Top 52 Financial services remote customer support Jobs in Kansas

Customer Support Specialist
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
Quick Apply
Customer Care Advisor
Busey Bank —Leawood, KS
- $19 - $22 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
- Profit sharing
- Wellness program
Quick Apply
Commercial Insurance Analyst
Accenture —Overland Park, KS
- $21.39 - $48.13 an hour
- Full-time
- Remote
- Research
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance
Digital Banking Rep I
Academy Bank —Leavenworth, KS
- Full-time
- High school diploma or GED
- US work authorization
- In-person
- Paid holidays
- Health insurance
Quick Apply
13d
Customer Experience Specialist I
RCB Bank —Arkansas City, KS
- $15.50 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Typing
- AD&D insurance
- Paid holidays
Quick Apply
Customer Care Associate
NTT Ltd —Kansas City, KS
- $20 an hour
- Overtime
- Background check
- Pass drug screening
- Research
- Health savings account
- AD&D insurance
Customer Service Associate
NTT Ltd —Wichita, KS
- $15.50 an hour
- Full-time
- Remote
- Background check
- Pass drug screening
- Windows
- Health savings account
- AD&D insurance
Call Center Representative
Frontier Community Credit Union —Fort Leavenworth, KS
- Full-time
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
Quick Apply
Contact Center-Virtual Communications Specialist
Envista Credit Union —Topeka, KS
- From $22.85 an hour
- Full-time
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
3d
Customer Service Representative
INTRUST Bank NA —Wichita, KS
- $18 an hour
- Office
- High school diploma or GED
- Communication skills
6d
Customer Service Representative - KPC
YOUNGWILLIAMS INC —Topeka, KS
- Full-time
- Research
- High school diploma or GED
- 2 years
Customer Experience Representative
Capitol Federal —Lawrence, KS
- Full-time
- High school diploma or GED
- Computer skills
- 1 year
- Paid holidays
- Disability insurance
Customer Contact Center Representative
Central National Bank —Topeka, KS
- 8 hour shift
- Entry level
- Under 1 year
- Paid holidays
- Disability insurance
2d
Customer Service Associate
Mainstar TR —Onaga, KS
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Communication skills
Quick Apply
Bank Card CSR
Bankers' Bank of Kansas —Wichita, KS
- Monday to Friday
- Microsoft Word
- Office
- High school diploma or GED
Quick Apply
4d
Client Experience Specialist I
Security Benefit —Overland Park, KS
- Full-time
- Mid-level
- Microsoft Office
- 3 years
- Profit sharing
- Paid parental leave
Quick Apply
4d
Contact Center Specialist
Wichita Federal Credit Union —Wichita, KS
- Full-time
- Office
- High school diploma or GED
- Math
Quick Apply
Customer Care Supervisor (Call Center Supervisor)
Equity Bank —Wichita, KS
- $42,000 - $45,000 a year
- Full-time
- Spanish
- Computer literacy
- Mid-level
- Health savings account
- Employee stock purchase plan
Quick Apply
Dispute Resolution Specialist
Equity Bank —Wichita, KS
- Full-time
- Computer literacy
- Mid-level
- Office
- Health savings account
- Employee stock purchase plan
Quick Apply
Care Center Manager
Landmark National Bank —Overland Park, KS
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Computer literacy
- 3 years
12d

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Customer Support Specialist

BASYS Processing -
Lenexa, KS

Quick Apply

Job Details

Full-time

Qualifications

Mid-level
Organizational skills
1 year
Communication skills
Time management

Full Job Description

**Seeking 11am-8pm CST Shift only!**

Grow with a team that leads with service and builds with purpose.

At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you’re energized by meaningful work and motivated to make a real impact, you’ll feel right at home here.

We personalize payments and elevate service so our clients can grow with confidence. And we’re building a company where innovation, care and accountability shape how we work: together.

Summary

Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants’ Payment Card Industry compliance.

Duties & Responsibilities

Essential Functions

Serves as first line of support for merchant and partner issues and inquires.
Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
Obtains and evaluates all relevant information to handle product and service inquiries.
Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
Works with internal departments to ensure a high level of support for the merchant and partner.
Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities

Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
Provides software and terminal training to merchants and assures compliancy standards are met.
Updates merchant information in databases as needed.
Escalates issues to Supervisors when necessary.
Completes other assigned duties and projects as requested.

Requirements

Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company's products and/or services
This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience

Associate’s or Bachelor’s Degree Preferred
A minimum of 1 year experience in a financial institution or customer service required
Strong Communication Skills Required
Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer.

Quick Apply

Refine Your Search

financial services remote customer support jobs in kansas

Customer Support Specialist

Customer Care Advisor

Commercial Insurance Analyst

Digital Banking Rep I

Customer Experience Specialist I

Customer Care Associate

Customer Service Associate

Call Center Representative

Contact Center-Virtual Communications Specialist

Customer Service Representative

Customer Service Representative - KPC

Customer Experience Representative

Customer Contact Center Representative

Customer Service Associate

Bank Card CSR

Client Experience Specialist I

Contact Center Specialist

Customer Care Supervisor (Call Center Supervisor)

Dispute Resolution Specialist

Care Center Manager

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