SUMMARY:
Responsible for selling parts to all clients: over the counter, through the store, or on the phone, to meet the store’s sales objectives; Assisting customers with purchases and inquiries in a friendly and professional manner; ensures a positive shopping experience by providing exceptional customer service to all clients, customers, and vendors. Maintain a good working relationship with customers to encourage repeat and referral business.
ESSENTIAL DUTIES include the following. Other duties as assigned by management.
Proficient in the use of the computer system to perform sales, credits. transfers, warranties and adjustments to service the client’s needs.
Assists all clients (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Informs clients of companion part requirements and specials and ensures that the client is exposed to the full product line.
Inform and promote the NAPA Rewards Program to customers.
Answers phone calls, provide price quotes and other information.
Provides a high level of service to internal and external clients.
Ensure that customer complaints are handled professionally, promptly, and friendly.
Pull and fill out orders from stock and follow up on back ordered parts
Utilize the store’s price plan & matrix when selling all parts.
Immediately notify Store Leaders of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notify the client when special ordered parts have been received on a timely basis.
Follows up on back-ordered parts.
Verifies will-call, special-order parts, and returns weekly to vendors, or stocks those items not picked up.
Assist daily in restocking and replenishing the Retail Sales Area (RSA) with inventory.
Assist outside sales representatives with their orders.
Ensures that all charge sales are signed by the customer.
Ensure that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Keeps orderly and accurately, records of all orders and special-order parts.
Sets up orders for daily shipment, delivery, or pick-up for transfers and deliveries.
Upon assignment, staff will work in the warehouse & delivery positions.
Solicit assigned accounts by phone.
Keeping front and rear counter areas always clean and uncluttered; always ensuring the area is safe.
Cleans computer terminals and printers daily.
Completes and remains current with all mandatory manufacturing, safety compliance,
safeguards, and cybersecurity training.
Participates and complete in all training programs that are made available for the ISS (Counterperson) position, which includes Store Processes and Procedures.
Keeps current on new products and product updates.
Participates with the Leader in maintaining a lost sales tracking program.
Understands & upholds the store standards.
Maintains professional appearance and hygiene; Ensure work uniform and name badge always worn.
Other duties assigned by management.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge. skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma and/or General Education
Diploma (GED) or technical school: or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules. operating and maintenance instructions. and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
NAPA Fast Tracs Training Program
Automotive Service Excellence (ASE) Certifications
Maintain a current Driver’s License and clean Driver’s Abstract
WORK HOURS:
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds with the assistant of safety gears, equipment, or PPE, and occasionally lift and/or move up to 50 pounds with the assistant of safety gears, equipment, or PPE. Rarely lift up to 100 pounds, requiring assistance from PPE, tools and equipment for items over 60 pounds.
Personal Protective Equipment (PPE) includes back brace, hand, head, foot, eye, face, and body protection. Goggles/eye protection, gloves, ear plugs, and back brace are provided by the organization and must always be included in their toolbox or workstation. PPE approved clothing/uniform and footwear, closed-toe, steel toes and slip-resistant soles, worn at all times.
WORK ENVIRONMENT:
The work environmental characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to toxic or caustic chemicals, fumes or airborne particles; moving mechanical parts, equipment; high precarious places. Outside weather conditions range from moderate cool to extreme heat and/or humid, wet/rain conditions; risk of electrical shock; explosive; noise level in the work environment is usually moderate.
Full-time position with excellent benefits, including medical, dental, vision insurance coverage, 401(K) for qualified employees.
