Top 141 Medical office assistant Jobs in Kalamazoo Mi

Treatment Navigator
OptiMed Health Partners —Kalamazoo, MI
- $19 - $24 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Medical Scribe
ScribeAmerica —Kalamazoo, MI
- Part-time
- 18 years or older
- Computer literacy
- HIPAA
- Paid training
- Dental insurance
Medical Receptionist
KALAMAZOO ANESTHESIOLOGY, PC —Portage, MI
- $19.00 - $21.50 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Clinic
- Dental insurance
- 401(k)
Quick Apply
Medical Receptionist KAL
Beacon Health System —Kalamazoo, MI
- Full-time
- High school diploma or GED
- 1 year
- Entry level
Medical Receptionist
Dermatologists of Central States —Kalamazoo, MI
- High school diploma or GED
- Medical terminology
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Plastic Surgery Receptionist
Dermatologists of Central States —Kalamazoo, MI
- Surgery
- High school diploma or GED
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
Medical Receptionist 1 KAL
Beacon Health System —Kalamazoo, MI
- Part-time
- High school diploma or GED
- 1 year
- Entry level
Patient Access Rep KAL
Beacon Health System —Kalamazoo, MI
- Full-time
- Hospital
- High school diploma or GED
- 1 year
9d
Dental Front Desk / Patient Care Coordinator
Woods Lake Dental —Kalamazoo, MI
- From $18 an hour
- Part-time
- Dental office
- Clinic experience
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d
Practice Support Assistant (Clinic Receptionist) - Part time, 32 hours per week - Bronson Internal Medicine - John St., Kalamazoo
Bronson Healthcare —Kalamazoo, MI
- Part-time
- Hospital
- Basic math
- Internal Medicine
Practice Support Assistant (Clinical Receptionist) Full-Time, 40 hours per week – Bronson Urogynecology Specialists- Mattawan, MI
Bronson Healthcare —Kalamazoo, MI
- Full-time
- Hospital
- Basic math
- High school diploma or GED
Medical Receptionist - KAL
Beacon Health System —Kalamazoo, MI
- Full-time
- High school diploma or GED
- 1 year
- Entry level
13h
Practice Support Assistant - Phone Scheduling - M-F 8:00-4:30 Kalamazoo Onsite - Bronson Sports Medicine
Bronson Healthcare —Kalamazoo, MI
- Full-time
- Hospital
- Basic math
- High school diploma or GED
5d
Registration and Scheduler
WMU Homer Stryker, M.D. School of Medicine —Kalamazoo, MI
- $15.90 - $22.90 an hour
- Overtime
- Spanish
- Writing skills
- English
- Health savings account
- Paid holidays
Quick Apply
7d
Health Information Technician - Full Time
FAMILY HEALTH CARE CENTER OF KALAMAZOO —Kalamazoo, MI
- Full-time
- HIPAA
- High school diploma or GED
- Children
Quick Apply
12d
Front Desk
ProSmile —Kalamazoo, MI
- Full-time
- Dental office
- High school diploma or GED
- Computer skills
- Health savings account
- AD&D insurance
7h
Front Desk Receptionist (Kalamazoo)
DENTAL DREAMS —Kalamazoo, MI
- $14 - $17 an hour
- Full-time
- Spanish
- Dental office
- Entry level
- Health insurance
- Dental insurance
Quick Apply
5d
Practice Support Assistant Float – Full-Time
Bronson Healthcare —Kalamazoo, MI
- Full-time
- Float pool
- Hospital
- Basic math
Customer Service Associate - 5A - 16 hours weekly/1st shift- Kalamazoo
Bronson Healthcare —Kalamazoo, MI
- Part-time
- Hospital
- High school diploma or GED
- Entry level
5d
Patient Registration Technician-Full Time
FAMILY HEALTH CARE CENTER OF KALAMAZOO —Kalamazoo, MI
- Weekends as needed
- Spanish
- Computer literacy
- HIPAA
Quick Apply

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Treatment Navigator

OptiMed Health Partners -
Kalamazoo, MI

Quick Apply

Job Details

Full-time
$19 - $24 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
HIPAA compliance
Customer service
Call center experience
Medical office experience
HIPAA
High school diploma or GED
Healthcare privacy protection
CRM system proficiency
Cross-functional collaboration
Cross-functional communication

Full Job Description

JOB DESCRIPTION: Treatment Navigation Specialist

The Treatment Navigation Specialist is responsible for being the first line of contact for our customers. They promote a positive environment and are responsible for assisting various aspects within a Call Center. This includes, acting as a liaison between clinical staff, external parties, and the sales department. The Treatment Navigation Specialist is also responsible for providing a concierge service at the highest level possible.

