Top 87 Customer care manager Jobs in Kansas

Customer Experience Manager
ITW Pro Brands —Olathe, KS
- $85,500 - $142,500 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
7d
Client Service Manager to Financial Advisor
Caliber Wealth Management —Overland Park, KS
- $65,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Management
- Health savings account
- Health insurance
Quick Apply
Customer Service Manager
Allied Onesource —Lenexa, KS
- $60,000 a year
- Marketing
- Mid-level
- 3 years
8d
Customer Service Manager
DXP Enterprises —Wichita, KS
- Overtime
- Background check
- Microsoft Outlook
- Management
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Manager - 1st Shift
Textron Aviation —Wichita, KS
- Full-time
- Mid-level
- Bachelor's degree
- Conflict management
Customer Success Manager
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Customer Excellence Manager
Vantage MedTech —Olathe, KS
- Full-time
- English
- Office
- 3 years
- Paid parental leave
- Health insurance
2d
Customer Success Manager
TENEX.AI —Overland Park, KS
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Client Success Manager | Remote, USA
Optiv —Overland Park, KS
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Client Success Specialist
Kansas City Hyundai —Shawnee, KS
- $55,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Dealership
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Manager, Customer Success Operations
TENEX.AI —Overland Park, KS
- Full-time
- Hybrid work
- Office
- Analysis skills
- Senior level
- Relocation assistance
Customer Account Manager
Bridgeway —Overland Park, KS
- Full-time
- Mid-level
- Flatbed truck
- Budgeting
Client Success Manager
iFOCUS Marketing & Advertising —Overland Park, KS
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
- Paid holidays
- Disability insurance
Client Manager - Aviation
Marsh —Overland Park, KS
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
Manager, Customer Education & Enablement
TENEX.AI —Overland Park, KS
- Full-time
- Hybrid work
- Office
- Senior level
- Leadership
- Relocation assistance
Customer Engagement Unit Manager
TrueML —Lenexa, KS
- $60,000 - $70,000 a year
- Full-time
- English
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Client Success Manager
Propio —Overland Park, KS
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Client Services Manager
Synergy Wealth Solutions —Overland Park, KS
- $65,000 - $72,000 a year
- Full-time
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Paid time off
Quick Apply
Customer Logistics Manager - DTS SET
Ryder System —Topeka, KS
- $65,000 - $70,000 a year
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Client Success Manager
Propio LS LLC —Overland Park, KS
- Full-time
- Microsoft Outlook
- Mid-level
- Office

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Customer Experience Manager

ITW Pro Brands -
Olathe, KS

Apply Now

Job Details

Full-time
$85,500 - $142,500 a year
7 days ago

Qualifications

Customer relationship building
Managing teams in a customer support role
Managing clients in a customer support role
Sales management systems proficiency
Leading team collaboration initiatives
CRM system proficiency
Associate's degree
Project leadership
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description:

Job Title: Customer Experience Manager

Reports to: Director of Sales

Exempt Status: Exempt

Full Time / Part Time: Full Time

Location: Olathe, KS (Preferred) or Tucker, GA

Company Overview:

ITW Pro Brands is a manufacturer of lubricants, cleaning chemicals, and corrosion preventatives formulated to maximize equipment productivity and product quality for customers. We go to market through B2B with a focus on the automotive, aviation, fabricated metal, food processing and machinery manufacturing market segments. Offering a brand portfolio that is well recognized within these industrial channels, our premium products address customer pain points and our direct sales team provide expert value-added consulting at the customer level. ITW Pro Brands has 250 employees and 4 manufacturing facilities in: Olathe, KS, Tucker, GA, Easton, MD, and DeWitt, IA.

Our Values:

Simplicity: focusing on the essential core of each business opportunity, guided by the “80/20” rule to streamline processes, systems and structures.
Shared risk: collaborating as a team, taking joint responsibility, and learning from trial and error to drive innovation.
Integrity: honesty, transparency, and doing the right thing in all business dealings, regardless of brand and location.
Respect: valuing diversity in cultural backgrounds and fostering an open environment where innovation can thrive.
Trust: relying on employees to uphold the highest professional standards and act in the company’s best interests.

What we offer: ITW’s benefits package is designed to provide comprehensive support for physical, mental, and financial well-being including: healthcare, retirement planning, paid leave, wellness programs, and opportunities for charitable involvement.

Position Summary:

The Customer Experience Manager leads the Customer Service team and is responsible for delivering exceptional end-to-end customer experience throughout the customer lifecycle - from order placement through delivery and ongoing support. This role serves as the voice of the customer, partnering with Sales, Operations, Supply Chain, and Quality to improve customer satisfaction, strengthen relationships, and drive retention. The position directly supervises Customer Service Representatives and Trade Compliance Specialists.

Core Responsibilities:

Develop and execute customer experience strategies that align with business goals and customer expectations.
Lead, coach, and manage the Customer Service team, including Customer Service Representatives and Trade Compliance Specialists.
Assign and balance team workloads to ensure timely, high-quality customer support.
Develop, implement, and continuously improve customer service policies, processes, and performance standards.
Establish, monitor, and report on customer service KPIs, satisfaction metrics, and operational performance.
Analyze customer feedback and service trends to identify improvement opportunities and recommend solutions.
Use continuous improvement methodologies to lead initiatives that improve customer satisfaction, loyalty, retention, and overall service performance.
Build and maintain strong relationships with key customers and strategic accounts, partnering with Sales on business reviews and customer planning.
Manage escalated customer issues and ensure timely communication regarding orders, deliveries, production schedules, and supply chain disruptions.
Partner with Sales, Operations, Production, Supply Chain, Logistics, Shipping, Sourcing, and Quality to resolve customer issues, remove operational barriers, and deliver a seamless customer experience.
Create and maintain customer journey maps to identify service gaps and drive continuous improvement.

Qualifications / Requirements:

Associate’s degree in Business, Supply Chain Management, Operations, Engineering, Marketing, or a related field.
At least 6 years of customer service management experience, preferably in a manufacturing or industrial environment, with at least 1 year of experience leading and developing direct reports, leading cross-functional teams, and managing key customer relationships.
Proficiency with ERP and CRM systems.
Strong project management, problem-solving, and decision-making skills.
Experience driving process improvements through continuous improvement methodologies (preferred).
Excellent leadership, interpersonal, and communication skills.
Ability to manage multiple priorities in a fast-paced environment while working independently and collaboratively.
Understanding of manufacturing operations and supply chain processes (preferred).
Ability to work in an office environment with occasional exposure to manufacturing areas, including machinery, temperature variations, and controlled chemicals, while following all safety requirements.
Ability to travel up to 15%.

ITW Pro Brands is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Compensation Information:

$85,500.00 - $142,500.00 USD Annually

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

customer care manager jobs in kansas

Customer Experience Manager

Client Service Manager to Financial Advisor

Customer Service Manager

Customer Service Manager

Customer Service Manager - 1st Shift

Customer Success Manager

Customer Excellence Manager

Customer Success Manager

Client Success Manager | Remote, USA

Client Success Specialist

Manager, Customer Success Operations

Customer Account Manager

Client Success Manager

Client Manager - Aviation

Manager, Customer Education & Enablement

Customer Engagement Unit Manager

Client Success Manager

Client Services Manager

Customer Logistics Manager - DTS SET

Client Success Manager

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