Top 188 Operations associate Jobs in Kannapolis, Nc

Operations Associate I - PACT Workforce Management Analyst
Atrium Health —Mint Hill, NC
- $26.55 - $39.85 an hour
- Weekends as needed
- Remote
- Computer literacy
- Research
- High school diploma or GED
- Paid parental leave
- Disability insurance
1d
Warehouse Associate
SHOE SHOW, INC. —Concord, NC
- Full-time
- Ability to lift 50 pounds
- Warehouse
- Entry level
- Store discount
- Disability insurance
Quick Apply
Full-Time Warehouse Associate (Outbound)
ALDI —Salisbury, NC
- $22.00 - $30.50 an hour
- Full-time
- Basic math
- Sanitation
- Pass drug screening
- Paid parental leave
- AD&D insurance
Utility Associate
Hayes Company LLC —Concord, NC
- $17.82 - $20.96 an hour
- Full-time
- Basic math
- Forklift
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Service Associate
Corven Media Group —Charlotte, NC
- $23 - $27 an hour
- Weekends as needed
- Computer literacy
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply
2d
Production Associate
Shik Innovation Group —Charlotte, NC
- $3,800 - $4,450 a month
- Full-time
- High school diploma or GED
- Organizational skills
- Warehouse experience
Quick Apply
2d
Warehouse Associate
Innospec Inc. —Salisbury, NC
- From $23 an hour
- Overtime
- Basic math
- Mid-level
- Forklift
- Health savings account
- Health insurance
Quick Apply
Cycle Count Associate, China Grove - Full Time
Macy’s —China Grove, NC
- $18.40 - $27.21 an hour
- Weekends as needed
- No experience needed
- English
- High school diploma or GED
- Store discount
- Paid holidays
DC ECOM Warehouse Associate
Factory Motor Parts Company —Concord, NC
- 18 years or older
- Forklift
- Warehouse
- Profit sharing
- Paid holidays
Quick Apply
Store Operations Associate
Cubesmart —Concord, NC
- Day shift
- Computer literacy
- Driver's License
- US work authorization
- Health savings account
- Health insurance
Mail & Copy Associate 8AM-5PM
The Millennium Group —Charlotte, NC
- $18 - $20 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
WAREHOUSE ASSOCIATE
Day & Nite Air Conditioning Service Corp —Mooresville, NC
- $20 an hour
- 8 hour shift
- Forklift
- Warehouse
- Organizational skills
- Paid holidays
- Dental insurance
Quick Apply
Seasonal Warehouse Associate, China Grove - Night Shifts
Macy’s —China Grove, NC
- $18.00 - $23.62 an hour
- Weekends as needed
- No education required
- No experience needed
- English
- Store discount
- Paid holidays
4d
Lead Material Associate
Atrium Health —Charlotte, NC
- $19.80 - $29.70 an hour
- Full-time
- Clean driving record
- Mid-level
- Forklift
- Paid parental leave
- Disability insurance
Warehouse Associate - 2nd shift
Volvo Group —Charlotte, NC
- $19.76 - $26.73 an hour
- Overtime
- Clean driving record
- Forklift
- High school diploma or GED
- Health insurance
- Dental insurance
9d
Operations Associate
Arrow Search Partners —Charlotte, NC
- $90,000 - $105,000 a year
- Mid-level
- Office
- Bachelor's degree
Business Office Associate-Part Time
CarMax —Charlotte, NC
- $15.50 - $23.30 an hour
- Part-time
- Dealership
- Mentoring
- Organizational skills
5d
Operations Associate - Carolina Mall
JCPenney —Concord, NC
- $12 - $15 an hour
- Sales
- Merchandising
- 1 year
- Paid holidays
- Health insurance
Business Office Associate - Full Time
CarMax —Charlotte, NC
- $15.50 - $23.30 an hour
- 8 hour shift
- Dealership
- Mentoring
- Organizational skills
- Paid jury duty
- Paid holidays
Associate Director, Parenteral Operations
Eli Lilly —Concord, NC
- $123,000 - $180,400 a year
- 8 hour shift
- Supervising experience
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance

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Operations Associate I - PACT Workforce Management Analyst

Atrium Health -
Mint Hill, NC

Apply Now

Job Details

Full-time
$26.55 - $39.85 an hour
1 day ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
Retirement plan

Qualifications

Research

Full Job Description

Department:

12708 Enterprise Corporate - Patient Access & Care Team: Support Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

Remote Mon - Fri 8 a.m. - 5 p.m.