The Treatment Navigation Specialist ensures effective inbound/outbound communications in a timely manner. Duties include managing inbound/outbound calls, documenting all lines of communication, and assisting with issues in a timely manner. The Treatment Navigation Specialist will communicate with patients, payors, healthcare providers, clients, and other OptiMed stakeholders.

The duties and responsibilities of the Treatment Navigation Specialist include, but not limited to:

Utilize verbal communication strategies to effectively address caller requests.
Professionally handle a high volume of complex inbound/outbound calls.
Discuss products, services, and ensure a textbook customer experience.
Effectively handle complaints while consistently demonstrating behaviors that are respectful and productive to an excellent experience.
Build relationships and trust with clients, patients, and other stakeholders.
Address customer issues and ensure effective and long-term solutions.
Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA.
Work with various departments to support the mission, vision, and values of OptiMed Health Partners.
Receive feedback, promote a positive work environment, and leverage strengths to teach the team.
Able to adapt and overcome challenges with the team while maintaining the highest quality standards.

SUPERVISORY RESPONSIBILITIES

The Treatment Navigation Specialist has no direct reports.

QUALIFICATIONS

TheTreatment Navigation Specialist shall meet these requirements.

High school diploma or GED required.
Associate’s degree preferred.
Two (2) years of previous experience in Customer Service role required,
Proficient in operating a CRM, EMR, or Call Center Solution.
Must have excellent communications skills in both written and verbal forms.
Must be able to work effectively with various levels within the organization, including staff, leadership, patients, pharmacist, sales, and other clients or stakeholders.

PREFERRED SKILLS

The Treatment Navigation Specialist will share these preferred skills:

Is effective in a variety of communication styles, that can provide timely and accurate information.
Is persistent in accomplishing objectives despite obstacles and setbacks.
Understands different situations can call for different approaches, while reacting accordingly.
Can prioritizes work to meet commitments and organizational initiatives.
Applies others’ diverse experiences, styles, background, and perspectives to obtain results.
Can juggles multiple activities and utilizes their knowledge of internal support and processes.
Can demonstrate a variety of multi-mode communication skills, listens, relates and comfortably collaborates effectively with various stakeholders.
Maintains a positive attitude despite adversity. Follows through on commitments and is direct and truthful. Shows a commitment to continuous improvement and excellence.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, and other platforms.

PHYSICAL DEMANDS

The Treatment Navigation Specialist must be able to spend a considerable time viewing a computer monitor and sit for prolonged periods of time. Additional tasks may include, lifting, bending, standing, or walking for short periods of time.

WORK ENVIRONMENT

The Treatment Navigation Specialist thrives in a fast-paced work environment which may vary from an office/desk type confinement to being required to spend most of the day on their feet, assisting in other departments.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Call center: 2 years (Required)
Customer service: 2 years (Required)
Medical office: 2 years (Required)

Ability to Commute:

Kalamazoo, MI 49009 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

medical office assistant jobs in kalamazoo mi

Treatment Navigator

Medical Scribe

Medical Receptionist

Medical Receptionist KAL

Medical Receptionist

Plastic Surgery Receptionist

Medical Receptionist 1 KAL

Patient Access Rep KAL

Dental Front Desk / Patient Care Coordinator

Practice Support Assistant (Clinic Receptionist) - Part time, 32 hours per week - Bronson Internal Medicine - John St., Kalamazoo

Practice Support Assistant (Clinical Receptionist) Full-Time, 40 hours per week – Bronson Urogynecology Specialists- Mattawan, MI

Medical Receptionist - KAL

Practice Support Assistant - Phone Scheduling - M-F 8:00-4:30 Kalamazoo Onsite - Bronson Sports Medicine

Registration and Scheduler

Health Information Technician - Full Time

Front Desk

Front Desk Receptionist (Kalamazoo)

Practice Support Assistant Float – Full-Time

Customer Service Associate - 5A - 16 hours weekly/1st shift- Kalamazoo

Patient Registration Technician-Full Time

I want to receive the latest job alert for medical office assistant in kalamazoo mi

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