Top 80 Customer service manager Jobs in Kansas

Customer Service Manager - 1st Shift
Textron Aviation —Wichita, KS
- Full-time
- Mid-level
- Bachelor's degree
- Conflict management
Success Operations Manager (173329)
Colgate-Palmolive —Overland Park, KS
- $96,800 - $137,000 a year
- Hybrid work
- Bachelor's degree
- Travel
- Senior level
- Profit sharing
- Paid parental leave
Director of Customer Service and Inside Sales
HANTOVER INC —Overland Park, KS
- $90,000 - $120,000 a year
- Full-time
- Background check
- 7 years
- Management
- Health savings account
- Health insurance
Quick Apply
14d
Client Service Manager to Financial Advisor
Caliber Wealth Management —Overland Park, KS
- $65,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Management
- Health savings account
- Health insurance
Quick Apply
Home Health Care -Client Adult Services Coordinator
Accessible Home Health —Salina, KS
- $18 - $22 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Paid training
- Health savings account
Quick Apply
Market Service Manager - UniFirst
UniFirst —Topeka, KS
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
Supervisor, Customer Services
Envoy Air Inc. —Wichita, KS
- Weekends as needed
- Background check
- 18 years or older
- English
Route Service Manager - UniFirst
UniFirst —Salina, KS
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
6d
Service Team Leader
Hill's Pet Nutrition —Overland Park, KS
- $64,000 - $96,000 a year
- Monday to Friday
- Hybrid work
- Sales
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Customer Service Manager
Trulite Glass and Aluminum Solutions —Olathe, KS
- $70,000 - $80,000 a year
- 3 years
- Bachelor's degree
- Criminal background check
- Health savings account
- Disability insurance
Quick Apply
9d
Managing Director, Client Success
McKesson —Overland Park, KS
- $116,600 - $194,400 a year
- Travel
- Senior level
- 4 years
8h
Renewal Manager (MT/PT)
Angle Health —Kansas City, KS
- $60,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Analysis skills
- Paid parental leave
- AD&D insurance
Customer Experience & Service Transformation Advisory Manager
Accenture —Overland Park, KS
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
PBM Client Experience Manager
CVS Health —Topeka, KS
- $46,988 - $122,400 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
2d
Service Operations Manager
DIMENSIONAL INNOVATIONS INC —Overland Park, KS
- Overtime
- Ability to lift 50 pounds
- Supervising experience
- Computer skills
- Paid parental leave
- Health savings account
Quick Apply
2d
Customer Service Coordinator
City of Shawnee —Shawnee, KS
- From $27 an hour
- 8 hour shift
- Mid-level
- 3 years
- High school diploma or GED
10d
Customer Success Manager
Polo Custom Products —Topeka, KS
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Basic math
17h
Core Services Manager
Marriott International, Inc —Wichita, KS
- $61,000 - $78,000 a year
- Full-time
- English
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
14d
Manager Order & Billing Operations
AscendLearning, LLC —Leawood, KS
- Hybrid work
- Microsoft Outlook
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Care
KGP Telecommunications, LLC —Lenexa, KS
- Full-time
- 5 years
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for customer service manager in kansas

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near kansas

Medical Technologist jobs in Kansas City, KS

Customer Experience Manager jobs in Overland Park, KS

Service Manager jobs in Wichita, KS

Customer Success Manager jobs in Topeka, KS

Customer Service Manager jobs in Wichita, KS

Operations Manager jobs in Overland Park, KS

Client Success Manager jobs in Overland Park, KS

Customer Service Representative jobs in Wichita, KS

Customer Service Manager jobs in Olathe, KS

Radiologic Technologist jobs in Illinois

Nuclear Medicine Technologist jobs in Oregon

Medical Technologist jobs in West Virginia

Ct Technologist jobs in San Diego, CA

Surgical Technologist jobs in New York, NY

Medical Technologist jobs in Henderson, NV

Medical Technologist jobs in Pembroke Pines, FL

Medical Technologist jobs in Alaska

Client Experience Manager jobs in Akron, OH

Client Experience Manager jobs in Boston, MA

Case Manager jobs in Sheboygan, WI

Customer Service Manager - 1st Shift

Textron Aviation -
Wichita, KS

Apply Now

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

Customer Service Manager - 1st Shift

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Description

JOB SUMMARY:

The Customer Service Manager (CSM) serves as main point of contact with the Customer, as well as a main point of contact for less tenured Customer Service Managers (CSMs). Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Technical Service Managers (TECHNICAL SERVICE MANAGER).

