REPORTS TO: Operations Manager
NOTE: Statements included in this description are intended to reflect the general duties and responsibilities of the position and are not intended to be all inclusive.
JOB SUMMARY (This is a Non - Exempt Position)
Dispatch and or Batch ready mix concrete on a timely manner. It includes working with customers to provide efficient service and customer service, customer satisfaction, and establishing good employee relations with employees involved in delivery. This position also performs proper batching of concrete in accordance with all job specifications and mix designs. Quality and consistency must be a priority.
JOB REQUIREMENTS
· Communicate efficiently with customers and company personnel.
· Extensive knowledge of the surrounding area.
· Problem solver.
· Ability to take initiative to increase the quality of one’s skills to become more efficient.
· Make good judgment calls when under pressure.
· Read and understand maps.
· Perform mathematical functions pertaining to billing, volumes, and quantities.
· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
· Ability to interpret graphs and apply the information accordingly.
· Ability to apply common sense understanding to carry out detailed but involved written and oral instructions.
· Ability to deal with problems involving concrete variables in varying situations.
· Ability to apply basic computer skills for entering orders.
· Training or equivalent combination of education and experience that will provide the knowledge needed to perform the duties assigned with this position.
· Read, write and speak English.
· Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
· Write routine reports and correspondence.
· Obtain and maintain ACI Field Testing Technician – Grade 1 Certification. (We will provide training.)
· Other duties as assigned.
· Possess and maintain a valid driver’s license.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Batch and or Dispatch orders in a timely and efficient manner.
· Communicate with drivers and direct them to delivery locations.
· Opening and closing procedures, answering phones, taking orders, and scheduling trucks and drivers.
· Work with customers in a positive, professional manner when there are technical problems or conflicting delivery times, establishing satisfactory rescheduled times, and contact contractors who have future ready-mix pour schedules and have failed to call in.
· Ship orders in a timely and efficient manner, work with customers to adjust truck demand to meet proper delivery rate.
· Correlate with drivers on all aspects of delivery and product to provide better quality and service. Must coordinate and schedule independent truck owners.
· Perform batching and or dispatching of ready-mix, ensuring that proper design and job specifications are followed.
· Responsible for plant maintenance and repair. Inspect plant equipment and facilities for mechanical problems and other equipment malfunctions. Timely relay these problems to the Operations Manager.
· Performs and records product testing on a scheduled basis.
· Assist others in facility maintenance and safety tasks during slow or idle periods.
· Other Duties as assigned.
PHYSICAL REQUIREMENTS
· Physical demand requires LIGHT level work:
o Exert up to 20 pounds of force occasionally, and/or
o Up to 10 pounds of force frequently, and/or
o A negligible amount of force constantly to move objects
· Constantly required to push / pull levers, turn steering wheel and press / release foot pedals while operating loader
· Occasionally required to reach above shoulders and climb to get in / out of loader
· Constantly required to sit while operating loader
· Constantly required to hear sounds, and have clarity of near, far, and peripheral sight with depth perception
· Requires balance and equilibrium when climbing ladder and on / off equipment
· Continuously work in various weather conditions – hot, cold, wet, dry, humid, wind, etc.
· Occasionally walk / carry objects on varying terrain – paved, unpaved, dirt, rough terrain, etc.
This job description has been approved by all levels of management.
Required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