Additional Summary

This role is responsible for providing performance analysis to monitor and ensure contact center service levels are consistently met. Major responsibilities include analyzing real time adherence data, researching performance issues, ensuring proper staff are skilled, identifying areas of improvement, and adjusting teammates schedules to meet the contact center service standards.

Additional Responsibilities

Personnel Resource Management

1)Utilizes call center management tools to monitor and manage real time call queues, wait times, service levels, abandonment rates, and other call statistics.

2)Reviews daily schedule to anticipate coverage issues. Takes the appropriate actions to staffing coverage gaps for the goal achievement of all departments.

3)Stays in constant communication and work in conjunction with the Workforce Analyst and contact center leadership to plan proper staff levels.

4)Possesses knowledge of all contact center software products, metrics, and reporting requirements.

5)Documents and communicates proposed changes in order to meet departmental needs.

6)Adjusts real time staff resources to meet projected contact center provided from the Workforce Analyst.

Call Reporting and Analysis

1)Accurately report and document call performance results.

2)Investigate complaints/issues and follow through to resolution.

3)Reports daily progress to the Contact Center Managers/Supervisors.

4)Maintain updated and timely reporting of teammate performance and other performance related items.

5)Compile and analyze volume trend reports for call volume, staffing requirements and budget planning.

6)Compile and analyze other contact center activity reports as needed.

7)Identify and recommend operational or scheduling improvements.

Additional

1)Develop, implement and adhere to policies, procedures and contact center standards.

2)Assures adherence to Advocate Health Care policies and procedures for data maintenance, storage, and destruction.

3)Develops and maintains the ability to guide group discussions, maintain stated objectives, and challenge solutions that offer benefit to staff or the organization.

Working conditions

Ability to use computer systems for extended time frames.
Ability to work independently in a remote/home office environment.
Ability to work weekends, holidays, and different shifts in order to accommodate staffing.
Maintains high energy and a positive attitude.
Demonstrates a personal commitment to promoting high performance.
Thinks quickly and proactively, uses appropriate judgment.
Possesses excellent interpersonal skills, diplomacy, and patience while interacting with department teammates and colleagues.

Additional Education/Experience Strongly Preferred: Associates degree or equivalent 3-4 years of experience in a service related industry.

Previous contact center and workforce planning and WFM application (Genesys, Verint, Nice, etc.) experience. Competent statistical understanding.

Pay Range:

$26.55 - $39.85

Essential Functions

Collects, reviews, and analyzes data related to assigned projects.
Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
Develops an adequate knowledge base of healthcare trends.
Develops subject matter expertise on certain aspects of practice operations as defined above in development of process workflows.
Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
Assists and supports other members of project team with various assigned tasks.
Trains teammates on various operational systems and/or new functionality through implementations as necessary.

Physical Requirements

Work is performed in an open office with some partitioned areas. Work is generally performed at a desk using telephone and computer entry. Travel to other facilities and practices in teammate's vehicle is required on a regular basis. Each teammate has the responsibility to work in a safe manner.

Education, Experience and Certifications

High School Diploma or GED plus 2 years of clerical or clinical practice operations experience or Associates degree required. Excellent communication skills and attention to detail are essential.

Must reside in AL, AK, AR, AZ, DE, FL, GA, IA, ID, IN, IL, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Develops and executes workflow processes and projects that promote efficiency, standardization, and high quality outcomes across the Medical Group related to practice operations, access, live answer, charge entry, coding, eligibility, referrals, revenue cycle, customer relationship management, and/or care coordination and the like. Project scope is basic or intermediate complexity.

Apply Now

Refine Your Search

operations associate jobs in kannapolis, nc

Operations Associate I - PACT Workforce Management Analyst

Warehouse Associate

Full-Time Warehouse Associate (Outbound)

Utility Associate

Customer Service Associate

Production Associate

Warehouse Associate

Cycle Count Associate, China Grove - Full Time

DC ECOM Warehouse Associate

Store Operations Associate

Mail & Copy Associate 8AM-5PM

WAREHOUSE ASSOCIATE

Seasonal Warehouse Associate, China Grove - Night Shifts

Lead Material Associate

Warehouse Associate - 2nd shift

Operations Associate

Business Office Associate-Part Time

Operations Associate - Carolina Mall

Business Office Associate - Full Time

Associate Director, Parenteral Operations

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