JOB RESPONSIBILITIES:

Coordinate and communicate all aircraft issues with the customer.
Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief.
Familiar with warranty programs.
Discuss applicable service bulletins, quotes, and flat rates as required by the Customer.
Adjust schedule as needed
Discuss credit terms and collect prepay or deposits, if applicable.
Define communications and discrepancy approval process with the Customer throughout visit.
Confirm Customer’s schedule and verifies Customer information in database.
Provide schedule estimate update to the Customer.
Communicates initial service order and work scope to Lead and Technical Service Manager after Customer debrief.
Obtain Customer approval for any additional work to be performed on the aircraft and communicates changes to Technical Service Manager
Reports exceptions in work progress affecting schedule commitments and cost of maintenance to the Technical Service Manager
Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.
Markets Service Center capabilities to new and existing customers. Fosters a positive relationship between the customer and the Textron Aviation service network
In conjunction with Finance, reviews program coverage and pricing. Build, review and approve or change preliminary invoice
Responsible for communicating safety expectations of the Service Center.
Conduct departure debrief with customer: Review terms, discuss completed work, and address any deferred discrepancies.
Provide an invoice and collect payment, as applicable.
Post-delivery follow-up with Customer:
Assures that open issues involving parts, return maintenance, or billing issues are resolved.
Addresses Maintenance Visit Performance Evaluation issues with the Service Team Leader
Provide guidance and mentorship to peers as needed, including but not limited to:
Ensuring CSMs who transition to the service center receive adequate training on the systems that interface with the customer
Oversee customer disputes and ensure that we are addressing in a reasonable timeframe.
Ensure all CSMs are aware of changes in the iMRO System, process changes, or new initiatives being championed by leadership.
Provide General Manager with financial updates to include
Generation and accuracy of the Bill Stat
Analysis and feedback on previous workorders for financial impact.

Qualifications

EDUCATION/ EXPERIENCE:

One or more of the below education and experience combinations is required:

4 years of relative aircraft maintenance experience. A&P license or 2 year technical degree.
6 years of relative aircraft maintenance experience
2 years of relative aircraft maintenance experience. Bachelor’s degree in Aviation or related field

Preferred:

Prior Textron Aviation or related industry Customer Service, Aircraft Maintenance or Service Center experience
A&P / Repairman / EASA License

QUALIFICATIONS:

Interpersonal savvy, ability to build and maintain strong customer relationships
Ability to anticipate and address customer needs
Excellent written and verbal communication
Possesses good organization and time management skills
Attention to detail, goal oriented
Ability to prioritize and manage time sensitive responsibilities
Highly motivated
Ability to work in team environment
Maintenance experience preferred
Conflict resolution

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

Kansas Tax Credit:

Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Aviation

Primary Location: US-Kansas-Wichita

Job Function: Flight Operations

Schedule: Full-time

Job Level: Manager without Direct Reports

Job Type: Experienced

Shift: First Shift

Job Posting: 07/08/2026, 10:39:48 AM

Job Number: 343089

Apply Now

Refine Your Search

customer service manager jobs in kansas

Customer Service Manager - 1st Shift

Success Operations Manager (173329)

Director of Customer Service and Inside Sales

Client Service Manager to Financial Advisor

Home Health Care -Client Adult Services Coordinator

Market Service Manager - UniFirst

Supervisor, Customer Services

Route Service Manager - UniFirst

Service Team Leader

Customer Service Manager

Managing Director, Client Success

Renewal Manager (MT/PT)

Customer Experience & Service Transformation Advisory Manager

PBM Client Experience Manager

Service Operations Manager

Customer Service Coordinator

Customer Success Manager

Core Services Manager

Manager Order & Billing Operations

Manager, Customer Care

I want to receive the latest job alert for customer service manager in kansas

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected