We are seeking an LMS Administrator to work in a hybrid role at our client site in Kankakee, IL. The role is W2 hourly with Roth Staffing (Ledgent is a division of Roth), with all work taking place for our client. No 3rd party candidates can be considered.
Pay Rate: $55.00 -$66.43/hr.
Start/End Dates: 8/31/2026 - 8/30/2027; could be extended or converted to full time with the client
Location Specifics:
- Hybrid/Remote in Kankakee, IL
- Hiring manager would prefer someone within reasonable proximity to Kankakee to allow for occasional in-person meetings if needed.
Job Description:
The LMS Administrator provides day-to-day LMS operational and administrative support for our client Enterprise within SAP SuccessFactors/Plateau.
The role centers on completing Service NOW tickets, which involves troubleshooting, item/course setup, curricula and assignment profiles, enrollments, reporting, and documentation.
The role addresses high-volume operational demand and reduces turnaround time for our client's Enterprise LMS requests, freeing strategic capacity and improving the learner experience.
This role may also collaborate with Learning Partners across the enterprise, within the established governance model, to ensure adequate support and standardization of learning administration across our client.
1. Process and track requests via ServiceNow list; triage/escalate technical issues with HRIS/IT or enterprise LMS teams as required.
2. Create, revise, and maintain training items, curricula, and learning plans in SuccessFactors/Plateau.
3. Troubleshoot user access, assignment, and completion issues and communicate clear guidance to end users.
4. Set up courses/sessions; manage enrollments, equivalencies, completions, and approvals.
5. Configure and maintain assignment profiles/audience rules.
6. Generate LMS reports
7. Serve as a responsive point-of-contact for the Enterprise Learning Management Team; coordinate with Learning Partners when needed
8. Partner with the Enterprise Learning Optimization team to deploy new learning solutions and ensure smooth LMS implementation.
9. Communicate request status, timing, and impacts.
10. Follow Enterprise Learning Management SOPs/Work Instructions, naming conventions, and metadata standards; maintain job aids/knowledge articles for repeatable execution and audit/inspection support (single mention).
11. Participate in administrator forums/working groups to reinforce standards and share updates; recommend improvements to strengthen data quality and user experience.
Proven leadership, organizational and interpersonal skills as demonstrated by the following competencies:
- Detail & Data Quality Focus: Prevents assignment errors; ensures reliable reporting and record integrity.
- Stakeholder Orientation: Service-minded, responsive, and clear in communications.
- Collaboration & Influencing: Partner with Learning Partners and stakeholders to drive consistent execution.
- Continuous Improvement Mindset: Spots patterns, proposes fixes, and helps embed better practices via documentation and standards.
Requirements:
- Bachelor's degree or equivalent experience.
- Strong technical knowledge and hands-on experience with SuccessFactors/Plateau LMS administration in a regulated environment.
NOTE: This is the most critical requirement for the role; additional technical requirements are relatively flexible; the team can train on most other aspects of the role.
- Hands-on experience troubleshooting SuccessFactors LMS issues.
- Experience supporting pharma/biotech training; strong understanding of GxP expectations for learning records.
- Proficiency with SuccessFactors LMS reporting and data quality practices; Excel skills a plus.
- Proficiency with Content Object and Item Creation in SuccessFactors LMS.
- Strong customer support orientation; proven ability to manage high request volumes with accuracy and clear communication.
Preferred / Nice to Have's:
- Knowledge of SCORM/AICC packaging/testing (admin perspective).
- Experience with Veeva Qdocs application.
- Experience with ServiceNow workflows and SharePoint/Teams for SOPs, WIs, and knowledge management.
Reason for request:
Our client recently underwent an R&D reorganization, which significantly changed the support model.
Support responsibilities previously handled within R&D are now transitioning to the hiring manager's team.
The team is experiencing an increased workload and requires additional support during this transition period.
The contingent worker will help manage the elevated support demand while R&D processes are integrated into the team's standard operating model.
Expected need is approximately 12 months, though there may be potential for extension or future conversion opportunities if business needs continue (not guaranteed).
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
