The Resident Property Manager is fully accountable for all property operations. The purpose of the Resident Property Manager is to effectively manage and coordinate employees, activities and available resources in order to accomplish property objectives as set forth by the Regional Manager and IMI Asset Manager. These objectives will include maximizing occupancy levels and property values. In addition, the Resident Property Manager will train the Assistant Manager to assume all duties of Resident Manager in the event of the Resident Manager’s absence. The Resident Manager is also responsible to ensure that all employees are fully trained in their job duties and IMI policies and procedures; to include training required to maintain compliance.
Duties and Responsibilities
Conduct all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, Section 8 and all other laws pertaining to multifamily housing. Tax Credit compliance training preferred. Financial - In conjunction with the property Asset Manager, the Resident Manager will assist in formulation of budgets for each upcoming calendar year. The Resident Manager is responsible for staying within the established budget guidelines throughout the year.
Oversees all daily operations of the property, including:
- Ensures that all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made daily. Performs evictions, utility cut-offs, and tenant notices as required on delinquent rents.
- Provides constant vendor/contractor communications concerning work scheduling, billings, vendor relations, W9’s, and certificates of insurance. Resident Manager is responsible for approving and submitting all invoices in a timely manner to corporate office for payment.
- Maintains all on site local and state licenses.
- Oversees all daily operations of the property.
- Approves property expenditures and oversees petty cash.
Personnel
- Recruit, hire, train, and supervise all on-site property staff in order to achieve operational goals of assigned property. This process includes new employee orientation, review and approval of timesheets, and instructing and advising on-site staff of employee policies and procedures.
- Conducts ongoing training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed.
Administrative/Office
- Ensures that lease files are completed properly and recertifications are done before the required date.
- Approves all rental applications and signs new move-in contracts and addenda.
- Conducts property inspections with local housing authorities, local, regional and national government agencies, property owners, and IMI Asset Management team.
- Ensure that the property meets all requirements as outlined in IMI audits and regulatory agency audits.
- Responsible for office opening on schedule, condition of office, grounds, and common areas.
- Attends professional development courses as defined by the IMI.
- Maintains records on all aspects of management activity on a daily, weekly and monthly basis both manually and electronically.
- Submits required reports to corporate office on a weekly and monthly basis.
Resident Relations
- Maintains positive employee service attitude.
- Ensure employees are in compliance with all Fair Housing laws.
- Makes periodic inspections with residents of move-in/move-outs.
- Perform occupied unit inspections as required by IMI policies.
- Reviews all notices to vacate to determine the cause of the move-out. Locates any problem areas and develops plans for process improvement.
- Follows IMI policies and procedures to maintain positive resident communications; e.g., resolving complaints, service requests, etc.
Maintenance
- Physically walks and inspects the entire property on a regular basis, at least once a day, including verifying the condition of the overall property, common areas, and vacant apartments.
- Updates Regional Manager of physical and economic occupancy status on a weekly basis. Coordinates with maintenance staff to ensure timely turnover of apartments after move-out.
Marketing/Leasing
- Conducts market surveys weekly/monthly (as owner requires) and provides trend report. Periodically shops competing properties and is aware of neighborhood market conditions.
- Shows apartments, handles incoming phone calls from prospective new residents and completes appropriate paperwork as needed.
- Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
Safety
- Reports all liability and property incidents to the corporate office immediately. Ensures that all workers' compensation claims are reported and proper paperwork is completed.
- Resident Manager completes any pertinent safety checklists with maintenance staff.
General
- Performs any additional duties or tasks as assigned by the Regional Manager or IMI.
- Becomes familiar with the company’s strategic goals each year, striving to accomplish the goals at the site level.
- Strives for superior customer service in all areas, including customer service within the company as well as outside the company with residents and vendors.
Qualifications & Requirements
Experience in on-site property management preferred. Must have a background in supervision and a successful track record of accomplishments. Computer Skills: Word processing software, spreadsheet software, Internet, email software, and on-site rental system software. Office Equipment: Personal computer, calculator, typewriter, copy machine, fax machine, telephone, key machine. Work Hours: Main office hours vary depending on unit count. Must be available evenings, nights and weekends for staffing needs and emergencies.
- High School diploma or equivalent required; college degree preferred.
- Certified Apartment Manager (CAM), Residential Apartment Manager (RAM) or Certified Property Manager (CPM) certification preferred.
DRIVING REQUIREMENTS
- Frequent need (10% to 15% of the time) to utilize personal transportation to inspect properties and surrounding neighborhood, trips to the bank, etc.
- Must have valid driver's license and automobile insurance.
ADDITIONAL REQUIREMENTS
- Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the IMI Employee Handbook, or otherwise communicated (verbally or in writing) to employees.
- This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by the Regional Manager or IMI Asset Management Team.
- This job description does not constitute an employment contract between the company and any employee.
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the property or work area.
- Salary DOE. Infinity Management & Investments, LLC is an Equal Opportunity Employer and a Drug Free Workplace.
- This is an hourly position.
