - Bronson Methodist Hospital
Bronson Healthcare —Kalamazoo, MI
- 8 hour shift
- Master of Social Work
- Writing skills
- LPC
9d

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Contact Center Operations Director (Full-Time)

Gryphon Place -
Kalamazoo, MI

Quick Apply

Job Details

Full-time
6 days ago

Benefits

Paid holidays
Health insurance
Paid time off
Retirement plan

Qualifications

Contract management
Contract law compliance support experience
Contract performance monitoring
Supervising experience
Bachelor's degree
Social service program quality assurance
Forecasting
Leading team collaboration initiatives
Managing projects
Process improvement planning
Managing business operations budgets
Project leadership
Team motivation (leadership skill)
Staffing management
Cross-functional communication
Organizational budget management
Strategic workforce planning

Full Job Description

Description:

Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We’re committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you’re looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive.

STATEMENT OF THE JOB

The Contact Center Operations Director is responsible for overseeing the operations of the Contact Center, which provides 211 information and referral services, 988 suicide and crisis intervention, and after-hours support for community mental health organizations. This role ensures systems, processes, and operations are effective, efficient, and aligned with organizational and contractual expectations. It serves as a strategic partner and collaborator with the Directors of 2-1-1 and Crisis Services to support staff readiness and engagement through thoughtful systems and equitable operational practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Systems & Quality

Lead the development and implementation of standardized policies, protocols, and training frameworks across the 2-1-1 and Crisis teams.
Ensure all operational procedures are consistent, efficient, and reflective of best practices in crisis and information services.
Collaborate with leadership to develop and maintain systems that track quality, performance, and compliance, and implement corrective actions as needed.
Support accreditation and certification processes (Inform USA, AAS, COA, etc.) by ensuring documentation and practices meet standards.
Forecast staffing needs, ensuring cost-effectiveness and adequate coverage.
Create workflows and systems that improve efficiency, productivity, and service quality.
Develop productivity expectations based on call type, line, and service demands.

Equity & Wellbeing

Embed diversity, equity, inclusion, and belonging (DEIB) principles into all operational and training systems.
Assess and improve internal processes through an equity and wellbeing lens, ensuring they foster fairness, accessibility, and respect.
Collaborate with team leaders to identify and address systemic barriers to staff success and satisfaction.

Training & Development

Develop and coordinate comprehensive training plans for both 2-1-1 and Crisis Services staff to ensure consistent skill-building and knowledge retention.
Curate and deliver training content that reflects trauma-informed, person-centered, and culturally responsive practices.
Partner with department directors to create feedback loops that measure training effectiveness and identify continuous improvement opportunities.

Collaboration & Leadership

Serve as a connector and facilitator between operations, HR, and program leadership to align processes with organizational goals.
Promote a workplace culture that values collaboration, transparency, and shared accountability.
Support cross-departmental initiatives that strengthen Gryphon Place’s overall organizational health and impact.

Requirements:

EDUCATION AND EXPERIENCE

Required:

Bachelor’s degree in business, operations, project/change management, or related field.
Minimum of 5 years of experience in program or operations management, including experience with process improvement or training systems.
Minimum of 3 years of supervisory or management experience, preferably within a multi-program or crisis services environment.
Excellent communication, facilitation, and organizational skills.
Experience collaborating across departments and managing complex projects.
Experience managing contract compliance, quality assurance, and operational systems required.
Demonstrated ability to forecast staffing, manage budgets, and implement cost-effective strategies

Preferred:

Master’s degree in organizational leadership or a related field.
Experience in behavioral health, crisis intervention, or nonprofit human services.
Familiarity with accreditation processes (AAS, Inform USA, COA).
Understanding of contact center operations.
Knowledge of 211 and 988 systems and crisis intervention services

KNOWLEDGE / SKILLS / ABILITIES

Equity-minded leadership
Process design and evaluation
Emotional intelligence and collaboration
Ability to analyze data, identify trends, and implement process improvements.
Excellent organizational skills, with the ability to manage multiple priorities and deadlines.
Strong communication and interpersonal skills, with the ability to collaborate across teams and with external partners.
Demonstrated leadership skills with the ability to inspire, support, and hold others accountable.
Proficiency in using technology platforms, data tracking, and reporting systems.

Work Environment

This position operates in a hybrid work environment with flexibility for on-site and remote work, depending on operational needs. Occasional evening and weekend availability may be required

Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.

Quick Apply

Refine Your Search

retention representative jobs in kalamazoo, mi

Contact Center Operations Director (Full-Time)

Mortgage Servicing Representative

Customer and Sales Support Representative - Salesforce experience required

School Leader

MFT Supervisor

Child Welfare - Foster Care Specialist

Customer and Sales Support Representative

Sales Representative - Kalamazoo, MI - Surgical Technologies

Human Resources Business Partner

Human Resources Manager (Full-Time)

Account Representative - State Farm Agent Team Member

Families Together Building Solutions Supervisor/Worker

Part Time Community Assistant

Traveling Sales Manager

Human Resource Manager

MiCAL Crisis Manager (Full-Time)

Business Development Representative-Remote-Fort Wayne is the territory

Sales/Marketing Manager

Associate Engagement Coordinator

Medical Social Worker - PRN Status - Bronson Methodist Hospital

I want to receive the latest job alert for retention representative in kalamazoo, mi

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